Sling Media Latest KB Articles

Options for connecting your Slingbox to a router in a different room

Thu, 19 Apr 2012 00:00:00 PST

If your set-top box is in a different room than your router, you have a couple of options for connecting your Slingbox without stringing unsightly wires in your home. A Homeplug adapter uses the existing electrical wires within your home to establish a network connection. A wireless bridge receives the signal from your wireless router and sends it to your Slingbox.

How to configure the Bell 9241 PVR/DISH Solo DVR ViP 612 for use with a Slingbox

Mon, 16 Apr 2012 00:00:00 PST

Want to use your Bell 9241 PVR/DISH Solo DVR ViP 612 with a Slingbox? Here's how.

SlingPlayer for iPad Control Bar

Tue, 20 Mar 2012 00:00:00 PST

When you tap the screen on your iPad, you see the SlingPlayer control buttons that are available while SlingPlayer for iPad is connected to a Slingbox.

Controlling Your A/V Devices with SlingPlayer for iPad

Tue, 20 Mar 2012 00:00:00 PST

SlingPlayer for iPad offers remote control functions for your TV, DVR, or other devices connected to your Slingbox.

Embedded SlingPlayer FAQ

Fri, 02 Mar 2012 00:00:00 PST

Have questions about the new Embedded SlingPlayer? Click on any question below to reveal its answer.

Distorted video in full screen mode on second monitor

Fri, 02 Mar 2012 00:00:00 PST

Below is a workaround if you receive distorted video in SlingPlayer for Facebook while using full-screen mode on a second monitor.

Viewing and Controlling Your Slingbox from SlingPlayer for Android Phones

Thu, 01 Mar 2012 00:00:00 PST

To view and control your Slingbox from SlingPlayer on your Android phone, simply tap the center of the touchscreen to see the remote control overlay. The remote control overlay includes buttons for controlling your video recorder or player, changing channels, and performing most of the other functions that are available on your remote control at home.

Google TV: Video sometimes freezes

Thu, 01 Mar 2012 00:00:00 PST

When using SlingPlayer for Google TV, after using remote buttons, you may find that video freezes.

How do I revert to an older version of SlingPlayer for iPhone?

Thu, 23 Feb 2012 00:00:00 PST

If you update SlingPlayer for iPhone to the latest version (2.4.6), it won't work on an older iOS device (such as the iPhone 3G or earlier, or an iPod second-generation or earlier).

Why is Chrome asking to access "all data on your computer"?

Tue, 21 Feb 2012 00:00:00 PST

To provide the best viewing and setup experience for your Slingbox, our SlingPlayer installer has to access a specific set of code within the Chrome browser.

How to optimize Wi-Fi streaming performance in SlingPlayer

Wed, 01 Feb 2012 00:00:00 PST

Here's how to optimize Wi-Fi streaming with SlingPlayer for mobile devices.

Why does my Slingbox get warm when I use it?

Wed, 28 Dec 2011 00:00:00 PST

Why does a Slingbox get hot?

SlingPlayer for Connected Devices FAQ

Wed, 23 Nov 2011 00:00:00 PST

Here's a list of the most commonly asked questions regarding SlingPlayer for Connected Devices. SlingPlayer for Logitech Revue and Boxee Box are available now, with more devices launching soon!

Setup on Slingbox.com displays "No manufacturers available" when you try to configure your device

Mon, 21 Nov 2011 00:00:00 PST

Can't locate your device manufacturer or model? Setup on Slingbox.com appears to have registered an issue with your Slingbox and is unable to find your video source in our remote control database.

SlingPlayer for Facebook FAQ

Thu, 17 Nov 2011 06:00:00 PST

Have questions about the new SlingPlayer for Facebook? Just click the question to reveal the answer.

C Spire Streaming Issue

Fri, 11 Nov 2011 00:00:00 PST

If you are using an iPhone 4S from the C Spire mobile provider, you may be unable to stream video for more than 30 minutes.

How audio and video pass-through works on your Slingbox

Thu, 10 Nov 2011 00:00:00 PST

Our Slingbox PRO-HD, PRO, 120 and SOLO all support video and audio pass-though.

How to upload custom remote .BIN files with Setup on Slingbox.com

Mon, 31 Oct 2011 00:00:00 PST

Here are step-by-step instructions for using Setup on Slingbox.com to create a custom remote control using a .BIN file that you've created yourself, or have obtained from a trusted source.

Can I stream surround sound audio with my Slingbox PRO-HD Slingbox?

Fri, 28 Oct 2011 00:00:00 PST

The Slingbox PRO-HD supports multi-channel audio via its digital coaxial or RF connectors.

How To Enable 64-bit Mode with Safari and Firefox Browsers

Mon, 17 Oct 2011 00:00:00 PST

With Watch on Slingbox.com on the Mac, Safari and Firefox are now supported in 64-bit mode. No more switching to 32-bit mode to watch your TV!

Why can't I see Guide in the Options overlay?

Tue, 11 Oct 2011 00:00:00 PST

I want to use the Guide on my Android Tablet, but it's not working. Why?

Tap the center of the screen while connected to control SlingPlayer

Mon, 10 Oct 2011 18:00:00 PST

Tapping the center of the SlingPlayer screen while you're watching TV displays some control options. Let's take a look at what those options are!

Viewing and Controlling your Slingbox

Mon, 10 Oct 2011 00:00:00 PST

Using SlingPlayer for Android Tablets is very similar to using Watch on Slingbox.com! This page describes some of the new remote control features available.

Troubleshooting SlingPlayer for Android Tablets video quality issues

Mon, 10 Oct 2011 00:00:00 PST

Having streaming quality issues when you're away from home? Here are some strategies to try.

Using your Guide and Favorites

Mon, 10 Oct 2011 00:00:00 PST

(US and Canada only) Here is some great information on how to utilize your Guide and manage your Favorites on SlingPlayer for Android Tablets.

Troubleshooting Watch on Slingbox.com installation or usage issues

Wed, 05 Oct 2011 00:00:00 PST

If Watch on Slingbox.com hangs, crashes, or does not finish installing the browser plug-in successfully, here are some things to try:

Why does Sling Media Charge for Technical Support?

Wed, 14 Sep 2011 00:00:00 PST

Like many companies, we provide 90 days of free tech support with every product we sell. After that time, you have to pay a small fee, and that can be irritating to some. We want you to have the best possible experience with your Sling Media product, so why do we charge for support?

Why don’t you have an HDMI Slingbox?

Thu, 08 Sep 2011 00:00:00 PST

We have had a few folks ask us why we don't offer an HDMI version of the Slingbox.

Adjusting Resolutions in Watch on Slingbox.com

Tue, 06 Sep 2011 00:00:00 PST

Did you know you can adjust your screen resolution within Watch Slingbox.com to best match your internet connectivity speed?

Fixing "No video signal" problems with Setup on Slingbox.com

Tue, 06 Sep 2011 00:00:00 PST

Getting a "No video signal" error? Take a look here for some help.

Why are Sling Media products still the best solution?

Thu, 01 Sep 2011 00:00:00 PST

There are many options for streaming TV over the Internet on the ever-changing media frontier. How do you decide which option is right for you? We'll try to help you understand what the popular options are and what they offer.

How to find the Internet Plug-Ins folder in Mac OS X 10.7 (Lion)

Thu, 18 Aug 2011 00:00:00 PST

Running Mac OS X 10.7 (Lion)? If you run into any problems while using Setup on Slingbox.com or Watch on Slingbox.com, check this article out first!

Are you a Windows XP user and getting an error with Internet Explorer?

Mon, 18 Jul 2011 00:00:00 PST

If you're a Windows XP user and encounter the error: ‘Please close Internet Explorer and continue Installation’ while using Setup on Slingbox.com or Watch on Slingbox.com, try these steps to resolve your issue.

FAQ for Slingbox Subscription on Verizon Wireless

Sat, 09 Jul 2011 00:00:00 PST

Here is a list of the most commonly asked questions regarding the Slingbox Subscription for Verizon Wireless. Just click the question to reveal the answer.

Firefox crashes after upgrading to version 5

Thu, 30 Jun 2011 00:00:00 PST

If you're trying to connect to your Slingbox with Watch on Slingbox.com and/or Setup on Slingbox.com, and you're experiencing crashing after upgrading to Firefox 5, take a look here.

My custom remote code doesn't work with SlingPlayer on my mobile devices

Tue, 07 Jun 2011 00:00:00 PST

If you're using a custom remote control code to control a set top box, the remote may not be recognized properly when using it within the SlingPlayer app on your mobile device.

US/CAN: Which Power Supply Unit came with my Slingbox?

Wed, 18 May 2011 00:00:00 PST

Not sure which PSU your Slingbox should have? Here are some pictures of all of our current power supplies.

Sling Accounts and DISH Remote Access accounts: what's the difference?

Tue, 26 Apr 2011 00:00:00 PST

To use Sling Media products, you need to have a Sling Account. For DISH Network products that feature Sling technology, you need a DISH Remote Access account. Which do I need, and how do they differ?

Items that you need to begin watching your TV when using a HDS-600RS

Tue, 22 Mar 2011 00:00:00 PST

Here's everything that you need to get started watching your TV from anywhere using your HDS-600RS

Can't find SlingPlayer for Android Phones in the Google Play Store

Wed, 02 Mar 2011 00:00:00 PST

Are you looking for SlingPlayer in the Google Play Store ... but can't find it?

Remote control grayed out after updating SlingPlayer for iPhone/iPod touch or SlingPlayer for iPad

Wed, 23 Feb 2011 00:00:00 PST

Did you just update SlingPlayer for iPhone/iPod touch, or SlingPlayer for iPad? And now you find that remote controls are grayed out? Read on ... there's an easy workaround.

Working with viewing formats

Mon, 14 Feb 2011 00:00:00 PST

Videos and movies are created and shown in differing screen formats, such as wide screen, letterbox, pillarbox, and others. You can adjust SlingPlayer to display the format that suits your needs best.

I removed the Slingbox from my Sling Account but it's still listed in SlingPlayer Mobile for BlackBerry

Thu, 13 Jan 2011 00:00:00 PST

If you've updated your Slingbox directory, but still have your old directory information when logged into SlingPlayer on your BlackBerry, try these steps to resolve the issue.

Some of my channels are missing in SlingPlayer. I can view them the regular way on my TV, so what's going on?

Mon, 10 Jan 2011 00:00:00 PST

You've set up your Slingbox PRO-HD or Slingbox PRO using it's internal tuner and it's not showing you all of the channels that you normally receive. If some of your channels don't appear when using the internal tuner in your Slingbox, here are some troubleshooting steps.

What's Universal Plug and Play?

Sat, 08 Jan 2011 00:00:00 PST

I mean, it just sounds cool. What is it and what does it do for my Slingbox?

