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Troubleshooting

Frame skip warning and other system performance messages in SlingPlayer 2.0 for Windows

Starting with version 2.0.2, SlingPlayer monitors your computer for performance and overall capability to run SlingPlayer smoothly and successfully, and displays messages if it finds a problem. The "frame skip" message is explained here.

Starting with version 2.0.2, SlingPlayer monitors your computer for performance and overall capability to run SlingPlayer smoothly and successfully. The first time that you begin streaming video from an audio/video source, SlingPlayer evaluates your computer's ability to conduct the stream smoothly, and alerts you with onscreen messages if it detects any situations that you should be aware of.

Here's a list of those messages, and what you can do to fix the situation:

  • Frame skips detected message: "SlingPlayer has detected frame skips in video rendering. Please refer to help on ways to minimize this behavior."
    • Issue: SlingPlayer has detected a number of skipped frames, indicating a potential problem.
    • Solution: If the problem persists, try restarting SlingPlayer. If that doesn't help, the solution is going to depend on your computer and its display system. Choose SlingPlayer Options from the Settings menu, then click the Video tab to open SlingPlayer Video Options. There, try deselecting the VMR9 option; if that doesn't help, try deselecting the primary Video Mixing Renderer technology option. (If they are already deselected, then try selecting them, one at a time.) If you still can't solve the problem, check to see whether the manufacturers who produced your display and your graphics card have offered any driver updates for their products. If your system's driver software isn't current, updating it can help considerably in many cases.
  • HD streaming only - display rendering message: "SlingPlayer has detected that your display does not support optimal rendering. If you are facing video quality issues, please switch to a lower video resolution for smoother video rendering in the Encoding tab of SlingPlayer Options."
    • Issue: This message indicates that color conversion is taking place, taking up valuable CPU processor capacity. Generally, this is because your graphics card does not support planar YUV, a technology that helps SlingPlayer provide a better picture.
    • Solution: Switch SlingPlayer to display at a lower resolution by choosing SlingPlayer Options from the Settings menu, then clicking the Encoding tab.
  • HD streaming only - consistently high CPU usage message "SlingPlayer has detected that your CPU usage is consistently high. If you are facing video quality issues, please switch to a lower video resolution for smoother video rendering in the Encoding tab of SlingPlayer Options."
    • Issue: Your computer's CPU usage is very high over a long period of time (greater than 80 percent usage for one minute or longer).
    • Solution: If you're experiencing poor video quality, try exiting and restarting SlingPlayer. If that doesn't help, then switch SlingPlayer to display at a lower resolution by choosing SlingPlayer Options from the Settings menu, then clicking the Encoding tab.
  • HD streaming only - power policy change message "SlingPlayer has changed your power policy setting to maximize performance and for better video rendering quality."
    • Issue: You're streaming HD video, and your computer is running on battery power. Your computer's power policy has been changed so that your computer runs with maximum performance. This is temporary. The previous setting is restored once the video stream stops.
    • Solution: None needed; it's recommended you leave this setting as is.
  • HD streaming only - video rendering message "SlingPlayer has detected that the video rendering performance is not optimal. If you are facing video quality issues, please switch to a lower video resolution for smoother video rendering in the Encoding tab of SlingPlayer Options."
    • Issue: SlingPlayer is having difficulty properly rendering your video, even though the computer's CPU isn't necessarily running at full capacity.
    • Solution: Switch SlingPlayer to display at a lower resolution by choosing SlingPlayer Options from the Settings menu, then clicking the Encoding tab.

Related Information
SlingPlayer Options: Encoding
The SlingPlayer Encoding options tab let advanced users fine-tune the streaming process ... although for most users by far, the automatic mode is best.
SlingPlayer Options: Video
You can the SlingPlayer 2.0 for Windows Video options tab to enable features that best use any advanced video capability that's available on your computer.


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