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Slingbox Frequently Asked Questions

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General questions about the Slingbox

What is a Slingbox?

A Slingbox is an audio-video (AV) device that enables you to watch and control your TV wherever you are, on your desktop or laptop computer, phone, tablet, and more. This is called placeshifting. A Slingbox connects to your TV's set-top box, your TV, and your home network. After it’s all set up, all you need is an Internet connection to watch your TV anywhere in up to 1080p high definition – live sports, local channels, your DVR’s recorded content … even on-demand programming. The Slingbox 500 adds an on-screen interface to help find the show you want to watch or display live sports statistics while you’re watching the game.

Does Slingbox.com work with both PC and Mac computers? Will it work with any Slingbox?

You can set up your Slingbox using the free Slingplayer for Windows or Slingplayer for Mac application.

To watch TV, use Watch on Slingbox.com ... on either PC or Mac computers.

If you have an earlier Slingbox model (like the original Slingbox Classic, Slingbox AV, Slingbox PRO, Slingbox SOLO, or Slingbox PRO-HD), you should be able to set up your Slingbox using Slingplayer for Windows or Slingplayer for Mac, and and view it using Watch on Slingbox.com (if you're using a Windows PC). But these older Slingbox models are no longer supported, so if you have any problems, you can try using the earlier desktop versions of SlingPlayer (either PC or Mac) to watch your TV. While we no longer update this older software, we still make it available on our web site. See the link below to download it.

What are the differences between a Slingbox M1/M2 and a Slingbox 500?

With both Slingbox models you can placeshift your TV anywhere in the world in sparkling high definition. The Slingbox 500 adds HDMI connectors and an intuitive on-screen interface to help you find the shows or movies you want to watch, or see live sports statistics while watching your favorite team. For a detailed comparison chart go to http://www.slingbox.com/compare.aspx.

Can I watch with my smart TV?

The SlingPlayer app is currently not supported on any smart TVs. However, you can watch your Slingbox on a TV using a connected device, such as a Roku, Chromecast, or an AppleTV player.

Does Slingbox work with Roku?

Yes, the latest versions of SlingPlayer for iPhone and SlingPlayer for Android Phones add Roku streamer support to extend your complete living room HDTV experience to another TV. For more information on SlingPlayer for Roku, please see Frequently asked questions about SlingPlayer for Roku.

Does Slingbox work with Apple AirPlay?

Yes, the latest versions of SlingPlayer for iPhone and SlingPlayer for iPad make it easy to use AirPlay to extend your complete living room HDTV experience to another TV in your home ... or anywhere else for that matter. Simply use the AirPlay feature in SlingPlayer for iPhone and SlingPlayer for iPad, and watch live TV on the big screen. For details on using SlingPlayer with AirPlay go to http://support.slingbox.com/KB/KB-1000377.

Which Slingbox models work with the Slingplayer for Desktop application?

The Slingplayer for Desktop free downloadable application supports the Slingbox M1 ... both for product setup and TV watching. It also supports the Slingbox M2, but only for product setup. For TV watching with the Slingbox M2, you use Watch on Slingbox.com.

If there are other Slingbox models connected to the local network, they may appear in the Slingplayer for Desktop Slingbox Directory. And these other Slingbox models may (or may not) stream.

Does Sling Media offer a universal iOS app?

No, we have separate, device-optimized apps: SlingPlayer for iPhone (and iPod touch) and SlingPlayer for iPad.

SlingPlayer for iPhone also runs on an iPad in Compatibility Mode (small size). But there's nothing like the rich high-definition of SlingPlayer for iPad! It takes full advantage of the superb iPad display.

Using a Slingbox

Can the home viewer watch a different channel than the remote viewer?

No. If the remote viewer is accessing a Slingbox connected to the set-top box that's being used by the home viewer, they must both watch the same programming. The only way that a home and remote viewer can watch different channels is if the Slingbox is connected to a set-top box that's not being used by the home viewer. Some Sling fans connect their Slingbox to a secondary set-top box that isn't watched as often at home.

How many viewers can use a Slingbox at once?

Only one remote user can access the Slingbox at a time. This article gives more details:

"The Slingbox is designed for one viewer at a time."
Can the virtual remote feature in SlingPlayer control a set-top box and a TV?

The virtual remote can only control the video source configured during setup, and not any other devices.

Can I access the Slingbox from another country?

Yes ...that's the idea! You can watch your TV wherever you happen to be. All you need is an Internet connection, and you can access your Slingbox using a laptop, desktop, smartphone or tablet ... or with connected devices to watch your TV on another TV.

Can Slingbox control my DVR?

Yes, with its built-in IR emitter, the Slingbox can control all the functions of your set-top box. You can access your program guide, watch recorded shows, even enjoy on-demand features. It's just like sitting in front of your TV at home!

I just bought SlingPlayer for my mobile device (iPhone, Android, iPad, and so on). What would I use Watch on Slingbox.com for?

If you're using SlingPlayer on your mobile device (like an Android tablet, an iPad, and so on) you may still need to use Watch on Slingbox.com on a PC or Mac computer to configure (or reconfigure) an older generation Slingbox, and to set up a new home router properly. It's a process which only takes a few minutes ... but it requires a computer, as older generation Slingbox models can't be configured with a mobile version of SlingPlayer.

You only need to configure a Slingbox the first time you use it ... and you only need to reconfigure it when you change something, like your set-top box or your network router.

To set up and configure a Slingbox M1/M2, you can use SlingPlayer for iPhone, SlingPlayer for Android Phones, or SlingPlayer for iPad. If you are using SlingPlayer on any other mobile device, you must download and install the free Slingplayer for Desktop application.