Advanced IR Blaster or Onscreen Remote Control Troubleshooting

Sat, 01 Jan 2011 00:00:00 PST

Here are some advanced troubleshooting steps to help you narrow down any issues with your IR Blaster cables or the onscreen remote control, including a cool digital camera test.

All about the lights on the front of the Slingbox

Sat, 01 Jan 2011 00:00:00 PST

The lights on the front of the Slingbox can help with troubleshooting, as well as letting you know what's going on with your Slingbox.

Connecting my video sources to my Slingbox SOLO

Sat, 01 Jan 2011 00:00:00 PST

A guide to what types of audio and video sources you can hook up to your Slingbox SOLO and how to do it.

Help setting up Internet Viewing when you have multiple routers

Sat, 01 Jan 2011 00:00:00 PST

Does your home network have more than one router? Here's a how-to for home networks with a little more complexity.

How to configure your Slingbox with custom remote control .BIN files in SlingPlayer 2.0 for Windows

Sat, 01 Jan 2011 00:00:00 PST

Step by step instructions for configuring your Slingbox to use a custom remote .BIN file that you have created with SlingPlayer 2.0 for Windows.

Internet Viewing has stopped working and I am not at home

Sat, 01 Jan 2011 00:00:00 PST

You're away from home, and you want to watch that game your recorded last week on your TiVo. You open up your computer and try to connect to your Slingbox and ... nothing. It can't connect. What to do?

SlingPlayer is telling me that I have a weak or no video signal but I have a good Internet connection.

Sat, 01 Jan 2011 00:00:00 PST

If you see a message in SlingPlayer or the Slingbox Setup Assistant that says We're not detecting any video or Weak or no video signal it's not the end of the world. Here's what to do.

Tell us about your router

Sat, 01 Jan 2011 00:00:00 PST

If you had trouble setting up your router with your Slingbox, please let us know!

The Internet viewing experience

Sat, 01 Jan 2011 00:00:00 PST

Some background about Slingbox Internet Viewing: using your Slingbox to watch your TV anywhere.

Wait until you're home before updating Slingbox Software

Sat, 01 Jan 2011 00:00:00 PST

If you're prompted to update the Slingbox Software for your Slingbox (also known as "firmware") and you're away from home, the best advice is: wait.

Remote viewing has stopped working and I am currently at home

Sat, 01 Jan 2011 00:00:00 PST

If you are home and remote viewing has stopped working, it usually isn't too difficult to get you back up and running. Here's some help!

How to connect your Slingbox to your wireless network using an Apple AirPort Express

Sat, 01 Jan 2011 00:00:00 PST

Configuring an Apple AirPort Express as a wireless bridge on your home network is easy and quick. This article provides more information.

What you can connect to your Slingbox AV

Sat, 01 Jan 2011 00:00:00 PST

This article explains all of the connections on the back of the Slingbox AV.

What you can connect to your Slingbox TUNER

Sat, 01 Jan 2011 00:00:00 PST

This article explains all of the connections on the back of the Slingbox TUNER

What you can connect to your Slingbox PRO

Sat, 01 Jan 2011 00:00:00 PST

This article explains all of the connections on the back of the Slingbox PRO.

The Slingbox TUNER can get warm when in use

Sat, 01 Jan 2011 00:00:00 PST

My Slingbox SOLO doesn't show up on the network and the Network light keeps flashing

Sat, 01 Jan 2011 00:00:00 PST

Here are step-by-step troubleshooting tips for getting your Slingbox SOLO to show up on your home network.

Do you see a line or distortion at bottom of the SlingPlayer window when you stream from your Slingbox SOLO?

Sat, 01 Jan 2011 00:00:00 PST

If you've already updated the Slingbox SOLO firmware, try this to clear up the video image.

Slingbox PRO-HD offers both analog and digital audio

Sat, 01 Jan 2011 00:00:00 PST

If you've set up your Slingbox PRO-HD for component (red, blue, green) input, you have the option of using either analog or digital audio.

SlingPlayer repeatedly asks for the Administrator password, even after resetting your Slingbox

Sat, 01 Jan 2011 00:00:00 PST

Are you having trouble accessing your Slingbox? Does it keep asking your for the Administrator password over and over again? And resetting the Slingbox and trying to reconfigure it from scratch didn't help?

SlingPlayer Software Error Codes

Sat, 01 Jan 2011 00:00:00 PST

Using Dynamic DNS services with the Slingbox

Sat, 01 Jan 2011 00:00:00 PST

If you're an advanced user interested in using Dynamic DNS services, here's an article with more details.

What does the DVR button do in SlingPlayer?

Mon, 27 Dec 2010 00:00:00 PST

SlingPlayer on your mobile device offers the same level of functionality that your remote at home does. If you're having trouble finding the right menu button for your DVR, read on for details!

Lack of audio on your computer can prevent Watch on Slingbox.com from streaming

Tue, 21 Dec 2010 00:00:00 PST

If audio isn't working on your computer, in very rare cases, it can prevent Watch on Slingbox.com from streaming.

Network speed requirements for SlingPlayer for iPad

Sun, 12 Dec 2010 00:00:00 PST

Want to get the most from SlingPlayer for iPad? Here are the requirements for network speed (sometimes called "bandwidth").

SlingPlayer for iPhone or iPad gets poor streaming, either at home or while I'm away

Fri, 10 Dec 2010 00:00:00 PST

Remember that the quality of your network connection, whether it's Wi-Fi or 3G, makes all the difference with the video quality that you see.

With SlingPlayer for iPad, at-home streaming via Wi-Fi doesn't look much better than streaming while I'm away

Fri, 10 Dec 2010 00:00:00 PST

Do you have two routers at home? It's possible that this could be confusing SlingPlayer for iPad into thinking that you're away from home when you're not.

Unable to view full-screen video with SlingPlayer for Android

Wed, 08 Dec 2010 00:00:00 PST

Are you unable to view full-screen video with SlingPlayer for Android?

Which Slingbox models work with SlingPlayer for iPad?

Wed, 24 Nov 2010 08:00:00 PST

The stunning video quality in SlingPlayer for iPad requires the horsepower of our latest Slingbox models coupled with the latest Slingbox firmware.

Why can't I find SlingPlayer in the iTunes Store?

Wed, 24 Nov 2010 08:00:00 PST

Can't seem to locate SlingPlayer in the iTunes Store or in the App Store app? Here's some help!

How to uninstall and reinstall SlingPlayer for iPhone, iPod touch, or iPad

Wed, 24 Nov 2010 00:00:00 PST

If you're having difficulty or experiencing odd behavior from SlingPlayer on your iPhone, iPod touch, or iPad, it may help to start with a fresh installation of the app - here's how!

SlingPlayer says I must update my Slingbox, but there's no option for that on Setup on Slingbox.com

Wed, 24 Nov 2010 00:00:00 PST

If you're getting a message that you must update the firmware on your Slingbox when trying to use SlingPlayer on your mobile device, but can't figure out how to do that, this article should help.

Troubleshooting SlingPlayer for iPad video issues

Tue, 23 Nov 2010 00:00:00 PST

SlingPlayer for iPad uses the latest streaming technologies to display excellent video quality. If that's not what you're seeing, here are some things to check out.

Slingbox settings can cause poor video quality with SlingPlayer on your mobile device

Mon, 22 Nov 2010 00:00:00 PST

If the video quality with SlingPlayer isn't great, the issue may be with how your Slingbox is set up for viewing over the Internet. The good news: its pretty easy to fix.

Troubleshooting Slingbox SOLO streaming and network issues

Tue, 02 Nov 2010 00:00:00 PST

Does your Slingbox SOLO have difficulty maintaining a stream for more than a few minutes, or does it display a flashing or "no network" light? Here are some troubleshooting steps you can take to try to resolve the issue.

SlingPlayer for iPhone/iPod touch, SlingPlayer for iPad now offer TV-out feature

Thu, 21 Oct 2010 00:00:00 PST

If you are using the latest update to SlingPlayer for iPhone/iPod touch, or SlingPlayer for iPad, there's a cool new way to get video out from your mobile device to an attached TV or monitor.

The backlight on your BlackBerry may turn off while you're streaming from your Slingbox

Fri, 24 Sep 2010 00:00:00 PST

In some cases, the backlight on your BlackBerry may turn off while you're using SlingPlayer Mobile for BlackBerry. Here's what to do.

Video moves slowly while using the trackball

Fri, 24 Sep 2010 00:00:00 PST

When you use the trackball, sometimes the video on your BlackBerry device slows considerably, or even appears like "stop action" video.

Video seems vertically stretched, with thick black bars

Fri, 24 Sep 2010 00:00:00 PST

If the video you're seeing with SlingPlayer Mobile for BlackBerry appears "stretched," with black bars alongside, you need to choose Letterbox mode.

Watching HD-only content with your Slingbox SOLO, PRO, or PRO-HD

Thu, 23 Sep 2010 00:00:00 PST

You can watch your HD-only content anywhere with a Slingbox SOLO, or a Slingbox PRO with the Sling Media HD Connect product. Just be aware that SOLO and PRO models stream via a high-quality standard-definition stream, not in a high-definition stream. The Slingbox PRO-HD can stream in high-definition on your home network and in high-quality over the Internet.

What kinds of audio and video connections can be used with the Slingbox PRO-HD?

Thu, 23 Sep 2010 00:00:00 PST

The Slingbox PRO-HD comes with a variety of ports, allowing you to connect different kinds of audio/video equipment.

Normal window style unavailable when using SlingPlayer for Mac

Wed, 11 Aug 2010 00:00:00 PST

Having difficulty with the window size in SlingPlayer for Mac desktop application on your new Core i5 or i7 MacBook Pro running Snow Leopard? This article should help you to resolve the issue.

Setup Assistant within SlingPlayer for Windows displays a blank screen

Wed, 28 Jul 2010 00:00:00 PST

When you launch the Setup Assistant in SlingPlayer for Windows, do you see a blank screen with three arrows? This article outlines a solution.

Troubleshooting choppy video in Watch on Slingbox.com

Fri, 23 Jul 2010 00:00:00 PST

If you're using Watch on Slingbox.com and are having performance issues with video or audio playback, here are some things to take a look at.

Can't seem to find the volume control within SlingPlayer for Windows Mobile?

Thu, 01 Jul 2010 00:00:00 PST

In certain devices, the volume keys will work only when the taskbar is present.

Installing SlingPlayer Mobile for Symbian

Tue, 29 Jun 2010 00:00:00 PST

Step-by-step instructions for installing SlingPlayer Mobile for Symbian on your Nokia N73.

How to uninstall SlingPlayer 2.0 for Windows

Mon, 28 Jun 2010 00:00:00 PST

In certain cases, you may need to uninstall SlingPlayer to help with troubleshooting. Here's how.

Using SlingPlayer for iPhone on your iPad

Mon, 28 Jun 2010 00:00:00 PST

Here's some info about using SlingPlayer for iPhone/iPod touch on your iPad.

