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A slow Internet connection at home can affect picture quality when using Internet Viewing

You need high-speed Internet (broadband) service at home in order to get quality video when viewing over the Internet. Upload speed is especially important.

One of the "must haves" for viewing over the Internet is a high-speed Internet connection at home. You need high-speed (broadband) Internet service at home in order to get quality video when you watch remotely.

The typical home broadband service has one "downstream" bandwidth and a different "upstream" bandwidth (Bandwidth refers to the speed and the amount of data being transferred). Usually the downstream bandwidth is faster—often by a big margin—than the upstream bandwidth. 


down-up2.jpg



This allows you to quickly download big web sites and large files from the Internet. What you typically upload are much smaller files, such as emails and text documents. Uploading, in most cases, requires much less bandwidth.

When you’re viewing your Slingbox remotely, it’s uploading data, so the faster the upstream rate, the more video data your Slingbox can send out to the Internet. An upstream bandwidth of 256 Kbps (Kilobits per second) or more is recommended. Check with your ISP to find out what your broadband upstream bandwidth is, and to discuss upgrading to a speedier service, if necessary.

SlingPlayer and Watch on Slingbox.com display the upstream bandwidth in the lower right side of their windows (See the screenshots below).


sp-optimzing.jpg

SlingPlayer showing bandwidth



wbsp-optimizing2.jpg

Watch on Slingbox.com showing bandwidth
















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AFFECTED PRODUCTS
SlingCatcher
Slingbox PRO-HD
SlingPlayer for Symbian S60
SlingPlayer for iPhone
SlingPlayer for Palm
SlingPlayer for BlackBerry
SlingSync
Slingbox AV
SlingLink TURBO 1-Port
Slingbox HD Connect
SlingLink
Slingbox PRO
HDS-600RS
Watch on Slingbox.com
Slingbox TUNER
SlingPlayer for Windows Phone (Non-Touch)
SlingProjector
SlingPlayer for Connected Devices
Slingbox 120
SlingPlayer for Windows Phone (Touch Screen)
Slingbox Classic
SlingPlayer for Mac
Slingbox SOLO
SlingPlayer for Symbian UIQ
SlingLink TURBO 4-Port
My Media
SlingPlayer for Windows
AFFECTED COUNTRIES
United Kingdom
Ireland
Bermuda
United States
Canada
RELATED INFORMATION
The Internet viewing experience
Some background about Slingbox Internet Viewing: using your Slingbox to watch your TV anywhere.
Help setting up Internet Viewing when you have multiple routers
Does your home network have more than one router? Here's a how-to for home networks with a little more complexity.
Internet Viewing Picture Quality: Some common reasons for poor picture quality
Sometimes when you're watching your TV with your Slingbox, you wish that the picture quality could be better. What to do?
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