SlingPlayer displays the incorrect onscreen remote control. How do I fix that?

Before SlingPlayer and your Slingbox can control your A/V device, you need to select the A/V device's brand and the model using the Setup Assistant. The choice that you make at that important set-up step determines which remote control appears on your screen.

If SlingPlayer is displaying the wrong remote control, you'll need to use Setup on Slingbox.com, or the Setup Assistant in the desktop versions of SlingPlayer, to delete and then re-choose the A/V device(s) connected to your Slingbox. When you do this, make sure that you choose the correct A/V device.

Can't find your A/V device in the list? While there are thousands of virtual remote controls available in SlingPlayer, there's always a chance that the one for your device isn't among them. Before giving up, try the following:

• If the manufacturer is listed, but not your specific device, try similar devices from the same manufacturer. Often the same option works for different devices.

• If you don’t see your manufacturer at all, be sure to check the list for the service provider. For example, your TiVo DVR might be manufactured by Humax, which isn’t on the manufacturers list. However, TiVo is listed, and the virtual remote controls listed for TiVo work for all TiVo makes.

• You may wish to try building your own customer remote using Remotes.slingbox.com (see the related link below).

• As a last resort, choose Other from the list and try the options listed there.

Note: New options are included with each SlingPlayer software upgrade. If you are prompted to update the browser plug-in for Watch on Slingbox.com ... or the desktop software that you're using ... be sure to perform that update before re-configuring your A/V device.