Audio or video may stutter when switching between different inputs on SlingPlayer

Thu, 24 Jun 2010 00:00:00 PST

The audio or video video stream may stutter while switching between different inputs on your Slingbox.

Can I use SlingPlayer for iPhone or iPod touch on the iPad?

Thu, 24 Jun 2010 00:00:00 PST

SlingPlayer for iPhone and iPod touch can work on the iPad in a special compatibility mode, just like other non-iPad optimized apps. But for the best experience, iPad owners will get the best experience using SlingPlayer for iPad.

Slingbox audio issues: Basic troubleshooting

Thu, 24 Jun 2010 00:00:00 PST

No audio coming from your Slingbox stream? Here are some basic troubleshooting steps to take.

Bought SlingPlayer from the Google Play Store? Want to extend your registration to another device?

Tue, 22 Jun 2010 00:00:00 PST

Here's how to extend your registration for SlingPlayer products purchased from the Google Play Store (formerly Android Market) to other Android devices.

Bought SlingPlayer from the iTunes Store? Want to extend your registration to another device?

Tue, 22 Jun 2010 00:00:00 PST

Here is how to extend your registration for SlingPlayer products purchased from the Apple iTunes Store to other supported devices.

Bought SlingPlayer for your mobile device from the Sling Media Store? Want to transfer your registration?

Tue, 22 Jun 2010 00:00:00 PST

Here is how to transfer the registration for SlingPlayer products purchased from the Sling Media Store.

Bought SlingPlayer from the Windows Marketplace for Mobile? Want to transfer your registration?

Tue, 22 Jun 2010 00:00:00 PST

Here is how to transfer your registration for SlingPlayer products purchased from the Windows Marketplace for Mobile.

About the Enhancement Request Forum in the Slingbox Answers Forum

Mon, 10 May 2010 00:00:00 PST

If you have a great idea for the next Slingbox product, you can use the Enhancement Request forum within the Slingbox Answers Forum to let us know.

The Slingbox Answers Forum has replaced Slingcommunity.com

Tue, 20 Apr 2010 00:00:00 PST

The Slingbox Answers Forum is a new technical support discussion forum created for Slingbox customers. It is replacing Slingcommunity.com as the place on the web to go to ask for help with your Slingbox. With this change, we'll be able to offer you a better one-stop shop for the info you need.

I lost my SlingPlayer key number. What do I do?

Fri, 26 Mar 2010 00:00:00 PST

You can retrieve your product registration key for most versions of SlingPlayer.

How to create a Sling Account and Slingbox password for guests

Fri, 26 Feb 2010 00:00:00 PST

Would you like to create an additional Sling Account and Slingbox password for your family members and/or friends? This article shows you how!

What's New in the SlingPlayer for iPhone Software Update of February, 2010

Sun, 14 Feb 2010 21:00:00 PST

The SlingPlayer for iPhone Software Update that was released in February, 2010, enabling streaming from your Slingbox to your iPhone over 3G!

Slingbox PRO-HD system requirements for HD and SD streaming

Mon, 01 Feb 2010 00:00:00 PST

The Slingbox PRO-HD requires certain minimums of computer performance, as well as network capacity, for best HD and SD streaming. Here are the specifics.

Connecting to your network

Thu, 28 Jan 2010 00:00:00 PST

Here are some helpful tips and tricks for hooking up your Slingbox to your home network.

Slingbox Software upgrade gives "Invalid Firmware" error

Thu, 28 Jan 2010 00:00:00 PST

In some cases, when trying to upgrade Slingbox Software, you get the error, Invalid Firmware. You may also notice that the browse-to path shows C:\fakepath\SlingboxCurrent.bin.

SlingPlayer asks about a "Sling Account" and/or your Slingbox isn't in the Directory

Mon, 25 Jan 2010 00:00:00 PST

Don't see your Slingbox in the Directory? It's probably because it's not in your Sling Account.

Want a better picture or sound? Here's how to optimize streaming on your Windows Mobile device.

Mon, 25 Jan 2010 00:00:00 PST

Making some minor adjustments can help you get the very best video and audio.

How can I tell which version of Windows Mobile my phone is running?

Fri, 22 Jan 2010 00:00:00 PST

It's easy to tell which version of Windows Mobile your phone has installed.

A Detailed Introduction To SlingProjector

Fri, 01 Jan 2010 00:00:00 PST

Check out this video to learn about how to get the most out of SlingProjector.

A non-technical explanation of DHCP

Fri, 01 Jan 2010 00:00:00 PST

This article explains DHCP (Dynamic Host Configuration Protocol) in simple language.

A slow Internet connection at home can affect picture quality when using Internet Viewing

Fri, 01 Jan 2010 00:00:00 PST

You need high-speed Internet (broadband) service at home in order to get quality video when viewing over the Internet. Upload speed is especially important.

After 2.0 update SlingPlayer won't control Slingbox

Fri, 01 Jan 2010 00:00:00 PST

Having trouble controlling your Slingbox since updating to SlingPlayer 2.0 for Windows on your desktop computer?

Cable and Connector Glossary

Fri, 01 Jan 2010 00:00:00 PST

Confused by all of the ports and cables on the back of your TV, Slingbox, or SlingCatcher? Here's an illustrated glossary.

Can I use an IR Extender to extend the range of the remote control for a SlingCatcher? Can I use one with a Slingbox?

Fri, 01 Jan 2010 00:00:00 PST

IR Extenders are used to extend the range of handheld remote controls. This article explains which Sling Media hardware can be used with them.

Changing Aspect Ratio (Video Zoom)

Fri, 01 Jan 2010 00:00:00 PST

Broadcast video can be shown in differing screen formats, among them: standard television aspect ratio (4:3), Letterbox, Pillarbox, Windowbox, and Anamorphic. SlingPlayer can be adjusted to handle these various formats.

Check for new virtual remotes after updating your SlingPlayer software

Fri, 01 Jan 2010 00:00:00 PST

After updating your software to the latest version, it's always good to reselect your virtual remote control for your A/V equipment, just to make sure you are using the latest and the greatest. Here's how!

Configuring a Logitech Harmony remote for SlingCatcher

Fri, 01 Jan 2010 00:00:00 PST

Got a Logitech Harmony remote control? Here's how you can set it up to work with your SlingCatcher.

File Playback and Conversion FAQ For SlingCatcher

Fri, 01 Jan 2010 00:00:00 PST

This article explains what files and formats are playable by SlingCatcher’s "My Media" application. It also provides guidelines on how to create or convert files that will play on SlingCatcher.

I don't see the Program Guide. I only see Favorites with logos for European channels. What's going on?

Fri, 01 Jan 2010 00:00:00 PST

SlingPlayer 2.0 for Windows and Watch on Slingbox.com have a built-in Program Guide. The guide only appears if the Slingbox is located in the United States or Canada.

I used to be able to control my TV with SlingPlayer or Watch on Slingbox.com. Now it doesn't work. What's wrong?

Fri, 01 Jan 2010 00:00:00 PST

Here are some things to check if this happens to you!

I'm getting a "SlingCatcher is unable to connect to your home network" error

Fri, 01 Jan 2010 00:00:00 PST

Having problems connecting to your home network when you're setting up your SlingCatcher?

Internet Viewing not working after updating to SlingPlayer 2.0

Fri, 01 Jan 2010 00:00:00 PST

If you configured your router manually for Internet Viewing on your Slingbox, you may have trouble connecting after updating to SlingPlayer 2.0 for Windows.

My SlingPlayer for Mac window disappeared. How do I get it back?

Fri, 01 Jan 2010 00:00:00 PST

Did your SlingPlayer for Mac window disappear?

My SlingPlayer Guide is off by a few hours

Fri, 01 Jan 2010 00:00:00 PST

My SlingPlayer Guide is off by a few hours. What's up?

Nothing happens when I try to set up my new Slingbox using SlingPlayer for Mac

Fri, 01 Jan 2010 00:00:00 PST

When you connect to your Slingbox for the first time, the SlingPlayer needs to run the Slingbox Setup Assistant to configure your Slingbox and your home network. If that's not happening for you, take a look here.

Optimizing the video stream automatically with a specific resolution

Fri, 01 Jan 2010 00:00:00 PST

SlingStream optimizes video as it is sent and received over the Internet. SlingStream optimization generally provides the best possible video experience for most Slingers. But you can also have the best of both worlds: you can optimize the video stream automatically, but also specify a particular screen resolution.

Resolutions in SlingPlayer 2.0 for Windows

Fri, 01 Jan 2010 00:00:00 PST

SlingPlayer 2.0 for Windows can display images in four resolutions (VGA, HVGA, QVGA, and "Tiny"). Just below the TV image, an icon displays resolution you're currently watching. This article explains the differences between these resolutions.

Set Up Video: Configuring your SlingCatcher

Fri, 01 Jan 2010 00:00:00 PST

Learn how to configure your new SlingCatcher in this second part of the SlingCatcher Setup video.

Set Up Video: SlingCatcher Hook Up

Fri, 01 Jan 2010 00:00:00 PST

The first part of the SlingCatcher Setup video where we see what comes in the box with the SlingCatcher and hook it up to our TV.

Since installing Mac OS X 10.5 Leopard, SlingPlayer for Mac Help says I don't have Internet access!

Fri, 01 Jan 2010 00:00:00 PST

The Help provided with SlingPlayer for Mac 1.0.4 doesn't work with Mac OS X 10.5 Leopard.

SlingCatcher: Basic Troubleshooting

Fri, 01 Jan 2010 00:00:00 PST

Here are some of the most common symptoms and solutions for SlingCatcher troubles.

SlingPlayer may not be able to connect to a local Slingbox via Wi-Fi

Fri, 01 Jan 2010 00:00:00 PST

If you're having trouble connecting to a Slingbox at home within your network, this procedure might help.

Solving problems with Internet Viewing when using SlingCatcher or SlingPlayer

Fri, 01 Jan 2010 00:00:00 PST

If you can connect to your Slingbox with SlingPlayer for Windows or Mac OS, but not with SlingPlayer on your mobile devices or SlingCatcher, here's something to try.

Some help fixing problems when your SlingCatcher screen is black

Fri, 01 Jan 2010 00:00:00 PST

Usually this is because your SlingCatcher is set to a resolution that your TV doesn't support. Here's some help.

Troubleshooting video quality problems while streaming HD content in SlingPlayer 2.0

Fri, 01 Jan 2010 00:00:00 PST

If you're streaming high-definition (HD) content in SlingPlayer 2.0 for Windows, and the quality of the video isn't what you'd like, here are a few things you can check.

What is the difference between a public and private IP address?

Fri, 01 Jan 2010 00:00:00 PST

Public and private IP (Internet Protocol) addresses ... sometimes called "external" and "internal" IP addresses ... both exist for the same reason: to provide unique identification to every device on a network.

