Sling Media Paid Support Offerings

Paid Sling Media product support provides telephone support for installation, launch, or re-installation (not including data recovery) when your hardware and network configuration meets the minimum system requirements for the software.

• How much is paid support for my Sling Media product?

• During the first 90 days of product ownership, support is free. After that, you will have to either pay for a single support incident or buy an extended care agreement (available in the US only).

  Title	What it is	How much?
  Sling Media Extended Care (US only)	If you are within 1 year of ownership of your Sling Media product, you can extended your technical support and hardware warranty to 3 years from the date of purchase.	$49.99
  Pay Per Incident Support (US)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	$29.99
  Pay Per Incident Support (UK)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	£19.99
  Pay Per Incident Support (EURO)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	€24.99
  Pay Per Incident Support (S. AFRICA)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	220 ZAR
  Pay Per Incident Support (SWITZERLAND)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	34.99 CHF
  Pay Per Incident Support (DENMARK)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	165 DKK
  Pay Per Incident Support (NORWAY)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	179 NOK
  Pay Per Incident Support (SWEDEN)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	219 SEK
  Pay Per Incident Support (ICELAND)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	115 SEK
  Pay Per Incident Support (ISRAEL)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	3,899 ISK
  Pay Per Incident Support (TURKEY)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	49 TRY

• What if all I need is to buy a replacement part?

• If your Slingbox or SlingCatcher is out of warranty and you need to purchase a replacement accessory, we sell power adapters, IR blaster cables and SlingCatcher Remote Controls on the online store. The online store is available under the Products tab at the top of this page.

Descriptions of Sling Media Paid Support products

Below are descriptions of the Sling Media paid support products. If you need to purchase any of these, please call us. Click here to find the phone number for your region.

Sling Media Extended Care (US only)

Sling Media Extended Care extends the free support period and hardware warranty of every Sling Media product sold in the US to three years from the original purchase date.

If you have a Sling Media Extended Care agreement, you can call or chat our support team as often as you like and get your questions answered. And if you need a hardware repair during that period, we will even expedite the shipping of your replacement Slingbox for free.

Frequently Asked Questions about Sling Media Extended Care

• What do I get with Sling Media Extended Care?

• Technical Support:

  We have technical support agents available to help you 12 hours a day, 365 days a year. We are always just a chat or phone call away. Our team of experts are here to provide technical support should you run into any problems and can also answer quick “How To” questions about using our software.
  

  Peace of Mind:

  When you buy Sling Media Extended Care for your Slingbox you have the peace of mind knowing that should your unit fail in the first three years of ownership, we will send you a replacement unit free of charge.

  Comprehensive Coverage:

  Buying Sling Media Extended Care for your Slingbox not only extends the hardware warranty on that device, but also gives you access to technical support for problems you may run into with any other Sling Media product you are using with that device.

• Who is eligible to purchase Sling Media Extended Care?

• Customers who are within the United States and own a Slingbox that was purchased from an authorized reseller within the last year can purchase an extended care agreement. Just give us a call.

• How much does it cost?

• Title	What it is	How much?
  Sling Media Extended Care (US only)	If you are within 1 year of ownership of your Sling Media product, you can extended your technical support and hardware warranty to 3 years from the date of purchase.	$49.99

• Where is it available?
• Sling Media Extended Care agreements are currently only available for customers within the United States.

Pay Per Incident Support

Another option for getting help outside the standard complimentary support period is to pay for a single incident, called Pay Per Incident (or PPI). You may want to do this if:

• Your Sling Media product is older than one year and not eligible for a Sling Media Extended Care Agreement.
• You are not eligible to buy a Sling Media Extended Care agreement because you live outside the US.

Frequently Asked Questions about Pay Per Incident support

• What is Pay Per Incident support?

• The Pay Per Incident (or PPI) covers your access to the Sling Media support team member about one specific support incident. Once the incident is resolved, the case is closed and you would need to purchase another PPI to talk to us again.

• What if my issue turns out to be a hardware issue and can't be fixed with normal troubleshooting?

• The PPI agreement does not provide out of warranty hardware repair should the issue ultimately be caused by a defective Slingbox or SlingCatcher.

  If you are within your standard hardware warranty

  Once Sling Media Technical Support determines that the issue is a hardware issue, your PPI will be refunded at the same time as your in-warranty repair is processed.

  If you are outside your standard hardware warranty

  Once Sling Media Technical Support determines that the issue is a hardware issue and if you decide to pay for an out of warranty repair, the cost of the PPI will be subtracted from that purchase.

• What is a “support incident?”

