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Troubleshooting

I'm getting a "SlingCatcher is unable to connect to your home network" error

Having problems connecting to your home network when you're setting up your SlingCatcher?


If this happens to you when you're setting up SlingCatcher for the first time, check the things below. You must be at at home, on a computer on your home network.

  1. Make sure that SlingCatcher is properly connected to your home network. Double-check the cables and connections.

  2. Make sure that your SlingCatcher is connected to the Internet and that the connection is working. A working Internet connection is required to download the SlingCatcher Software (also called "firmware").

  3. If you want SlingCatcher to use a static IP address, you must use DHCP to complete the first time setup. Once you've set up SlingCatcher, you can then switch to a static IP address.

    To change the network settings on your SlingCatcher:
a. Go to Settings > Network.
b. Select Use DHCP or Set Static IP.
AFFECTED PRODUCTS
SlingSync
SlingProjector
SlingCatcher
AFFECTED COUNTRIES
United States
Canada
RELATED INFORMATION
A non-technical explanation of DHCP
This article explains DHCP (Dynamic Host Configuration Protocol) in simple language.
How to find the local (LAN) IP address for your Slingbox
You may need to determine the local (LAN) IP address for your Slingbox for various reasons. It's easy! Here's how.
Setting up your SlingCatcher using a static IP address
When you set up SlingCatcher for the first time, you must use DHCP. After your SlingCatcher is set up, you can change its settings to use a static IP address. Here's how to do this.
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