What's a router?

Fri, 01 Jan 2010 00:00:00 PST

It's a question you shouldn't feel embarrassed to ask! Many folks with home networks aren't sure, either.

What's an ethernet bridge?

Fri, 01 Jan 2010 00:00:00 PST

Curious what an ethernet (or network) bridge is?

What's my Sling Account for?

Fri, 01 Jan 2010 00:00:00 PST

Sling Accounts are an easy way to have your Slingbox info travel with you.

When I connect my set-top box to my TV with HDMI connections, I can't stream video at all using any version of SlingPlayer. Why?

Fri, 01 Jan 2010 00:00:00 PST

If you have video equipment that connects to your TV using an HDMI cable and then try to stream, you may get extremely poor or no video using Watch on Slingbox.com, SlingPlayer for Windows or SlingPlayer for Mac. Here's the reason and a way to fix it.

When I watch using Watch on Slingbox.com or SlingPlayer, the colors are all wrong. Sometimes, the picture is mostly green. What should I do?

Fri, 01 Jan 2010 00:00:00 PST

Here's what you need to do to fix this. It's very simple.

Why can't I adjust picture/audio settings with my Slingbox PRO-HD?

Fri, 01 Jan 2010 00:00:00 PST

Are you not able to adjust the picture (brightness, contrast, or saturation) or audio settings for your Slingbox PRO-HD (using the Slingbox Setup Assistant)?

Your Slingbox works fine until you turn on your TV. Then suddenly, there's no video in SlingPlayer.

Fri, 01 Jan 2010 00:00:00 PST

You've got your Slingbox hooked up to your set-top box and everything else is connected. All is well until you turn on your TV and SlingPlayer then stops showing video for no apparent reason.

How to add your Slingbox to the Slingbox Directory in SlingPlayer Mobile for Palm

Fri, 01 Jan 2010 00:00:00 PST

Step-by-step instructions for adding your Slingbox to the Slingbox Directory on SlingPlayer Mobile for Palm.

Using SlingPlayer Behind a Company Firewall

Fri, 01 Jan 2010 00:00:00 PST

If your computer is running SlingPlayer behind a company firewall, the firewall may prevent you from watching your favorite shows. Here are some solutions.

Using "bridges" when your Slingbox and your router are in different rooms

Fri, 01 Jan 2010 00:00:00 PST

You can use a Homeplug adapter or a wireless bridge to span the gap between your Slingbox and your router.

Did you get an "Ordinal 248" error when installing SlingCatcher Desktop software?

Fri, 01 Jan 2010 00:00:00 PST

If you got an "Ordinal 248" error when installing SlingCatcher Desktop software, here's what you can do to fix things.

Can I stream HD from my Slingbox PRO-HD to my SlingCatcher?

Fri, 01 Jan 2010 00:00:00 PST

Yes, you can stream higher definition video from your PRO-HD to a SlingCatcher. While it's not true HD, it's higher quality than standard definition.

Did you get an "Unable to display dialog" error when installing SlingCatcher Desktop software?

Fri, 01 Jan 2010 00:00:00 PST

If you got an "Unable to display dialog" error when installing SlingCatcher Desktop software, here's what you can do to fix things.

How do I manually change the Slingbox video resolution in the SlingCatcher interface?

Fri, 01 Jan 2010 00:00:00 PST

Instructions for manually adjusting the resolution of video streaming from your Slingbox to your SlingCatcher.

How do I install software updates for the SlingCatcher?

Fri, 01 Jan 2010 00:00:00 PST

When I use SlingCatcher, there’s a message on my TV screen that says that there is new software available. What is this and how do I install it?

Disconnecting a USB storage device from SlingCatcher

Fri, 01 Jan 2010 00:00:00 PST

You don't need to "eject" a USB storage device before disconnecting it from SlingCatcher.

Here are all of the commands for SlingCatcher's remote control

Fri, 01 Jan 2010 00:00:00 PST

SlingCatcher's remote control has a number of "hidden" commands. Here are all of them and how to use them.

How do I disconnect a Slingbox using SlingCatcher?

Fri, 01 Jan 2010 00:00:00 PST

There are two ways to disconnect from the Slingbox you are watching with the SlingCatcher SlingPlayer software.

After updating SlingCatcher Desktop, SlingProjector Performance and Options settings are improperly set

Fri, 01 Jan 2010 00:00:00 PST

I just updated SlingCatcher Desktop, and now the Performance and Options settings within SlingProjector are wrong. What can I do?

All my 16:9 content from DVB-T channels show up as 4:3 on my TV when watched through the SlingCatcher

Fri, 01 Jan 2010 00:00:00 PST

The SlingCatcher can get the aspect ratio wrong when watching some content coming from the built-in DVB-T tuner in the Slingbox PRO sold in Europe. Here are some fixes.

How to connect SlingCatcher to a NAS device or shared PC/Mac folder

Fri, 01 Jan 2010 00:00:00 PST

Want to connect a Network Attached Storage (NAS) device or a PC/Mac shared folder to your SlingCatcher? Here's how.

I have a file that won't play on SlingCatcher with My Media software. What can I do?

Fri, 01 Jan 2010 00:00:00 PST

Here are some suggestions for dealing with files that won't play using SlingCatcher's My Media software.

How SlingSync encodes files (for advanced users)

Fri, 01 Jan 2010 00:00:00 PST

If you want to know what goes on "under the hood" when SlingSync encodes files, here you go. If this is all gibberish to you, that's okay ... this is for advanced users.

Will the SlingCatcher remote control act as a universal remote?

Fri, 01 Jan 2010 00:00:00 PST

This article explains how to program SlingCatcher's remote so that it can control your other devices.

Troubleshooting problems with USB drives connected to SlingCatcher

Fri, 01 Jan 2010 00:00:00 PST

Here are some helpful tips on how to get a difficult USB drive to work as an external drive on your SlingCatcher.

Is your PC powerful enough for SlingProjector?

Fri, 01 Jan 2010 00:00:00 PST

The first thing to check: whether your computer has what SlingProjector needs.

My computer freezes when I use SlingProjector

Fri, 01 Jan 2010 00:00:00 PST

If SlingProjector causes your computer to become unresponsive, look here for some help.

I added a Slingbox to my SlingAccount, but I don't see it in SlingCatcher

Fri, 01 Jan 2010 00:00:00 PST

if you set up a new Slingbox and added it to your Sling Account, it will not automatically show up in the Slingbox listing in SlingCatcher. Here is some more info on how to fix the problem.

My Media files don't seem to have any audio

Fri, 01 Jan 2010 00:00:00 PST

Here are some reasons why you may not hear what your files are playing.

SlingCatcher's remote is incorrect in SlingPlayer. Is there anything I can do?

Fri, 01 Jan 2010 00:00:00 PST

You've connected your SlingCatcher to your Slingbox and gone though the Setup Assistant. After all that, the wrong remote appears in SlingPlayer. Why does this happen?

My SlingCatcher won't stream at speeds above 200-300 Kbps. It's also slow to respond to remote control commands. What can I do about this?

Fri, 01 Jan 2010 00:00:00 PST

Unless you've updated the SlingCatcher Software ("firmware"), some network software may interfere with the SlingCatcher's ability to stream video at high speed. We've seen this problem when a computer on your home network has "Network Magic" or "Linksys EasyLink Advisor" (LELA) software installed.

Programming the Sling Media remote control colored buttons

Fri, 01 Jan 2010 00:00:00 PST

Here are nstructions for how to use and program the colored buttons on your SlingCatcher remote control.

Setting up your SlingCatcher using a static IP address

Fri, 01 Jan 2010 00:00:00 PST

When you set up SlingCatcher for the first time, you must use DHCP. After your SlingCatcher is set up, you can change its settings to use a static IP address. Here's how to do this.

Resetting your SlingCatcher

Fri, 01 Jan 2010 00:00:00 PST

If other troubleshooting methods don't work, you may need to reset your SlingCatcher. Here's how.

Slingbox firmware must be up-to-date to work with SlingCatcher

Fri, 01 Jan 2010 00:00:00 PST

For best results with your SlingCatcher, keep your Slingbox firmware up-to-date. Here's why.

SlingCatcher error codes

Fri, 01 Jan 2010 00:00:00 PST

Are you getting an error when using SlingCatcher?

SlingCatcher Desktop installation error: "A problem occurred during hardware installation..."

Fri, 01 Jan 2010 00:00:00 PST

I tried to install SlingCatcher Desktop, and I got the error, "A problem occurred during hardware installation...." What do I do?

SlingCatcher is taking FOREVER to scan my USB hard drive

Fri, 01 Jan 2010 00:00:00 PST

Here are some reasons why this may be happening and how to work around the problem in the future.

SlingCatcher freezes after streaming video from a Slingbox for a long time

Fri, 01 Jan 2010 00:00:00 PST

We are aware of an issue with the SlingCatcher freezing after streaming video for a long time. Here are some details.

SlingCatcher Remote Explained

Fri, 01 Jan 2010 00:00:00 PST

Here is a tour of the SlingCatcher remote control.

SlingCatcher: Video quality from my Slingbox is poor or audio/video sync is off

Fri, 01 Jan 2010 00:00:00 PST

This article explains what may cause poor video quality or problems with the audio and video not syncing correctly.

Having performance problems with SlingProjector?

Fri, 01 Jan 2010 00:00:00 PST

SlingProjector performance not up to par? Here's some help.

SlingProjector background application doesn't shut down with Windows Vista

Fri, 01 Jan 2010 00:00:00 PST

I'm using SlingProjector with Windows Vista, and the background application won't shut down after I exit SlingProjector. What do I do?

SlingProjector projection region is always 640x480

Fri, 01 Jan 2010 00:00:00 PST

When I use SlingProjector, the projection region is always 640x480. What do I do?

SlingProjector can lose the video selection window

Fri, 01 Jan 2010 00:00:00 PST

Using SlingProjector to project video from a web browser other than Windows Internet Explorer 7 can cause the SlingProjector selection window to disappear when the video is finished playing.

What do I do if the SlingCatcher firmware update fails?

Fri, 01 Jan 2010 00:00:00 PST

Having problems updating SlingCatcher firmware? Here are some steps to take.

What’s going on when I change video zoom modes?

Fri, 01 Jan 2010 00:00:00 PST

Here is what the video zoom modes mean in SlingCatcher.

What do the lights on the front of the SlingCatcher mean?

Fri, 01 Jan 2010 00:00:00 PST

Here's what the lights on the front of your SlingCatcher are telling you.

Uninstalling SlingProjector using the "SlingCatcher Desktop" entry

Fri, 01 Jan 2010 00:00:00 PST

If you want to uninstall SlingProjector, you should look in the Windows Add or Remove Programs control panel. There, you'll see an entry for "SlingCatcher Desktop."

