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Troubleshooting SlingPlayer for iPad video issues

SlingPlayer for iPad uses the latest streaming technologies to display excellent video quality. If that's not what you're seeing, here are some things to check out.

Symptoms of poor video quality

  • Video interrupted by the spinning wheel ... sometimes displaying a blank or black screen
  • Jerky playback, with many skips
  • A combination of the above, or any symptom where a feature does not behave as expected

Solutions for poor video quality

Verify that your Slingbox is set up properly for Internet viewing

The way you determine this depends on the iOS version your iPad is running:

If your iPad is running iOS 7

Determine your connection type

  1. Place three fingers on your iPad screen.
  2. In the Diagnostic Info window that appears, find the Connection.

    Diagnostic_Info-1.ashx

  3. If the Connection is TCP, your Slingbox is properly set up. You should be able to use Auto video mode and see excellent video quality.
  4. If your Connection is Relay, your Slingbox isn't fully configured for Internet Viewing ... here's how to fix it on a Slingbox SOLO or Slingbox PRO-HD:
    1. From your Windows or Mac OS X computer, launch setup.slingbox.com.
    2. Select your Slingbox (if you have more than one).
    3. Click Set Up Internet Viewing.
    4. Follow the onscreen steps to fully configure your Slingbox for Internet Viewing, including setting up your router manually if you're asked to.
  5. If your Connection is Relay and you have a Slingbox 350, Slingbox M1/M2, or a Slingbox 500, see the article below entitled, "What if automatic router setup doesn't work?", for help configuring your Slingbox for Internet viewing.
If your iPad is running iOS 6

Count the dots

SlingPlayer for iPad uses dots to tell you about streaming:
  1. Tap the screen to show the controls.
  2. Tap Aspect.
  3. How many dots are in the lower left corner?
If you see ... Then ...
dots.1.ashx
  • There are only a few reasons you see one dot when using SlingPlayer for iPad:
    • You may have switched the quality to SQ (Standard Quality).
    • In the Settings screen, you may have set the Video Quality on Cellular/Video Quality on Wi-Fi setting to SQ (Standard Quality) (see "Got regular problems with network speed?", below).
    • You might be running the SlingPlayer for iPhone app on your iPad with an older Slingbox.
dots.2.ashx
  • Your Slingbox isn't fully configured for Internet Viewing ... here's how to fix it on a Slingbox SOLO or Slingbox PRO-HD:
    1. From your Windows or Mac OS X computer, launch setup.slingbox.com.
    2. Select your Slingbox (if you have more than one).
    3. Click Set Up Internet Viewing.
    4. Follow the onscreen steps to fully configure your Slingbox for Internet Viewing, including setting up your router manually if you need to.
  • If you have a Slingbox 350, Slingbox M1/M2, or a Slingbox 500, see the article below entitled, "What if automatic router setup doesn't work?", for help configuring your Slingbox for Internet viewing.
dots.3.ashx
  • All is properly set up. You should be able to use Auto video mode and see excellent video quality. If not, your network download speeds might not meet the requirements (see related articles below). Try the steps below.

dots.4.ashx
  • If you see four dots, it's similar to seeing two dots (above).
    • While the video quality that you see with four dots may be better than with two dots ...
    • ... if you're still not satisfied with video quality, follow the configuration steps for two dots, above.

Try SQ (Standard Quality) video quality

If you set SlingPlayer for iPad to Auto, SlingPlayer for iPad determines the best setting for the network conditions.

But if you're having problems with the Auto setting, try changing it to SQ (Standard Quality).

Going forward

Here are a few additional things to consider:

  • Changed locations, or think network conditions have improved?
    You can always try switching back to Auto viewing ... just tap the video quality to make the choice.

  • Got regular problems with network speed?
    You'll probably want to set the Video Quality on Cellular/Video Quality on Wi-Fi settings to Auto. (You need to change both the Cellular and the Wi-Fi settings.) Auto is the best choice because it allows SlingPlayer for iPad to adjust the video quality as network conditions require. You can select SQ (Standard Quality), but then you will not see high quality video unless you choose it manually ... even if network conditions are good enough.

Helpful Videos

Having playback problems? Learn about bandwidth!
A look at how bandwidth and Internet speed at home can the quality of your Slingbox streaming. Watch this if you'd like to get higher quality video!

More streaming help ...

SlingPlayer products for mobile devices get poor video quality, either at home or away
The quality of your network connection, whether it's Wi-Fi or a mobile network, makes all the difference in the video quality that you receive. Here are some things to try to improve your video quality.

With SlingPlayer for iPad, at-home streaming via Wi-Fi doesn't look much better than streaming while I'm away
Do you have two routers at home? It's possible that this could be confusing SlingPlayer for iPad into thinking that you're away from home when you're not.

Network speed requirements for SlingPlayer for iPad
Want to get the most from SlingPlayer for iPad? Here are the requirements for network speed (sometimes called "bandwidth").

What if the automatic router setup doesn't work?
With the Slingbox M1/M2, Slingbox 350, and Slingbox 500, we've simplified Internet viewing setup. But if you have problems connecting to your Slingbox outside of your home, here are some things to try.

More troubleshooting help...

SlingPlayer says I must update my Slingbox, but there's no option for that on Setup on Slingbox.com
If you're getting a message that you must update the firmware on your Slingbox when trying to use SlingPlayer on your mobile device, but can't figure out how to do that, this article should help.

How to uninstall and reinstall SlingPlayer for iPhone and iPad
If you're having difficulty or experiencing odd behavior from SlingPlayer on your iPhone or iPad, it may help to start with a fresh installation of the app - here's how!

Affected Products
  • SlingPlayer for iPad
Affected Countries
  • All
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