Choose your Location and Language

Americas

Europe

Asia and Oceania

Error message: "Connections to your Slingbox have been disabled"

If you're seeing the message Connections to your Slingbox have been disabled when you try to set up your Slingbox for the first time using Setup on Slingbox.com, read on for more information and help.

This message means that the Slingbox Software (sometimes called firmware) inside your Slingbox needs to be updated before you can set up your Slingbox. Basically, the Slingbox Software that's currently running your Slingbox is very outdated ... so much so that it's preventing your Slingbox from communicating with the Internet.

Your Slingbox must be able to connect to the Internet before it can be configured.

To solve this, you can use either the Windows or the Mac OS versions of "desktop" SlingPlayer. Both of these desktop applications have newer Slingbox Software built-in ... so your Slingbox doesn't need to connect to the Internet to get the updated software that it needs.

Once you update your Slingbox with the desktop versions of SlingPlayer, you should be able to continue with Setup on Slingbox.com. You only need to make sure that the computer that you install desktop SlingPlayer on is connected to the same network as your Slingbox.

Here's what to do:

  1. Download the desktop version of SlingPlayer for your computer. (There's a link to there right for your convenience.)
  2. Install desktop SlingPlayer on your computer.
  3. Launch desktop SlingPlayer, and attempt to connect to your Slingbox. (SlingPlayer may do this automatically.)
  4. As soon as SlingPlayer tries to connect to your Slingbox, it displays a dialog box telling you that there's an update available for your Slingbox.
  5. Follow the onscreen instructions to update the software that's your Slingbox.

Once you've completed these steps, go back to Setup on Slingbox.com to finish configuring your Slingbox.

Note: This update is "just to get you going." Even after you perform this update, your Slingbox probably needs another update to have the latest Slingbox Software. Fortunately, this second update is all automatic: when you begin configuring your Slingbox using Setup on Slingbox.com, if a further update is needed, the software tells you that and handles the work for you.

Did this article help?
Yes
No
If it didn't help, why not?
Select all that apply.
The steps provided are too complex.
The steps provided are too general.
It's too techie! Please make it more clear.
The information or solution provided didn't work.
The info helped, but the steps were wrong.
How can we make it better?
(Please don't write support questions. We can't respond.)
 
  • All Sling services are functioning normally.
Log in with your Sling Account and get info about your Slingbox, including current Internet Viewing status and Slingbox ID information.
Log In
Loading...
All

Need Help?

Slingbox FAQ
Before you call, please check out the Slingbox FAQ.
1-877-GO-SLING
Phone support is available 7am to 7pm PST, everyday.

Login to view more help options

Slingbox Answers Forum
Ask for help or help others in our technical support forum
Sling Support Videos
Our Support Video library offers the latest tech tips and configuration help
Symbi
Download an amazing support app (Windows only, Mac coming soon!)