Streaming in SlingPlayer slows and doesn't recover

Fri, 01 Jan 2010 00:00:00 PST

Has your streaming rate in SlingPlayer slowed down for no apparent reason? This is a rare problem, but we're looking into it.

The TV picture in SlingPlayer is split up. What should I do?

Fri, 01 Jan 2010 00:00:00 PST

Does your TV picture look like is split into pieces in SlingPlayer? Here's how to fix it.

Set-top box gets "stuck" on an unsubscribed channel

Fri, 01 Jan 2010 00:00:00 PST

If you're using a device (such as a TiVo) to control a set-top box, like a DISH box, sometimes the set-top box gets "stuck" on a channel that you don't subscribe to. Here's an arrangement you can use to get un-stuck when you're away from home.

What you can connect to your Slingbox "Classic"

Fri, 01 Jan 2010 00:00:00 PST

This article explains all of the connections on the back of the Slingbox "Classic"

What you can connect to your Slingbox SOLO

Fri, 01 Jan 2010 00:00:00 PST

Confused about what you can connect to your Slingbox SOLO? Here's the information you need.

What do those numbers and letters mean on my high-definition television? 720p, 1080i? Huh?

Fri, 01 Jan 2010 00:00:00 PST

This article explains what terms such as "1080i" mean.

Setting up an HD TiVo to work with a Slingbox Classic

Fri, 01 Jan 2010 00:00:00 PST

If you'd like to watch your HD TiVo via your Slingbox Classic, don't fret! This article shows you how to set everything up properly.

My SlingPlayer keeps showing error 0x9234006D. What's going on?

Fri, 01 Jan 2010 00:00:00 PST

"Unable to connect to the Slingbox Finder. Please check your Internet connection and firewall settings."

Problems with installing SlingPlayer 2.0 on Acer computers with Vista

Fri, 01 Jan 2010 00:00:00 PST

I'm trying to install SlingPlayer 2.0 for Windows on my Acer computer with Vista, but I'm having problems. What can I do?

Locking PC can sometimes put SlingPlayer in "Optimization" mode and prevent streaming

Fri, 01 Jan 2010 00:00:00 PST

On rare occasions with some computers, locking the PC can put SlingPlayer into "Optimization" mode and prevent streaming.

Switching between Slingbox ID and IP address in SlingPlayer 2.0.2 for Windows

Fri, 01 Jan 2010 00:00:00 PST

When your computer locates and connects to your Slingbox, it can use two different methods - the Slingbox ID or your router's WAN IP address. If you know what you're doing, you can switch these methods. However, the way to switch has changed starting with SlingPlayer 2.0.2 for Windows. This is an advanced topic.

Using the SlingPlayer with a VPN Connection on your Windows computer

Fri, 01 Jan 2010 00:00:00 PST

This article includes some tips on how to best set up your Windows computer for the ideal Slingbox experience while VPN is enabled.

SlingPlayer for Mac OS X Frequently Asked Questions

Fri, 01 Jan 2010 00:00:00 PST

Got some frequently-asked questions about SlingPlayer for Mac OS X? We've got the frequently-given answers.

Selecting Digital (Clear QAM) results in fewer channels in SlingPlayer Guide

Fri, 01 Jan 2010 00:00:00 PST

If you've configured your Slingbox PRO-HD to use Digital (Clear QAM), you'll likely see fewer channels available in the SlingPlayer Guide.

The Task Bar may disappear in Full Screen mode

Fri, 01 Jan 2010 00:00:00 PST

The Task Bar may disappear in Full Screen mode in SlingPlayer for Windows.

Two methods to set up a Slingbox with an Apple AirPort Express and connect it to your wireless network

Fri, 01 Jan 2010 00:00:00 PST

The Apple AirPort Express can work with a Slingbox, but it needs some help. This article shows you two methods to set it up.

All about your Sling Account

Mon, 28 Dec 2009 00:00:00 PST

Here's the basic information about what your Sling Account can do for you.

Yes, you can change the password for your Sling Account

Mon, 28 Dec 2009 00:00:00 PST

Changing your Sling Account password is simple. There are just a few simple steps.

Connecting a video source to your Slingbox SOLO

Tue, 22 Dec 2009 00:00:00 PST

Here's a guide to what types of audio and video sources you can hook up to your Slingbox SOLO... and how to do it.

Want to change some information in your Sling Account? Here's all you need to do.

Tue, 22 Dec 2009 00:00:00 PST

Yes, you can change your contact information, your email address and your marketing preferences in just a few quick steps.

How do I use my Apple TV™ with my Slingbox? How do I connect it?

Mon, 21 Dec 2009 00:00:00 PST

Own an Apple TV (first generation)? Do you want to use it with your Slingbox? Here's how!

Are you having trouble updating your Slingbox Software (firmware)?

Wed, 02 Dec 2009 00:00:00 PST

Are you having difficulty updating your Slingbox Software (firmware)?

A non-technical explanation of Port Forwarding or Port Mapping

Tue, 01 Dec 2009 00:00:00 PST

This article explains Port Forwarding or Port Mapping in simple language.

SlingPlayer 2.0 tells me there is a Slingbox Software Update available every time I connect to my Slingbox

Mon, 30 Nov 2009 00:00:00 PST

If every time you connect to your Slingbox in SlingPlayer 2.0 for Windows you are prompted to download an update, you may have an incomplete download stuck in the SlingPlayer download queue.

Help with Slingbox Communication Status alerts

Mon, 16 Nov 2009 00:00:00 PST

The Communication Status alerts at support.slingbox.com can indicate that your Slingbox is having difficulty connecting to the Internet.

On the Slingbox Info page, what are Activation Date and Date Last Accessed?

Mon, 16 Nov 2009 00:00:00 PST

The Slingbox Info Activation Date and Date Last Accessed fields reveal two important milestones about your Slingbox.

What does "Set Up Complete" mean?

Mon, 16 Nov 2009 00:00:00 PST

The front page of the Slingbox Support site lists useful data about your Slingbox. (Log in to your Sling Account if you don't see it.) The Set Up Complete item indicates whether or not you have successfully completed setting up your Slingbox.

What is a port?

Mon, 16 Nov 2009 00:00:00 PST

A port is a way that your router can direct Internet traffic to a particular device within your home network.

Using a static (fixed) IP address with your Slingbox (SlingPlayer 2.0 for Windows)

Tue, 10 Nov 2009 00:00:00 PST

Normally your router uses DHCP to assign an IP address to your Slingbox. But if you'd like to use SlingPlayer 2.0 for Windows to give your Slingbox a specific IP address, you can do that too.

Using a static (fixed) IP address with your Slingbox (SlingPlayer for Mac OS)

Tue, 10 Nov 2009 00:00:00 PST

Normally your router uses DHCP to assign an IP address to your Slingbox. But if you'd like to use SlingPlayer for Mac OS to give your Slingbox a specific IP address, you can do that too.

Using a static (fixed) IP address with your Slingbox (Watch on Slingbox.com)

Tue, 10 Nov 2009 00:00:00 PST

Normally your router uses DHCP to assign an IP address to your Slingbox. But if you'd like to use Watch on Slingbox.com to give your Slingbox a specific IP address, you can do that too.

How to configure your Slingbox with custom remote control BIN files in SlingPlayer 1.0 for Mac OS

Mon, 09 Nov 2009 00:00:00 PST

Step by step instructions for configuring your Slingbox to use a custom remote BIN file that you have created with SlingPlayer 1.0 for Mac OS.

Is the button for the remote control not working with SlingPlayer for iPhone/iPod touch?

Tue, 03 Nov 2009 00:00:00 PST

Here's what's probably going on.

Are you having problems using the onscreen remote control after a Slingbox Software update?

Mon, 02 Nov 2009 00:00:00 PST

Your Slingbox was working just fine. Then you updated its Slingbox Software. Now it can't control your video source because the onscreen remote control has stopped working.

Changing Slingbox name or passwords with SlingPlayer (Mac OS)

Wed, 28 Oct 2009 00:00:00 PST

With SlingPlayer for Mac OS, it's easy to change the name or password for your Slingbox. Here's how.

Some Internet security and personal firewall software may interfere with your Slingbox setup or SlingPlayer

Tue, 27 Oct 2009 00:00:00 PST

When setting up your Slingbox via Slingbox.com, your computer may have difficulty locating your Slingbox due to the potential impact of 3rd-party Internet security, firewall software, or browser plug-ins.

Are you seeing poor video quality from HD A/V sources on the Slingbox PRO? Here's what to do.

Tue, 20 Oct 2009 00:00:00 PST

If you're connecting your Slingbox PRO to an HD A/V source, be sure the Slingbox PRO Software is up to date.

When I change channels on my Slingbox, they also change at home

Mon, 12 Oct 2009 00:00:00 PST

When I'm watching my TV with my Slingbox, and I change channels, they also change at home. Why does that happen? Is there a solution?

Help finding your video source in the Slingbox Setup Assistant

Fri, 09 Oct 2009 00:00:00 PST

Can't find the video source you have hooked up to your Slingbox in the Slingbox Setup Assistant? Here's some help.

System requirements for setting up your Slingbox and watching TV on the Web (Mac OS)

Thu, 08 Oct 2009 00:00:00 PST

You can easily use modern Mac systems to use Watch on Slingbox.com with your Slingbox PRO-HD, Slingbox SOLO, and Slingbox PRO.

A guide to basic SlingLink and SlingLink TURBO troubleshooting

Thu, 01 Oct 2009 00:00:00 PST

Are you having problems getting your Slingbox online? Do you think that the issue might be with your SlingLinks or SlingLink TURBO units? Here are some basic troubleshooting steps.

A non-technical explanation of resolution

Thu, 01 Oct 2009 00:00:00 PST

This article explains what resolution is using non-technical terms.

I have Windows 2000, what version of SlingPlayer should I use?

Thu, 01 Oct 2009 00:00:00 PST

SlingPlayer for Windows 2.0 does not support Windows 2000. You need to use the previous version, which is SlingPlayer 1.5.

More SlingLink and SlingLink TURBO troubleshooting

Thu, 01 Oct 2009 00:00:00 PST

This article discusses some of the more common reasons why the SlingLink and SlingLink TURBO units may not work in some homes.

Legacy SlingPlayer says "Invalid Slingbox ID" when I try to update the firmware on my Slingbox Classic

Thu, 01 Oct 2009 00:00:00 PST

If the firmware on your original ("Classic") Slingbox is very old, attempts to update it may produce an Invalid Slingbox ID error. This error means that the firmware on your Slingbox Classic is too old to be updated by SlingPlayer 2.0 for Windows. The remedy is to:

My Freeview TV or box says I need to retune my channels. What do I do? (UK only)

Wed, 30 Sep 2009 00:00:00 PST

If your Freeview TV or set-top box says that you need to retune your channels, it's easy to do. Here's how.

