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How to optimize SlingPlayer video on your iPhone or iPod touch

Making some minor adjustments can help you get the very best video and audio.

With SlingPlayer for iPhone, the quality of your network connection has a huge impact on streaming quality. You need a strong network signal to get the best quality video. The stronger the signal, the better results you'll see.

If the signal isn't very strong, try changing locations if you can. But also try the steps below to optimize your video quality.

Adjust your video settings

  1. If you're not streaming already, connect to your Slingbox.
  2. If necessary, tap the screen to display the main controls.
  3. Tap Quality. In most cases, it's best to keep this setting on Auto. The Auto setting optimizes your video automatically to provide the best quality given the available bandwidth:
  4.  
    iPhone_Quality_1.ashx
     
  5. If you're connecting to a Slingbox PRO-HD, Slingbox SOLO, or older Slingbox model, and you have sufficient bandwidth, you can try changing the quality to HQ (High Quality) to achieve the highest quality video. With newer Slingbox models such as the SlingTV/Slingbox 500, Slingbox M1/M2, or the Slingbox 350, the Auto setting automatically gives you the highest quality video.
  6. If you have trouble with choppy video, try changing to Auto (for older Slingbox models) or SQ (Standard Quality). Given available bandwidth, this ensures smoother streaming, but you won't see the best quality streaming ... even if network conditions are excellent.
  7. If you're in a low bandwidth area where the video is choppy even in SQ mode, or you want to listen to the big game while doing something else on your iPhone, you still have the option of Audio Only.

Note: To measure your network speed (also known as bandwidth), try using a third-party network speed test app.

Still having issues? Count the dots!

SlingPlayer uses dots to help you troubleshoot streaming conditions. To see the dots, tap Options while streaming:

iphone-dots.ashx

If you see ... Then ...
dot-1.ashx
  • There are only a few reasons you will see one dot when using SlingPlayer:
    • You may have used the Quality button to switch to SQ (Standard Quality) mode.
    • In the Settings screen, you may have set the Video Quality on Cellular or the Video Quality on Wifi settings to SQ (Standard Quality)
dots-2.ashx
  • Your Slingbox isn't fully configured for Internet Viewing ... here's how to fix it when you are at home, unless you have a Slingbox 350, Slingbox M1/M2, or SlingTV/Slingbox 500:
  1. From your Windows or Mac OS X computer, launch Setup on Slingbox.com.

  2. Select your Slingbox (if you have more than one).

  3. Click Set Up Internet Viewing.

  4. Follow the onscreen steps to fully configure your Slingbox for Internet Viewing, including setting up your router manually if you're asked to. You can also see our helpful video series on router configuration (linked below).

  • If you have a Slingbox 350, Slingbox M1/M2, or SlingTV/Slingbox 500, see the article below, "What if the automatic router setup doesn't work?"
dots-3.ashx
  • Everything is properly set up! You should be able to use Auto video mode and see excellent video quality.

    If not, your network download speeds might not meet the requirements.

dots-4.ashx
  • If you see four dots, it's similar to seeing two dots (above).
    • While the video quality that you see with four dots may be better than with two dots ...
    • ... if you're still not satisfied with video quality, follow the configuration steps for two dots, above. (In almost all cases, that's what you should do.)

Helpful Videos

Having playback problems? Learn about bandwidth!
A look at how bandwidth and Internet speed at home can the quality of your Slingbox streaming. Watch this if you'd like to get higher quality video!

Related Information

Do you see a message that says "No Internet" in SlingPlayer for iPhone? What should you check if you do?
Look at the upper left corner of the screen on your iPhone or iPod touch if you get this message. Here's how to decipher what's there.

Don't hear any sound? Can't adjust the sound? Here's what to check.
There are a variety of ways to alter the volume of SlingPlayer on an iPad, iPhone or iPod touch. If you're having trouble adjusting the volume on your device, read on!

When you try to stream, you see giant black bars on the left and right. The aspect ratio is all wrong. What's going on?
When this problem occurs, the video look may look squished. People appear tall and skinny and the image may look compressed.

What if the automatic router setup doesn't work?
With the Slingbox M1/M2, Slingbox 350, and SlingTV/Slingbox 500, we've simplified Internet viewing setup. But if you have problems connecting to your Slingbox outside of your home, here are some things to try.

Which SlingPlayer software works with my Slingbox?
Confused about which versions of the SlingPlayer software work with your Slingbox? Here's a helpful guide to compatibility.

Affected Products
  • SlingPlayer for iPhone
Affected Countries
  • All
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