Channel lineups or channels missing/unavailable in the SlingPlayer onscreen guide

The SlingPlayer Guide is the electronic program guide in these Sling Media viewing applications:

• Watch on Slingbox.com (for Windows)
• Watch on Slingbox.com (for Mac OS)
  
• SlingPlayer 2.0 for Windows
  
• SlingPlayer for iPhone/iPod touch
• SlingPlayer for iPad
• SlingPlayer for Android Phones
• SlingPlayer for Windows Phone 7
  

SlingPlayer Guide is an easy way for you to see what's on. It's interactive, and customized specifically for the program source (satellite, cable, or digital over-the-air) that you subscribe to in your area.

When first setting up your Slingbox, Setup on Slingbox.com (or the Slingbox Setup Assistant for SlingPlayer 2.0 for Windows) configures SlingPlayer Guide by asking you for your zip code and programming source. SlingPlayer Guide uses this information to show you what's on, based on your location and the programs that your provider offers. SlingPlayer Guide downloads data about your programs, and then displays what's on. But what if the guide isn't working the way it's supposed to?

This article covers two possible scenarios:

1. When watching your Slingbox, you've noticed that specific channels are missing from the channel lineups in SlingPlayer Guide. You can switch the channel manually, but can't see the channel or show information in the guide.

2. When setting up your Slingbox, you see that entire channel lineups are missing from SlingPlayer Guide. In Setup on Slingbox.com (or the Setup Assistant in SlingPlayer 2.0 for Windows) the channel lineup may not appear in the list of available lineups.

If you find that either issue is occurring, try viewing the same channels using a different viewer. For example, if you're using SlingPlayer , try viewing with Watch on Slingbox.com or Setup on Slingbox.com. Or vice versa.

If the issue is still happening using those methods, please let us know - we're investigating the cause and it would help us if you could gather some information about your setup and use the form below to answer a few quick questions:

	What is your ZIP code? * What is your Line Up ID? (See link to the right for instructions on obtaining your Line Up ID.) * (Enter "N/A" if your lineup doesn't appear in either Setup on Slingbox.com or SlingPlayer 2.0 for Windows) Where are the channels or lineups missing from? * Please select one or more of the following options: Setup on Slingbox.com Setup Assistant in SlingPlayer 2.0 for Windows Watch on Slingbox.com - SlingPlayer Guide SlingPlayer Mobile for iPhone/iPod touch - SlingPlayer Guide SlingPlayer Mobile for iPad - SlingPlayer Guide SlingPlayer Mobile for Android - SlingPlayer Guide SlingPlayer Mobile for Windows Phone 7 - SlingPlayer Guide SlingPlayer 2.0 for Windows - SlingPlayer Guide What specific channels (if any) are missing from your line up? * Please include the channel number AND the network name if possible, i.e. "3 (NBC), 42 (ESPN)", etc. Who is your cable or satellite TV provider? * (Enter "N/A" if you're using an antenna)