How to use the Slingbox Network Setup Assistant to help configure your router

Thu, 24 Sep 2009 00:00:00 PST

Having trouble with the Internet Viewing setup? If so, this setup assistant can help you manually configure your router to allow you to start watching your TV anywhere.

Slingbox AV Setup Tutorial

Wed, 23 Sep 2009 00:00:00 PST

How do I set up this Slingbox AV, anyway? Here's a brief video tutorial!

Sling Media Complimentary Support Offerings

Tue, 01 Sep 2009 00:00:00 PST

Complimentary support for the Slingbox and SlingCatcher hardware provides telephone support for basic setup, installation, assembly, and connectivity. See the user guide included with your Slingbox or SlingCatcher for more information.

Sling Media Paid Support Offerings

Tue, 01 Sep 2009 00:00:00 PST

If you are outside your free support period for your Sling Media product and would like to get some help from our support team, we have a few paid options available.

What's in the Slingbox PRO-HD box?

Tue, 01 Sep 2009 00:00:00 PST

Here is a list of everything that is included with your Slingbox PRO-HD.

Swipes and gestures don't seem to work since I upgraded to version 1.1

Mon, 24 Aug 2009 00:00:00 PST

It may seem like you can't use swipes or gestures anymore to change channels or to move between Favorites. Yes, you can--here's how.

Frame skip warning and other system performance messages in SlingPlayer 2.0 for Windows

Tue, 11 Aug 2009 00:00:00 PST

Starting with version 2.0.2, SlingPlayer monitors your computer for performance and overall capability to run SlingPlayer smoothly and successfully, and displays messages if it finds a problem. The "frame skip" message is explained here.

Getting started with SlingPlayer

Mon, 10 Aug 2009 00:00:00 PST

Using your Slingbox to watch your TV anywhere is easy with SlingPlayer software. Here's how.

Using multiple Slingbox audio/video inputs

Wed, 05 Aug 2009 00:00:00 PST

You can connect additional devices to the Slingboxes listed below. With these models, you switch between sources in SlingPlayer.

Viewing your Slingbox over the Internet

Wed, 05 Aug 2009 00:00:00 PST

With remote viewing, you can watch your Slingbox from any place that you can access a high-speed Internet connection.

SlingPlayer Mobile for BlackBerry switches display modes when I give an IR command

Fri, 31 Jul 2009 00:00:00 PST

Sometimes SlingPlayer Mobile for BlackBerry may switch out of the video mode that you've chosen when you send a remote control command.

About the Slingbox Properties Information window

Sun, 12 Jul 2009 00:00:00 PST

The Information tab, in the Slingbox Properties window, displays details about your Slingbox and its current configuration.

Fit TV to Player

Sun, 12 Jul 2009 00:00:00 PST

The Fit TV to Player feature helps you find the best viewing size for your computer.

How to uninstall SlingPlayer for Mac

Sun, 12 Jul 2009 00:00:00 PST

In some cases, you might want to uninstall SlingPlayer for Mac OS, and supporting files, to help with troubleshooting. Here's how.

Items that you need to begin watching your TV with a Slingbox

Sun, 12 Jul 2009 00:00:00 PST

Here's everything that you need to get started watching your TV from anywhere using a Slingbox.

Locating your Slingbox ID

Sun, 12 Jul 2009 00:00:00 PST

The Slingbox ID is a unique number given to each Slingbox. SlingPlayer uses it to locate your Slingbox from the Internet when you're watching your TV away from home. If you need your Slingbox ID for any reason, here's how to find it.

Setting up SlingPlayer Guide

Sun, 12 Jul 2009 00:00:00 PST

Here's how to get up and running with SlingPlayer Guide, the electronic program guide in SlingPlayer 2.0 for Windows.

Show closed captioning in SlingPlayer 2.0 for Windows

Sun, 12 Jul 2009 00:00:00 PST

SlingPlayer 2.0 for Windows can display closed captioning while you're watching your TV. Here's how.

SlingPlayer 2.0 for Windows Options: Preferences

Sun, 12 Jul 2009 00:00:00 PST

Within SlingPlayer 2.0 for Windows Options, the Preferences tab gives you access to some general settings you can change.

SlingPlayer Options: Connection

Sun, 12 Jul 2009 00:00:00 PST

Do you need to use a proxy server with SlingPlayer for Windows? Here's how you do that.

SlingPlayer options: Video

Sun, 12 Jul 2009 00:00:00 PST

You can use the SlingPlayer 2.0 for Windows Video options tab to enable features that take advantage of the advanced video capability on your computer.

Starting up SlingPlayer 2.0 for Windows

Sun, 12 Jul 2009 00:00:00 PST

Starting up SlingPlayer 2.0 for Windows to watch your TV anywhere is easy.

Switching between audio/video sources

Sun, 12 Jul 2009 00:00:00 PST

If you've hooked up more than one audio and/or video source to your Slingbox, it's easy to switch between them.

The master volume setting in SlingPlayer Setup assistant might not always change digital audio

Sun, 12 Jul 2009 00:00:00 PST

In some cases, the Master volume setting within the SlingPlayer Setup Assistant won't have any effect on actual audio output... even though you can adjust the slider control.

Typing your password in Slingbox Setup Assistant

Sun, 12 Jul 2009 00:00:00 PST

The Slingbox Setup Assistant does things a little differently when you type your password!

Using SlingRemote

Sun, 12 Jul 2009 00:00:00 PST

SlingPlayer includes SlingRemote, an on-screen remote control that's a picture-perfect image of the real remote control that you hold in your hand.

What happens when two viewers try to watch the same Slingbox

Sun, 12 Jul 2009 00:00:00 PST

Only one viewer at a time can watch a particular Slingbox. If you know the Administrator Password for that Slingbox, you can disconnect another viewer ... but it's not a nice thing to do!

What is Control Mode and how do I use it?

Sun, 12 Jul 2009 00:00:00 PST

In SlingPlayer, Control Mode can be helpful in some situations where you need closer control of your audio/video device (such as a DVR or DVD player).

Where things are in SlingPlayer

Sun, 12 Jul 2009 00:00:00 PST

The SlingPlayer window contains everything you need to watch your TV anywhere.

Why do I need passwords for my Slingbox?

Sun, 12 Jul 2009 00:00:00 PST

Your Slingbox needs at least an administrator password to make sure that you are the only one who watches your TV remotely ... and that you're the only one who changes the settings on your Slingbox.

About the SlingPlayer Guide

Sat, 11 Jul 2009 00:00:00 PST

Here's some general info about what the SlingPlayer Guide is.

Adding a Slingbox using a domain name/router IP address

Sat, 11 Jul 2009 00:00:00 PST

If you’re an advanced user, and you want to add a Slingbox to your Slingbox Directory -- but you don't have the Slingbox ID -- you can add a Slingbox to the Slingbox Directory by using the the IP address of your router (or your domain name).

Adding an Internet Slingbox to your Slingbox Directory

Sat, 11 Jul 2009 00:00:00 PST

Before you can add a Slingbox to your Slingbox Directory, you must sign into your Sling Account ... and then add the new Slingbox to your Slingbox Directory. But even when you're located remotely, you can add a Slingbox to your Slingbox Directory.

Adding another audio/video source

Sat, 11 Jul 2009 00:00:00 PST

If there are available input ports on the back of your Slingbox, you can connect additional audio/video sources. SlingPlayer gives you the option of switching between input sources while you're watching your TV.

Audio settings for SlingPlayer 2.0 for Windows

Sat, 11 Jul 2009 00:00:00 PST

SlingPlayer 2.0 for Windows gives you a variety of audio settings. Here's how they work.

Audio sync issues with SlingPlayer for Symbian OS

Sat, 11 Jul 2009 00:00:00 PST

If you receive an SMS text message while watching TV on your Symbian UIQ phone, the audio may get out of sync with the video.

Before upgrading to SlingPlayer 2.0, consider updating the Slingbox list in your Sling Account

Sat, 11 Jul 2009 00:00:00 PST

If you're using SlingPlayer 1.5, and you don't have full administrative privileges to your computer, you might need to enter your Slingbox list into your Sling Account manually before upgrading to SlingPlayer 2.0.

Canadian Slingbox users and the SlingPlayer Guide

Sat, 11 Jul 2009 00:00:00 PST

Version 2.0.1 of SlingPlayer for Windows introduces a new feature to Canadian users: the Slingbox Guide, an electronic program guide that tells you at a glance what's on, lets you change channels directly by double-clicking your choice in the guide, and offers a Favorites feature, so you can store the channels you watch the most.

Changing Slingbox name or passwords with SlingPlayer (Windows)

Sat, 11 Jul 2009 00:00:00 PST

With SlingPlayer 2.0 for Windows, as well as Watch on Slingbox.com, it's easy to change the name or password for your Slingbox. Here's how.

Channel changing takes a long time with Palm OS handhelds

Sat, 11 Jul 2009 00:00:00 PST

Under some conditions, it can take some time to change channels while watching TV with your Palm OS handheld.

Close other open applications when using SlingPlayer for Symbian OS

Sat, 11 Jul 2009 00:00:00 PST

Is the video or audio kind of jittery on your Symbian UIQ phone running SlingPlayer?

Creating Favorites lists

Sat, 11 Jul 2009 00:00:00 PST

It's easy to create Favorites lists within the SlingPlayer Guide.

Deleting Favorites lists

Sat, 11 Jul 2009 00:00:00 PST

If you no longer want a Favorites list, you can delete it at any time.

Editing a Favorites list

Sat, 11 Jul 2009 00:00:00 PST

You can edit an existing Favorites list to add channels, delete them, or rename the Favorites list.

Full Screen video may disappear in the SlingPlayer for Mac

Sat, 11 Jul 2009 00:00:00 PST

Did your screen just turn black when you were trying to watch TV in Full Screen Mode?

Help with error: Windows Media decoders

Sat, 11 Jul 2009 00:00:00 PST

When using SlingPlayer for Windows, are you getting an error message telling you that your computer requires Windows Media decoders?

How do I get to Video Only Mode in SlingPlayer 2.0 for Windows?

Sat, 11 Jul 2009 00:00:00 PST

Are you a fan of the Slingplayer Video Only Mode feature? Here's how to use it in SlingPlayer 2.0 for Windows.

How to check for SlingPlayer updates (desktop versions)

Sat, 11 Jul 2009 00:00:00 PST

It's easy to tell if your version of SlingPlayer needs updating. Here's how.

Launching SlingPlayer if you have more than one Slingbox

Sat, 11 Jul 2009 00:00:00 PST

If you have more than one Slingbox, you can you can connect to any of them easily.

Locking PC can sometimes put SlingPlayer in "Optimization" mode and prevent streaming

Sat, 11 Jul 2009 00:00:00 PST

On rare occasions with some computers, locking the PC can put SlingPlayer into "Optimization" mode and prevent streaming.

