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Error message: "Connections to your Slingbox have been disabled"

If you're seeing the message Connections to your Slingbox have been disabled when you try to set up your Slingbox for the first time using Setup on, read on for more information and help.

This message means that the Slingbox Software (sometimes called firmware) inside your Slingbox needs to be updated before you can set up your Slingbox. Basically, the Slingbox Software that's currently running your Slingbox is very outdated ... so much so that it's preventing your Slingbox from communicating with the Internet.

Your Slingbox must be able to connect to the Internet before it can be configured.

To solve this, you can use either the Windows or the Mac OS versions of "desktop" SlingPlayer. Both of these desktop applications have newer Slingbox Software built-in ... so your Slingbox doesn't need to connect to the Internet to get the updated software that it needs.

Once you update your Slingbox with the desktop versions of SlingPlayer, you should be able to continue with Setup on You only need to make sure that the computer that you install desktop SlingPlayer on is connected to the same network as your Slingbox.

Here's what to do:

  1. Download the desktop version of SlingPlayer for your computer. (There's a link to there right for your convenience.)
  2. Install desktop SlingPlayer on your computer.
  3. Launch desktop SlingPlayer, and attempt to connect to your Slingbox. (SlingPlayer may do this automatically.)
  4. As soon as SlingPlayer tries to connect to your Slingbox, it displays a dialog box telling you that there's an update available for your Slingbox.
  5. Follow the onscreen instructions to update the software that's your Slingbox.

Once you've completed these steps, go back to Setup on to finish configuring your Slingbox.

Note: This update is "just to get you going." Even after you perform this update, your Slingbox probably needs another update to have the latest Slingbox Software. Fortunately, this second update is all automatic: when you begin configuring your Slingbox using Setup on, if a further update is needed, the software tells you that and handles the work for you.

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