• A support incident is a specific, discrete issue that can be addressed by isolating its origin to a single cause. Sling Media, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:

  • Information that resolves the issue
  • Information on how to obtain a software solution that will resolve the issue
  • Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
  • Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
  • Notice that the issue has been identified as a hardware equipment issue
  • Information that isolates issue to a third-party product, not supported by Sling Media
• How much is Pay Per Incident support?

• Title	What it is	How much?
  Pay Per Incident Support (US)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	$29.99
  Pay Per Incident Support (UK)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	£19.99
  Pay Per Incident Support (EURO)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	€24.99
  Pay Per Incident Support (S. AFRICA)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	220 ZAR
  Pay Per Incident Support (SWITZERLAND)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	34.99 CHF
  Pay Per Incident Support (DENMARK)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	165 DKK
  Pay Per Incident Support (NORWAY)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	179 NOK
  Pay Per Incident Support (SWEDEN)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	219 SEK
  Pay Per Incident Support (ICELAND)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	115 SEK
  Pay Per Incident Support (ISRAEL)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	3,899 ISK
  Pay Per Incident Support (TURKEY)	Get help from Sling Media with a specific incident. This covers the technical support. It is not an extension of hardware warranty.	49 TRY
  Slingbox and SlingCatcher Out of Warranty Repair/Replacement	Out of warranty repair/replacement of Slingbox, SlingCatcher, SlingLinks, Remote Control IR Cable, SlingCatcher remote control and Sling Media product power adapters.	(see table below)

Out of Warranty Repair

If you think that your Slingbox or SlingCatcher is in need of repair, or if you require the replacement of a Slingbox or SlingCatcher accessory, please contact our technical support team so that we can determine your eligibility for hardware warranty.

You may be outside of your hardware warranty if:

• Your Sling Media Product is more than a year old and you have not purchased Extended Care (US only) or more than two years old (Europe)
• Your Slingbox or SlingCatcher is more than 3 years old and you have purchased Extended Care (US only)
• The damage to the Slingbox, SlingCatcher or accessory was not caused by a defective part

Here is the pricing structure for Out of Warranty hardware repair/replacement:

• United States

• Product repaired/replaced out of warranty (US)	How much?
  Slingbox Classic, Slingbox AV, Slingbox TUNER, Slingbox PRO, Slingbox SOLO, SlingLink, SlingLink TURBO 1-PORT, and SlingLink TURBO 4-port	$99.99
  Slingbox PRO-HD and SlingCatcher	$149.99

• United Kingdom

• Product repaired/replaced out of warranty (UK)	How much?
  Slingbox Classic and Slingbox SOLO	£99.99
  Slingbox PRO and SlingCatcher	£159.99

• Europe

• Product repaired/replaced out of warranty (Europe)	How much?
  Slingbox Classic and Slingbox SOLO	€129.99
  Slingbox PRO and SlingCatcher	€199.99

• South Africa

• Product repaired/replaced out of warranty (South Africa)	How much?
  Slingbox Classic and Slingbox SOLO	1299 ZAR
  Slingbox PRO and SlingCatcher	1999 ZAR

• Switzerland

• Product repaired/replaced out of warranty (Switzerland)	How much?
  Slingbox Classic and Slingbox SOLO	169 CHF
  Slingbox PRO and SlingCatcher	279 CHF

• Denmark

• Product repaired/replaced out of warranty (Denmark)	How much?
  Slingbox Classic and Slingbox SOLO	949 DKK
  Slingbox PRO and SlingCatcher	1459 DKK

• Norway

• Product repaired/replaced out of warranty (Norway)	How much?
  Slingbox Classic and Slingbox SOLO	999 NOK
  Slingbox PRO and SlingCatcher	1599 NOK

• Sweden

• Product repaired/replaced out of warranty (Sweden)	How much?
  Slingbox Classic and Slingbox SOLO	1299 SEK
  Slingbox PRO and SlingCatcher	1999 SEK

• Iceland

• Product repaired/replaced out of warranty (Iceland)	How much?
  Slingbox Classic and Slingbox SOLO	599 ILS
  Slingbox PRO and SlingCatcher	999 ILS

• Israel

• Product repaired/replaced out of warranty (Israel)	How much?
  Slingbox Classic and Slingbox SOLO	20,999 ISK
  Slingbox PRO and SlingCatcher	32,499 ISK

• Turkey

• Product repaired/replaced out of warranty (Turkey)	How much?
  Slingbox Classic and Slingbox SOLO	249 TRY
  Slingbox PRO and SlingCatcher	399 TRY