Optimizing the video stream automatically

Sat, 11 Jul 2009 00:00:00 PST

SlingStream optimizes video as it is sent and received over the Internet. SlingStream optimization generally provides the best possible video experience for most viewers.

Privileges (permissions) error when installing SlingPlayer for Mac

Sat, 11 Jul 2009 00:00:00 PST

If you get a "you do not have sufficient priveleges" error message when you try to install the SlingPlayer application, don't worry. It's easy to fix.

Internet Viewing Picture Quality: Some common reasons for poor picture quality

Sat, 11 Jul 2009 00:00:00 PST

Sometimes when you're watching your TV with your Slingbox, you wish that the picture quality could be better. What to do?

Renaming Favorites lists

Sat, 11 Jul 2009 00:00:00 PST

You can rename a Favorites list any time you like.

SlingPlayer displays the incorrect onscreen remote control. How do I fix that?

Sat, 11 Jul 2009 00:00:00 PST

The SlingPlayer onscreen remote control doesn't require batteries! But it does need a few set up steps to display properly.

SlingPlayer Mobile for BlackBerry: General stability and performance (Possible but uncommon issues)

Sat, 11 Jul 2009 00:00:00 PST

If you're having issues with general stability and performance with SlingPlayer Mobile for BlackBerry, this information might help.

SlingPlayer Options: Encoding

Sat, 11 Jul 2009 00:00:00 PST

The SlingPlayer Encoding options tab let advanced users fine-tune the streaming process ... although for most users by far, the automatic mode is best.

Solving general problems with Internet Viewing - look here first

Sat, 11 Jul 2009 00:00:00 PST

Having trouble with Internet Viewing? Let's see what we can do to help.

Troubleshooting choppy video in SlingPlayer 2.0 for Windows

Sat, 11 Jul 2009 00:00:00 PST

If you upgraded to SlingPlayer 2.0 for Windows and are having performance issues with video or audio playback, here are some things to take a look at.

Using the Slingbox Directory

Sat, 11 Jul 2009 00:00:00 PST

The Slingbox Directory is a list of Slingbox devices that are available on your network. Here's a summary of how it works.

Using the SlingPlayer Guide

Sat, 11 Jul 2009 00:00:00 PST

With the SlingPlayer Guide, you'll always know what's on ... now, and in the future.

What does Video Bit Rate mean?

Sat, 11 Jul 2009 00:00:00 PST

"Bit rate" is a common measure of the quantity of data, transmitted from one place to another, per a unit of time, usually one second. (Data are measured in "bits.")

What to do if your Slingbox connection drops

Sat, 11 Jul 2009 00:00:00 PST

It's possible that under some circumstances, your computer's connection to your Slingbox could drop. The good news is that this is not likely to happen ... and the solution is often simply connecting again.

What's an i-Frame? What's an i-Frame interval?

Sat, 11 Jul 2009 00:00:00 PST

i-Frames and i-Frame intervals are used to compress video so that it can be sent over the Internet.

Why can't I change Video SlingPlayer Preferences in SlingPlayer for Mac?

Sat, 11 Jul 2009 00:00:00 PST

Sometimes, Preferences aren't available in SlingPlayer for Mac.

Where things are when using Watch on Slingbox.com

Tue, 07 Jul 2009 00:00:00 PST

Need a guided tour of Watch on Slingbox.com? Look no further.

How to reset your Slingbox to factory settings

Wed, 01 Jul 2009 00:00:00 PST

How to zap your Slingbox back to its "out-of-the-box" settings. You may have to do this if you have forgotten the Administrator password, or if you get a new network router.

Which SlingPlayer software works with my Slingbox?

Wed, 01 Jul 2009 00:00:00 PST

Confused about which versions of the SlingPlayer software work with your Slingbox? Here's a helpful guide to compatibility.

About Favorites lists

Mon, 29 Jun 2009 00:00:00 PST

The SlingPlayer Favorites feature lets you collect the channels you watch most into easy-to-use lists. It's available in the SlingPlayer Guide.

Adding a Slingbox using its Slingbox ID

Mon, 29 Jun 2009 00:00:00 PST

The Slingbox ID is a code that uniquely identifies each Slingbox.

Control mode

Mon, 29 Jun 2009 00:00:00 PST

SlingPlayer is equipped with a feature called the Control Mode, which you can use to switch between channels faster.

How do I update the Slingbox Software (firmware) on my Slingbox?

Mon, 29 Jun 2009 00:00:00 PST

Your Slingbox is normally updated automatically when it's on and connected to the Internet. But there are some instances when you may need to manually update it. Here are step-by-step instructions on how to do that.

Parking SlingPlayer windows

Mon, 29 Jun 2009 00:00:00 PST

SlingPlayer lets you watch your TV in a variety of ways. If you're working while you're watching, you can shrink the SlingPlayer viewing window, as well as SlingRemote,™ into a small package and park them on either the left or the right side of your screen. This is called SlingBar mode.

Resizing SlingPlayer

Mon, 29 Jun 2009 00:00:00 PST

You can resize the SlingPlayer window to (almost) whatever size you like.

Show/Hide statistics

Mon, 29 Jun 2009 00:00:00 PST

You can show or hide the bit rate information that's in the SlingPlayer window.

Slingbox Software update available message

Mon, 29 Jun 2009 00:00:00 PST

If you're seeing a Slingbox Software update dialog box, it's because there's an update available for your Slingbox.

SlingPlayer 2.0 for Windows listening features

Mon, 29 Jun 2009 00:00:00 PST

SlingPlayer 2.0 for Windows offers several listening features you can use, such as volume control, mute, and audio-only mode.

What is Slingbox Software (firmware)?

Mon, 29 Jun 2009 00:00:00 PST

So what is Slingbox Software, or "firmware," anyway?

Is there a way to use the iPhone 3.0 operating system's Parental Controls with SlingPlayer?

Thu, 18 Jun 2009 00:00:00 PST

I have kids and I'd like to use Parental Controls to limit what they can watch. Is that possible?

Can I use my Slingbox with Watch on Slingbox.com?

Fri, 12 Jun 2009 00:00:00 PST

The features on Watch on Slingbox.com are optimized to work with certain Slingbox models.

My Slingbox password doesn't seem to work. What do I do now?

Fri, 12 Jun 2009 00:00:00 PST

If you forget your password, the only solution is to reset your Slingbox. Here's how.

I got a new cable or satellite set-top box and now I can't control my TV

Mon, 08 Jun 2009 01:00:00 PST

If your cable or satellite provider has sent you a new set-top box, or if you've received a new set-top box because you switched to a different TV provider, you must reconfigure your Slingbox to work with the new hardware.

Can I run SlingPlayer for Palm on the new Palm Pre?

Fri, 05 Jun 2009 09:00:00 PST

We've received a lot of inquiries about running SlingPlayer on the new Palm Pre. Unfortunately, the current version of SlingPlayer for Palm is incompatible with the Pre and the new Palm webOS.

I can't connect to my Slingbox when I am at home

Thu, 04 Jun 2009 00:00:00 PST

Did you hook up your Slingbox only to discover that Slingbox.com can't find it? Read on for details and tips.

Troubleshooting SlingPlayer plug-in installation problems on Slingbox.com

Thu, 04 Jun 2009 00:00:00 PST

Here are some tips if you're having problems installing the SlingPlayer plug-in on Slingbox.com.

Watch on Slingbox.com plays audio but no video

Thu, 04 Jun 2009 00:00:00 PST

Here are some suggestions if you find that Watch on Slingbox.com plays audio, but doesn't show any video.

Watch on Slingbox.com says "Unable to connect" and/or won't work at my office

Thu, 04 Jun 2009 00:00:00 PST

Watch on Slingbox.com keeps saying that it is "Unable to connect." What can I do?

What browsers and systems are supported by Watch on Slingbox.com?

Thu, 04 Jun 2009 00:00:00 PST

Confused about which browsers or computer platforms are supported by Watch on Slingbox.com and Setup on Slingbox.com? Here's a helpful guide to compatibility.

What do I need to use Watch on Slingbox.com?

Thu, 04 Jun 2009 00:00:00 PST

To use Watch on Slingbox.com, you need a few simple things.

What features does Watch on Slingbox.com have?

Thu, 04 Jun 2009 00:00:00 PST

What is Watch on Slingbox.com? What features does it have?

What is Watch on Slingbox.com?

Thu, 04 Jun 2009 00:00:00 PST

Watch on Slingbox.com is how you can use your internet browser to connect to your Slingbox and watch your TV anywhere.

When I use Watch on Slingbox.com, why don't I see a picture?

Thu, 04 Jun 2009 00:00:00 PST

Suggested tips if you don't see a picture when using Watch on Slingbox.com.

Where are my Favorites? I'm watching my Slingbox using Watch on Slingbox.com

Thu, 04 Jun 2009 00:00:00 PST

Here's how to use the Favorites feature with Watch on Slingbox.com.

How does the Slingbox work?

Wed, 03 Jun 2009 00:00:00 PST

Curious about how the Slingbox works? Take a look here.

My Slingbox isn't configured yet, can I set it up with Watch on Slingbox.com?

Wed, 03 Jun 2009 00:00:00 PST

Yes, you can use Watch on Slingbox.com to set up your Slingbox. This page has a helpful link you can use to jump right to it.

Resetting the Watch on Slingbox.com plugins for Internet Explorer (ActiveX) and Firefox

Wed, 03 Jun 2009 00:00:00 PST

If you're using Slingbox.com, and you've gotten an error message that you need to reset the ActiveX control (Microsoft Internet Explorer) or the Plugin (Firefox) that Watch on Slingbox.com uses, here's how to do it.

Watch on Slingbox.com is asking me for an Alias, a Slingbox ID, and a password

Wed, 03 Jun 2009 00:00:00 PST

Where do I get that information?

Having problems in SlingPlayer for iPhone with remote control buttons?

Tue, 02 Jun 2009 00:00:00 PST

When your Slingbox is connected to specific set-top boxes, some buttons from your remote control may not appear or may not not work properly in SlingPlayer for iPhone.

How do I install the Watch on Slingbox.com plug-in? How do I remove it?

Tue, 02 Jun 2009 00:00:00 PST

Need to install or remove the Watch on Slingbox.com plug-in? Here's how.

I tapped the Remote button and all I saw was the Channel Up and Channel Down buttons. What's going on?

Tue, 02 Jun 2009 00:00:00 PST

If your set-top box is connected to your Slingbox with a coaxial cable, sometimes only the Channel Up and Channel Down buttons appear when you tap the Remote button in SlingPlayer for iPhone and iPod touch.

Only a few of the remote control buttons appear when I tap the Remote button in SlingPlayer for iPhone

Tue, 02 Jun 2009 00:00:00 PST

Don't see all of the buttons from your remote control? Try this first.

