Slingbox.com
Home  >  Downloads  >  Windows Software  >  Watch TV Online  >  Unable to log in to Sling Account using SlingPlayer 2.0
Troubleshooting

Are you unable to log in to Sling Account using SlingPlayer 2.0.x?

If you are getting strange errors when you try to log in to your Sling Account via SP 2.0.x, here is one potential solution.

The Scenario:

After normal troubleshooting, you find that you are unable to login into your Sling Account using SlingPlayer 2.0.x for Windows.

Attempting to bring up the login window may result in display anomalies such as this:

accounts.jpg

Additionally, if Internet Explorer is open, you might be seeing error messages stating: "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer".


The Solution:

In certain cases, it has been determined that this behavior can be caused by blocked Javascript within Internet Explorer (or other browsers). Typically this may occur with Windows XP or later.

  • Unblock Javascript within your system. This should help to resolve the issue and allow you to log in to your Sling Account normally!

  • Typically Javascript may be blocked from within the IE browser. Here's how to unblock it:

    Launch IE, navigate to Tools > Internet Options > Security and change the security settings slider to Medium (see screenshot below).

security.jpg
  • Quit IE and relaunch SlingPlayer. You should now be able to log in to your Sling Account normally!




Did this article help?
Yes
No
If it didn't help, why not?
Select all that apply.
The steps provided are too complex.
The steps provided are too general.
It's too techie! Please make it more clear.
The information or solution provided didn't work.
The info helped, but the steps were wrong.
How can we make it better?
(Please don't write support questions. We can't respond.)
 
AFFECTED PRODUCTS
Sling Accounts
SlingPlayer for Windows
AFFECTED COUNTRIES
All
RELATED INFORMATION
What is Watch on Slingbox.com?
Watch on Slingbox.com is how you can use your internet browser to connect to your Slingbox and watch your TV anywhere.
Can I use my Slingbox with Watch on Slingbox.com?
The features on Watch on Slingbox.com are optimized to work with certain Slingbox models.
How do I install the Watch on Slingbox.com plug-in? How do I remove it?
Need to install or remove the Watch on Slingbox.com plug-in? Here's how.
SUPPORT QUICK LINKS

Learn More
Support Videos
What's New?
Free Support Options
Paid Support Options

Product Support Pages
Slingbox
SlingPlayer:

Follow Us:
Follow Us on Twitter Follow Us on Facebook Subscribe to our email newsletter
© 2005-2012 Sling Media. All rights reserved.