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Frequently asked questions about SlingPlayer for Roku

SlingPlayer for Roku offers yet another way that you can watch your TV anywhere ... in this case, anywhere that you have a Roku streaming player connected to your TV!
What is SlingPlayer for Roku? How does it work?

SlingPlayer for Roku is a feature that teams up your Slingbox and SlingPlayer for iPhone or SlingPlayer for Android Phones with your Roku streaming player. With SlingPlayer on your iPhone or Android phone, you can stream your TV programs to the Roku player, and onto your TV. Just make sure that you've got a Slingbox 500, Slingbox 350, Slingbox PRO-HD, or Slingbox SOLO, as well as the latest version of SlingPlayer for your iPhone or Android smartphone. Then download the SlingPlayer app for your Roku player, and you'll be all set to go.

Sounds great! Can I do this from anywhere?

You only need to make sure that your smartphone and your Roku streaming player are connected to the same network ... usually this means your home network. Also, be sure that your smartphone has Wi-Fi active!

I downloaded the SlingPlayer for Roku app to my Roku - now what do I do?

Make sure that your iPhone or Android smartphone has the latest version of SlingPlayer installed on it. Then launch SlingPlayer on your phone, and connect to your Slingbox 500, Slingbox 350, Slingbox PRO-HD or Slingbox SOLO. Tap the screen to display the controls, then tap the Roku stream icon, to the right of the volume slider. Roku-stream.png

Which Roku models are supported?

These current Roku models are supported:

  • 4200X/4200EU Roku 3
  • 2700X/2700EU Roku LT
  • 2710X/2710EU Roku 1
  • 2720X/2720EU Roku 2
  • 3000X Roku 2 HD
  • 3050X Roku 2 XD
  • 3100X/3100EU Roku 2 XS
  • 3400 Roku Streaming Stick
  • 3420 Roku Streaming Stick
  • 3500 Roku Streaming Stick
  • 2400X/2400EU Roku LT
  • 2450X Roku LT
  • 2500X Roku HD
  • Roku Streaming Stick

Roku streaming players that aren't listed here are not supported. Check your Roku documentation for more information about which device you own.

Can I use my Roku remote control to change channels?

Not while you're using SlingPlayer for Roku. When you use SlingPlayer for Roku, your Roku streaming player disregards all commands sent from the remote control. You must use your smartphone to control the TV program.

I don't have an Android smartphone or an iPhone, how do I use the SlingPlayer App for Roku?

To use SlingPlayer for Roku, you need to have a Slingbox 500, Slingbox 350, Slingbox PRO-HD, or Slingbox SOLO, as well as the SlingPlayer app running on an Android smartphone, an iPhone, or an iPod touch.

Sometimes the video going to the TV via the Roku stops, or doesn't look very good. Why might that be happening?

Remember that the video signal is being initiated by the phone, then handed off to the Roku streaming player to make a connection with the Slingbox. The phone maintains a separate connection with the Slingbox to send IR commands. For the best video quality, make sure that both your smartphone and your Roku player have a good Wi-Fi signal available. (It may also be possible to connect your Roku player to the network via ethernet cable.) Any time the Wi-Fi signal isn't so good, performance may suffer. Also, you must keep SlingPlayer running in the foreground on your smartphone; if you put it "in the background" by going to another app, it disconnects the video stream going to the Roku player.

I turned off my phone and the video stopped streaming via the Roku, why?

Again, as with the question above, the video signal is initiated by your smartphone, goes through your network, and and is handed off your Roku streaming player. For that reason, your Android smartphone or your iPhone needs to be powered on, with SlingPlayer running in the foreground, to stream to your Roku player.

Will my unsupported Roku device show up in SlingPlayer?

No, SlingPlayer does not show unsupported Roku devices.

My Roku device should be supported, but it doesn't work with my Windows Phone 7 smartphone. Does this work with SlingPlayer for Windows Phone 7?

No, Roku support is not available on Windows Phone 7 phones.

Are all smartphones supported? Are tablets supported?

Two types of smartphones are supported: iPhone and iPod touch models that are able to run the latest version of SlingPlayer for iPhone; also Android smartphone models that can run the latest version of SlingPlayer for Android Phones. No other smartphone models are supported at this time. Tablets (such as the iPad and Android tablets) are also not supported at this time.

What version of Apple iOS is supported?

iPhone and iPod touch models that can run iOS 6.1 or later.

What version of Android is supported?

Android smartphones running Android 2.2+.

Does GoogleTV work the same way? I don't see my device in the list.

No, SlingPlayer for Roku only works with Roku devices. Other brand devices do not work with it.

I can’t see the Roku icon on my supported device – what can I do to troubleshoot this?

If you don't see the Roku icon, try these steps:

  • Make sure your phone app is up-to-date.
  • Stop streaming and start streaming again on the phone app.
  • Reboot the Roku player (it may take up to 5 minutes after rebooting for the Roku to be discovered).
  • Reset the Roku’s network connection.
  • If you still can't connect, you can manually establish a connection to your Roku player.
    • Select Settings from the disconnected screen of SlingPlayer on your mobile device, and scroll down to Add Roku player.

      Roku_IP_2.png

    • Key in the IP address of your Roku player. This can be found by selecting Settings -> About on your Roku player.

      Roku_Add_IP_1.png

    • You should now be able to connect to your Roku player.

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