Slingbox audio issues: Basic troubleshooting
Have you ever been able to stream audio successfully with this current Slingbox setup? If so:
- Verify that your current setup meets all system requirements. See the linked articles below.
- Double check all your cabling to and from your Slingbox and AV device(s) are connected.
- Try connecting to a different device. If you normally use a cable box, try a DVD player, and so forth.
- Verify if audio streams successfully using Watch on Slingbox.com.
If the audio still does not work:
- Verify if the issue is still present while viewing over the Internet (away from home) vs. viewing while on your local network.
- Try resetting the Slingbox using Watch on Slingbox.com to restore settings. See the links below for more help.
What if you've never been able to stream audio successfully with this current Slingbox setup?
- Follow the above troubleshooting steps first, then...
- If you are viewing your Slingbox via your computer using Watch on Slingbox.com:
- Are you getting audio from other applications, like iTunes, Windows Media Player or streaming video sites like YouTube or Hulu? If not, it's possible you have a larger issue.
- Some versions of Windows have application-specific volume levels. If another application has audio, check for application-specific audio options. In Watch on Slingbox.com verify that the sound is not muted by hovering the mouse over the sound "horn" in the lower left hand corner of the screen. If you see "Click to Unmute", then you know it is muted.
- Run Windows Update to make sure you have all the latest drivers installed.
- Make sure you have speakers (or headphones) connected and turned on.
- If possible, try connecting a TV to the passthrough connection on the Slingbox to see if there's audio. If not, there may be an issue with the source device.
- Go into the settings on your cable box and try to turn up or optimize the audio.
- Verify that your cable box is set to use analog audio, unless you have a Slingbox PRO-HD. The Slingbox PRO-HD also supports digital audio if you connect SPDIF cables.
If you are still having issues, check the related articles below for more help and information.
More help and resources
Confused about which browsers or computer platforms are supported by Watch on Slingbox.com and Setup on Slingbox.com? Here's a helpful guide to compatibility.
SlingPlayer 2.0 for Windows gives you a variety of audio settings. Here's how they work.
In some cases, the Master volume setting in the SlingPlayer Setup Assistant won't have any effect on actual audio output... even though you can adjust the slider control.
When you add or change an audio/video device to your Slingbox, you may not get a picture or sound. Why?
Some Slingbox models allow you to connect multiple devices. To watch from the different devices, you simply switch between sources in SlingPlayer. See the table below for more information.
Confused by all of the ports and cables on the back of your TV or Slingbox? Here's an illustrated glossary.
If you have video equipment that connects to your TV using an HDMI cable and you try to stream, you may get extremely poor or no video using Watch on Slingbox.com, SlingPlayer for Windows or SlingPlayer for Mac. Here's the reason and a way to fix it.
Are you not able to adjust the picture (brightness, contrast, or saturation) or audio settings for your Slingbox PRO-HD (using the Slingbox Setup Assistant)?
Having difficulty with your system sound in Windows? Here's a link to the Microsoft Support Site!
If you've set up your Slingbox PRO-HD for component (red, blue, green) input, you have the option of using either analog or digital audio.
How to reset your Slingbox
Certain situations may require you to restore your Slingbox to the factory settings. This article shows you how to zap your Slingbox back to its "out-of-the-box" state.