What is the impact on my wireless data limit when using the SlingPlayer mobile app?

Check with your Internet provider if you have the limited plan (usually either your home Internet provider or your mobile phone carrier). Most providers offer online (or mobile phone-based) tools that you can use to check your data usage on a regular (even daily) basis. These tools can help you monitor usage, and make sure that your data plan is the right one for you based on your needs. For more information, please go to I have a limited data plan, can I use a Slingbox?

Does the Slingbox have a power switch?

There is no power switch. For the remote access feature to work, the Slingbox must remain powered on at all times.

Slingbox setup questions

What are the technical specifications and network requirements of the Slingbox M1 and the Slingbox 500?

A detailed list of technical specifications for the Slingbox M1 can be found at http://www.slingbox.com/Products/SlingboxM1/Specifications.

A detailed list of technical specifications for the Slingbox M2 can be found at http://www.slingbox.com/en-US/Products/SlingboxM2/Specifications.

A detailed list of specifications for the Slingbox 500 can be found at http://www.slingbox.com/Products/SlingTV/Specifications.

Do I need a set-top box to use a Slingbox?

You can connect to practically any audio-video (AV) source. You can hook up the Slingbox to thousands of compatible standard-definition (SD) or high-definition (HD) sources, including DVRs, satellite receivers, security cameras, Blu-ray players, DVD players, and so on.

How many inputs do the Slingbox M1/M2 and the Slingbox 500 have?

The Slingbox M1/M2 has:

  • 1 component input/output
  • 1 composite input/output
  • 1 shared RCA audio input/output

The Slingbox 500 adds an HDMI input/output for added on-screen functionality.

How do I know if the Slingbox is compatible with my device?

The Slingbox is compatible with most AV devices such as cable or satellite receivers, Blu-ray or DVD players, even VCRs. And SlingPlayer works on most mobile devices such as iOS phones and tablets, Android phones and tablets, Windows Phone, Windows 8.1 devices, and Kindle Fire tablets. For more information please see Which SlingPlayer software works with my Slingbox?

How do I watch my TV on a mobile device?

Download the SlingPlayer app to your Android or iOS device, Windows Phone or Kindle Fire from its app store – this is a premium app. For more information on the various mobile players for smartphones and tablets, please see http://www.slingbox.com/Products/SlingplayerApps.

Can I connect the Slingbox M1/M2 or the Slingbox 500 using Wi-Fi?

Yes ... these Slingbox devices include built-in Wi-Fi as well as an Ethernet port. Using the on-screen setup on your TV, you can use the Wi-Fi feature that is built in to the Slingbox 500 to connect to a wireless-enabled router in your home network. The Slingbox M1/M2 can be configured via the free Slingplayer for Desktop application.

How can I watch remotely on a TV set?

You can watch your Slingbox on a TV using a connected device, such as Roku, Chromecast or Apple TV. Simply connect the device to your TV via HDMI, connect it to your home network, and use the Slingplayer mobile app for iOS or Android to play to the TV via the connected streamer.

What if I can't find the help I need?

If you've tried searching for help using the Search bar above, but can't find what you need, try one of these options:

Community.sling.com

An active, moderated forum community where users help each other find answers to technical issues.

Our Sling Support Videos

A growing library of support videos which offer the latest tech tips and configuration help.

Purchase Questions

How can I purchase a Slingbox?

You can purchase Sling Media products at http://www.slingbox.com/Buy/BuyDirect or from one of our valued retail partners listed on http://www.slingbox.com/Buy/SlingRetailers.

Can I use a US-purchased Slingbox in another country?

A Slingbox purchased in the US includes a US-specific 110V AC adapter, which only works in North America. The Slingbox 500 also has on-screen features that are only supported in North America.

Does Sling Media have a bulk discount program?

Please contact sales@slingmedia.com to request more information on bulk discounts.

Does Sling Media have an upgrade discount?

Yes, we offer an upgrade discount to owners of current or older Slingbox models. Please go to http://www.slingbox.com/Upgrade for details.

Does Sling Media offer installation service?

We do not offer home installation. The Slingbox M1/M2 and Slingbox 500 models come with a detailed step-by-step quick start and installation guide.

What is the difference between a Slingbox and a Sling-enabled set-top box, like the Hopper with Sling from DISH Network?

The Hopper with Sling set-top box has Slingbox technology built in. It is ready to placeshift your TV wherever you are in the world. The Slingbox M1 or Slingbox 500 offer placeshifting for set-top boxes that do not include Slingbox technology. DISH subscribers who currently use the Hopper Whole Home DVR, ViP 722 or ViP 722k DuoDVR receiver can also ask their DISH representative about the Sling Adapter. For more information on Sling Adapter, go to http://www.mydish.com/dish-anywhere/sling-adapter/.

More Help

What browsers and systems are supported by Watch on Slingbox.com?
Here's a guide to which browsers and computer platforms are supported by Watch on Slingbox.com.

Which SlingPlayer software works with my Slingbox?
Confused about which versions of the SlingPlayer software work with your Slingbox? Here's a helpful guide to compatibility.

Watch your TV via the web, configure your Slingbox with a computer
Use Watch on Slingbox.com to watch your TV with your Slingbox. To set up a new Slingbox, or change the settings on an existing one, use SlingPlayer for Windows or SlingPlayer for Mac (they're free).

Support Downloads
Need to download a software product or utility? You'll find it here.

Affected Products
  • SlingPlayer - All Mobile Versions
  • Slingbox 500 - SlingTV
  • SlingPlayer for Connected Devices
  • Watch
  • Slingbox 350
  • Slingplayer for Desktop
  • Slingbox M1 - M2
Affected Countries
  • All
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