Choose your Location and Language

North America

Europe

Asia and Oceania

This site will display in English.

SlingPlayer is telling me that I have a weak or no video signal but I have a good Internet connection.

If you see a message in SlingPlayer or the Slingbox Setup Assistant that says We're not detecting any video or Weak or no video signal it's not the end of the world. Here's what to do.

Note: These messages have nothing to do with your Internet connection.

Typically, this happens in these situations:

  1. You're setting up a Slingbox with a tuner in it and you haven't scanned for channels yet.
    The Slingbox may have come from the factory pre-tuned to a channel that you don't receive well in your area. Or you may have previously set up your Slingbox, and then moved.


    not_detecting_video.jpg

    In these cases, you get that message because the Slingbox isn't getting a good, strong television signal during the setup process. Once you scan the channels and change the Slingbox to a station that has a good signal in your area, you should be fine.

  2. There are problems with the cables and the connections to your audio/video device.
    Your Slingbox isn't getting a good video signal because of these problems. Double-check the cables and the connections.


    weak_signal.jpg

  3. You're getting a weak signal from a TV station's broadcast.

    With digital broadcasting, there's what's called the "cliff's edge" effect. Either you get a good, strong signal or almost nothing. With an analog signal, you'd get static if there was a weak signal. With digital, it's pretty much all or nothing. If you're having problems receiving one of your favorite digital channels, try getting a better antenna that's designed for digital broadcasts.

Did this article help?
Yes
No
If it didn't help, why not?
Select all that apply.
The steps provided are too complex.
The steps provided are too general.
It's too techie! Please make it more clear.
The information or solution provided didn't work.
The info helped, but the steps were wrong.
How can we make it better?
(Please don't write support questions. We can't respond.)
 
  • All Sling services are up and running!
Canada
United States

Need Help?

1-877-GO-SLING
Phone support is available 7am to 7pm PST, everyday.

Before you call, please check out the Slingbox FAQ.

Login to view more help options

Slingbox Answers Forum
Ask for help or help others in our technical support forum
Sling Support Videos
Our Support Video library offers the latest tech tips and configuration help
Digital Life Now
Download an amazing support app (Windows only, Mac version coming early 2013!)