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Troubleshooting

Setup Assistant within SlingPlayer for Windows displays a blank screen

When you launch the Setup Assistant in SlingPlayer for Windows, do you see a blank screen with three arrows? This article outlines a solution.



What's going on here?

You've opened up the Setup Assistant from within the desktop SlingPlayer for Windows and it displays nothing but a blank screen and three arrows. What the heck?

It may look a little like this:


threearrows.png


How do I fix it?

Fortunately, this is an easy fix! It's likely that you have disabled or blocked Javascript within IE (or within your preferred internet broswer). If this is the case, the Setup Assistant can't display it's information properly.

You'll need to enable Javascript. Here's how:

  1. Launch Internet Explorer (if you are using another browser, refer to it's documentation for help with Javascript).

  2. Navigate to Tools > Internet Options > Security

  3. Change the security settings slider to Medium (or lower, if you wish):

    security.jpg
    (Note that if you have a custom security level set up you will need to first click Reset all zones to default level.)

  4. Quit IE and relaunch SlingPlayer. You should now be able to launch the Setup Assistant and/or log in to your Sling Account normally!




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AFFECTED PRODUCTS
SlingPlayer for Windows
AFFECTED COUNTRIES
Canada
United States
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