Internet Viewing has stopped working and I am not at home
You're away from home, and you want to watch that game your recorded last week on your TiVo. You open up your computer and try to connect to your Slingbox and ... nothing. It can't connect. What to do?
Since you're not at home, troubleshooting (and the actions that you can take) are far more limited.
But you're not totally helpless. Here are some steps you can take to help narrow down the issue. If the problem ends up being with the Slingbox or your home network, there is not much you can do unless a knowledgeable person is at home to help. But at least after trying some of these steps, you'll have narrowed down the problem.
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Verify your local Internet connection
If you are looking at this web page, you have already done this. Without an Internet connection, you can't read this page ... or connect to your Slingbox.
If you are connected to the Internet, move on to step 2.
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It might be firewall settings
Have you ever connected to your Slingbox on this computer before? Is this a computer that is administered by your employer?
If so, it may be that the firewall on your computer is not allowing the connection to your Slingbox. You might want to try connecting to your Slingbox from a different computer or from a mobile phone that supports SlingPlayer.
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Is it the local network?
Many networks in hotels and office buildings have limitations on the types of files that can be viewed (like streaming video). Try going somewhere else. If you are in a hotel or at work, try taking your portable computer out to a local Internet cafe. Try to connect from there.
If it works, the issue is the network. You may want to talk to the system administrator at your location to see if they can help you solve the problem.
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It may be something at home
Lastly, it might be something at home. Maybe the Slingbox itself got turned off or is unresponsive. Maybe your home network is down.
If you have made any changes to your network (like purchased a new router) since you hooked up your Slingbox, that may be the problem. If someone is at home you can call, you should ask them to restart the Slingbox (and maybe your router as well) and see if that gets it back online. To restart it, just unplug the Slingbox from the wall outlet for about 10 seconds, then plug it back in.
