Sling Media Support - Contact Sling Media

The Sling Media Technical Support team can be contacted via phone or chat. Contact details are on the right.

Complimentary Support

Slingbox, SlingPlayer, SlingLink, and SlingCatcher customers within the first 90 days of ownership are eligible for complimentary support. Contact information is on the right.

Owned your Slingbox or SlingCatcher longer than 90 days?

You can call us to purchase an extended care agreement or a single support incident.

Note that purchases of SlingPlayer software apps for your mobile device (SlingPlayer for Android tablets, SlingPlayer for iPad, etc.) also come with 90 days of free support, so if you are trying to use your recently purchased SlingPlayer app with a Slingbox that is outside of that 90 day window, you can still call us for help!

Please do not try to chat us if you are outside your complimentary support period. We won't be able to help until you give us a call.

Free online options

Knowledgebase

Search our tech support knowledgebase - use the "Search Support" bar in the upper right corner of this window.

Answers.slingbox.com

An active, moderated forum community where users help each other find answers to technical issues.

Support Videos

A growing library of Support Videos which offer the latest tech-tips and configuration help.

Not sure where to start?

General Questions? Getting Started with Sling FAQ
SlingPlayer or Slingbox.com questions? Browse Sling Media software support pages
Questions about your Slingbox? Browse Slingbox and SlingCatcher support pages

Service and Support Information

Sling Media Complimentary Support Offerings
Complimentary support for the Slingbox and SlingCatcher hardware provides telephone support for basic setup, installation, assembly, and connectivity. See the user guide included with your Slingbox or SlingCatcher for more information.

Sling Media Paid Support Offerings
If you are outside your free support period for your Sling Media product and would like to get some help from our support team, we have a few paid options available.

Why does Sling Media Charge for Technical Support?
Like many companies, we provide 90 days of free tech support with every product we sell. After that time, you have to pay a small fee, and that can be irritating to some. We want you to have the best possible experience with your Sling Media product, so why do we charge for support?