IR Blaster or Onscreen Remote Control Troubleshooting Basics

Mon, 01 Jun 2009 00:00:00 PST

The IR Blaster connects to the Slingbox so it can control your A/V devices via the SlingPlayer software. But what if it's not working quite right? This article will help get you started!

The Network light on your Slingbox blinks or turns off

Mon, 01 Jun 2009 00:00:00 PST

When you power up your Slingbox, does the Network light on the front blink, and never glow steadily? Or does it turn off? If so, here are a few tips and tricks to help get you watching TV anywhere!

What's a network?

Mon, 01 Jun 2009 00:00:00 PST

Let's talk about networks. You might be asking yourself, "How do I know if I have a network in my home?" Good question!

What's port forwarding/port mapping?

Mon, 01 Jun 2009 00:00:00 PST

How does SlingPlayer connect with your Slingbox when you're out and about and you want to watch your TV? It uses a technique called port forwarding.

I can't seem to be able to create Favorites for one of my A/V devices

Wed, 20 May 2009 00:00:00 PST

You can create Favorites as long as you're controlling a device that has channels to change.

SlingPlayer for iPhone seems like it can't turn some set-top boxes on or off

Mon, 18 May 2009 12:00:00 PST

In some cases, it may appear that SlingPlayer for iPhone can't turn your set-top box on or off.

Why doesn't the video fill the screen while maintaining the correct proportions?

Fri, 15 May 2009 00:00:00 PST

Standard TV has a 4:3 aspect ratio. Wide screen TV has a 16:9 ratio. The iPhone screen has a 3:2 ratio. Confused by all of this techno talk? Here are some simple diagrams that show you what's going on.

Legal notices

Wed, 13 May 2009 00:00:00 PST

© 2009 Sling Media, Inc. All rights reserved. Patents pending. Slingbox, SlingPlayer, SlingPlayer Mobile, SlingStream, SlingRemote, Sling Accounts, SlingCatcher, SlingProjector, SlingSync, and SlingBar are trademarks of Sling Media, Inc.

Did you replace your handheld or get a new one? Want to know if you can transfer your registration?

Tue, 12 May 2009 00:00:00 PST

SlingPlayer is available from different sources, depending on the mobile device you have. If you wish to transfer or extend your SlingPlayer registration, check the table below to see if you can.

SlingPlayer Mobile for BlackBerry appears to be stuck in "Optimizing" mode

Thu, 23 Apr 2009 00:00:00 PST

On very rare occasions, SlingPlayer Mobile for BlackBerry can appear to be stuck in "Optimizing" mode while it's trying to connect to your Slingbox. What should I do?

SlingPlayer Mobile for BlackBerry conflicts with media player (Player Error)

Thu, 23 Apr 2009 00:00:00 PST

Occasionally, the BlackBerry media player can conflict with SlingPlayer Mobile for BlackBerry. This can happen when audio is playing in the background from the BlackBerry media player.

Info about SlingPlayer Mobile for BlackBerry audio, video, and APN settings

Wed, 22 Apr 2009 00:00:00 PST

SlingPlayer Mobile for BlackBerry has several settings that you can customize.

Info about SlingPlayer Mobile for BlackBerry Listen and Letterbox options

Wed, 22 Apr 2009 00:00:00 PST

In Settings, you can personalize the way that SlingPlayer connects and shows you your audio/video programs.

SlingPlayer Mobile for BlackBerry - Helpful key tricks

Wed, 22 Apr 2009 00:00:00 PST

Once you get SlingPlayer up and running, you may want to know about shortcuts so that you can move around the application more quickly.

SlingPlayer Mobile for BlackBerry - Quick Start Guide

Wed, 22 Apr 2009 00:00:00 PST

Just getting started with SlingPlayer Mobile for BlackBerry? Here's a good introduction. This is the same "Quick Start Guide" that you see when you first launch SlingPlayer Mobile for BlackBerry on your phone.

SlingPlayer Mobile for BlackBerry "Mobile Favorites"

Wed, 22 Apr 2009 00:00:00 PST

What are "Mobile Favorites?"

Why does SlingPlayer Mobile for BlackBerry make me log in twice?

Wed, 22 Apr 2009 00:00:00 PST

It may seem like SlingPlayer Mobile for BlackBerry asks you twice for login info. Actually, the two logins are for different things.

Flickering or flashing of video on your BlackBerry smartphone

Tue, 21 Apr 2009 00:00:00 PST

Sometimes you might see flickering or flashing of video on your BlackBerry smartphone for up to ten seconds after sending an IR function, such as sending a remote control command to your Slingbox.

Full screen navigation in SlingPlayer Mobile for BlackBerry (except for Pearl)

Tue, 21 Apr 2009 00:00:00 PST

If you want to watch your video program in full screen mode, or if you prefer a clean screen devoid of clutter, you can hide the control Ribbons in SlingPlayer Mobile for BlackBerry.

Help manually adding a Slingbox to SlingPlayer Mobile for BlackBerry when you don't have a Sling Account

Tue, 21 Apr 2009 00:00:00 PST

You want to use SlingPlayer Mobile for BlackBerry to connect to your Slingbox, but SlingPlayer asks you to log in to a "Sling Account." What's that?

How to check for and install BlackBerry device software updates

Tue, 21 Apr 2009 00:00:00 PST

What's device software and why does it matter which version I have? How do I check for updates?

How to turn on and use Onscreen Navigation mode in SlingPlayer Mobile for BlackBerry

Tue, 21 Apr 2009 00:00:00 PST

Onscreen Navigation mode allows you to quickly switch Ribbons. It also allows you to move around and select onscreen elements in SlingPlayer, such as programs in your program guide.

I just got SlingPlayer Mobile for BlackBerry. How do I get a Sling Account?

Tue, 21 Apr 2009 00:00:00 PST

A Sling Account helps you by keeping track of your Slingbox ID information, favorites, and more. And getting one is easy and free. Here's how.

I’m on O2 in the UK and can't connect to my Slingbox using my mobile phone

Tue, 21 Apr 2009 00:00:00 PST

If your BlackBerry is on O2, you might not be able to connect to your Slingbox.

What's a Slingbox ID? (Also known as "Finder ID" or "Slingbox Finder ID")

Tue, 21 Apr 2009 00:00:00 PST

Here's what the Slingbox ID is, and how you can find yours.

Where can I find the Slingbox ID for my Slingbox?

Tue, 21 Apr 2009 00:00:00 PST

Setting up SlingPlayer on a remote computer and can't figure out how to connect to your Slingbox? What you need is the Slingbox ID of that Slingbox.

BlackBerry 8350i takes random amounts of time to auto-switch into Full Screen mode

Mon, 20 Apr 2009 00:00:00 PST

When you're using SlingPlayer Mobile for BlackBerry with a BlackBerry 8350i, sometimes the Auto switch to Full Screen after 10 seconds setting takes randomly longer amounts of time to activate.

BlackBerry calls go directly to voicemail, with no Caller ID, when streaming with SlingPlayer for BlackBerry

Mon, 20 Apr 2009 00:00:00 PST

When you're connected to your Slingbox with SlingPlayer for BlackBerry, under some circumstances when a call comes in, your phone may allow the call to go directly to voicemail without any Caller ID appearing.

Can't connect using mobile (not Wi-Fi) connection: Set APN info

Mon, 20 Apr 2009 00:00:00 PST

If you're using SlingPlayer for BlackBerry, and you're having trouble connecting to your Slingbox using a mobile connection (but Wi-Fi works fine), the necessary access point name (APN) information for your wireless carrier may not be properly set.

Device screen goes white, switches off with no warning

Mon, 20 Apr 2009 00:00:00 PST

What to do if you're watching your TV using SlingPlayer for BlackBerry and the screen goes white, and then the device turns off.

Entering Slingbox ID numbers with BlackBerry Pearl

Mon, 20 Apr 2009 00:00:00 PST

You can use SlingPlayer Mobile for BlackBerry to add new Slingbox entries to the Slingbox Directory. However, if you're using a BlackBerry Pearl, you'll find that you can't enter your Slingbox ID because you can't get the letter "F" to enter. The Pearl's keyboard configuration prevents it.

Audio in Listen mode is lower than it is in Watch mode

Thu, 16 Apr 2009 00:00:00 PST

In some cases, while watching video with your SlingPlayer for BlackBerry software in Watch (audio + video) mode, the volume may decrease if you switch over to Listen (audio only) mode.

Audio/video out of sync when using the BlackBerry 8900 in the Mono audio mode

Thu, 16 Apr 2009 00:00:00 PST

If you're watching your TV using SlingPlayer Mobile for BlackBerry on a BlackBerry 8900 phone, sometimes the audio may seem out-of-sync when using the Mono audio mode. For example, when people onscreen talk, you might see them move their lips before you heard any words.

When you try to stream, you see giant black bars on the left and right. The aspect ratio is all wrong. What's going on?

Wed, 01 Apr 2009 00:00:00 PST

When this problem occurs, the video look may look squished. People are tall and skinny and the image may look compressed.

How to optimize streaming performance in SlingPlayer

Mon, 02 Mar 2009 00:00:00 PST

Here's how to optimize streaming with SlingPlayer on your mobile device.

What's in your Device Directory?

Mon, 02 Mar 2009 00:00:00 PST

The Device Directory shows the Slingbox devices and DISH Network receivers that you can connect to. Once you're logged in to your Sling Account, you can access your Slingbox or DISH Network receiver from it.

How to delete a Favorite in SlingPlayer for iPhone or SlingPlayer for iPad

Sun, 01 Mar 2009 00:00:00 PST

Is a Favorite not a favorite anymore? Here's how to delete it.

How to move Favorites in SlingPlayer for iPhone

Sun, 01 Mar 2009 00:00:00 PST

Got Favorites in SlingPlayer for iPhone, and want to rearrange them? Here's how to do it.

What do the buttons on the main (disconnected) screen do?

Sun, 01 Mar 2009 00:00:00 PST

The main screen is the first screen you see when you launch SlingPlayer for iPhone before you connect to your Slingbox. It's also the screen you see when you're watching your TV and you click the Disconnect button.

Don't hear any sound? Can't adjust the sound? Here's what to check.

Tue, 24 Feb 2009 16:00:00 PST

There are a variety of ways to alter the volume of SlingPlayer on an iPad, iPhone or iPod touch. If you're having trouble adjusting the volume on your device, read on!

How to create a Favorite in SlingPlayer for iPhone

Tue, 24 Feb 2009 16:00:00 PST

You can create Favorites directly in SlingPlayer for iPhone.

SlingPlayer asks about a "Sling Account" and/or your Slingbox isn't in the Directory

Tue, 24 Feb 2009 00:00:00 PST

Don't see your Slingbox in the Directory? It's probably because it's not in your Sling Account. Here's what a "Sling Account" is ... and what it has to do with your iPhone, iPod touch or iPad.