Choose your Location and Language



Asia and Oceania

Errors installing the SlingPlayer plug-in on Windows

If you're a Windows user and continually see "Please close Internet Explorer and continue installation" when trying to install or update the SlingPlayer plug-in, try these steps to resolve the issue.
Microsoft Internet Explorer often opens background processes (software that runs "invisibly" in addition to the main application) to perform various functions. But sometimes Internet Explorer doesn't properly end these background processes, even when Internet Explorer itself quits.

In this case, it looks like Internet Explorer has quit, but one or more background processes can still be running, which prevents the SlingPlayer plug-in from installing properly.

The workaround for this problem with Microsoft Internet Explorer is to manually end any Internet Explorer background processes that are still running.

You can do this through the Task Manager on your computer:

  1. Close all Internet Explorer windows (if you can).

  2. Open Windows Task Manager by pressing CTRL + ALT + DELETE and starting the Task Manager.

  3. Click the Processes tab, and you see a window similar to this:


  4. Locate the Internet Explorer task called iexplore.exe. (There may be more than one.) You may alternatively see a process entitled ielowutility.exe, or other similar Internet Explorer processes.

  5. Click to select it, then click End Process. Repeat for any other instances of iexplore.exe.

    Note: DO NOT do this for the process explorer.exe.

  6. Continue installation of the Watch on or Setup on plug-in.

Note: This issue can occur with the Windows XP, Windows Vista, Windows 7, and Windows 8 operating systems.

Related Information

What browsers and systems are supported by Watch on

Confused about which browsers or computer platforms are supported by Watch on and Setup on Here's a helpful guide to compatibility.

How do I install the Watch on plug-in? How do I remove it?

Need to install or remove the Watch on plug-in? Here's how.

Did this article help?
If it didn't help, why not?
Select all that apply.
The steps provided are too complex.
The steps provided are too general.
It's too techie! Please make it more clear.
The information or solution provided didn't work.
The info helped, but the steps were wrong.
How can we make it better?
(Please don't write support questions. We can't respond.)
  • All Sling services are functioning normally.
Log in with your Sling Account and get info about your Slingbox, including current Internet Viewing status and Slingbox ID information.
Log In

Need Help?

Slingbox FAQ
Before you call, please check out the Slingbox FAQ.
Phone support is available 7am to 7pm PST, everyday.

Login to view more help options

Slingbox Answers Forum
Ask for help or help others in our technical support forum
Sling Support Videos
Our Support Video library offers the latest tech tips and configuration help
Download an amazing support app (Windows only, Mac coming soon!)