The most frequently asked Internet Viewing questions

• Why am I having problems setting up my Slingbox? I'm getting messages that say Internet Viewing isn't configured?

• If Setup on Slingbox.com wasn't able to configure your router automatically, you may have seen a message onscreen:

  

  Don't panic! This just means you might need to set up your router to use a technique called Port Forwarding, especially if you want the best viewing experience when using SlingPlayer for Mobile Devices.

  See the articles linked below for more information on how to set up Port Forwarding on your router.

• Why can't I connect to my Slingbox from my hotel (or other remote location)?

• If you're away from home and suddenly you can't connect to your Slingbox, there are a few simple reasons that may be happening. Here are some things to check out:

  • Remote location firewall problem
    If you're normally able to connect to your Slingbox but are just having a problem when you're in a specific location, there's probably a firewall on the network that's preventing the Slingbox connection. If you suspect that this might be an issue, you can verify this by trying to connect to your Slingbox from another network (for example, over your cellular network on your mobile phone, or from an Internet cafe).
  • Changes to your home network
    If you've made any changes to your home network since the last time you connected to your Slingbox while away from home, that's probably the issue. After getting a new Internet Service Provider (ISP) or a new home router, you need to reconfigure your Slingbox to work on that new network. Unfortunately, if you are currently away, you will not be able to reconfigure the Slingbox until your get back home.
  • Power or ISP problems at home
    If your ISP's service is down, or if there's a power outage to your home, needless to say: you can't connect to your Slingbox.
• I forgot my Slingbox password! What can I do?

• If you forget your password, the only solution is to reset your Slingbox. To do that, you'll need to be physically near your Slingbox.

  See the linked article below for instructions on resetting your Slingbox.

  After you reset your Slingbox, go back to Setup on Slingbox.com (there's a link below as well). You'll be asked if you'd like to set up your Slingbox. Go ahead and do that, so that you can specify a new password.