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A slow Internet connection at home can affect picture quality when using Internet Viewing

You need high-speed Internet (broadband) service at home in order to get quality video when viewing over the Internet. Upload speed is especially important.

One of the "must haves" for viewing over the Internet is a high-speed Internet connection at home. You need high-speed (broadband) Internet service at home in order to get quality video when you watch remotely.

The typical home broadband service has one "downstream" bandwidth and a different "upstream" bandwidth, where bandwidth refers to the speed and the amount of data being transferred. Usually the downstream bandwidth is faster—often by a big margin—than the upstream bandwidth. 


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This allows you to quickly download big web pages and large files from the Internet. What you typically upload are much smaller files, such as emails and text documents. Uploading, in most cases, requires much less bandwidth.

When you’re viewing your Slingbox remotely, it’s uploading data, so the faster the upstream rate, the more video data your Slingbox can send out to the Internet. An upstream bandwidth of 256 Kbps (Kilobits per second) or more is recommended. Check with your ISP to find out what your broadband upstream bandwidth is, and to discuss upgrading to a speedier service, if necessary.

Watch on Slingbox.com displays the upstream bandwidth in the upper left side of its window when you hover your cursor over the bandwidth signal bars.

 

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Related Information

The Internet viewing experience

Some background about Slingbox Internet Viewing: using your Slingbox to watch your TV anywhere.

Help setting up Internet Viewing when you have multiple routers

Does your home network have more than one router? Here's a how-to for home networks with a little more complexity.

Internet Viewing Picture Quality: Some common reasons for poor picture quality

Sometimes when you're watching your TV with your Slingbox, you wish that the picture quality could be better. What to do?

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