The most frequently asked Internet Viewing questions

• Why does my phone and my SlingCatcher have problems connecting to my Slingbox?

• If the Slingbox Setup Assistant was not able to automatically set up your router for traditional streaming from your Slingbox over the Internet there is a good chance that you will run into problems when trying to watch TV on one of these SlingPlayer apps:

  • SlingPlayer Mobile for Pocket PC
  • SlingPlayer Mobile for Windows Smartphone
  • SlingPlayer Mobile for Symbian (UIQ and S60)
  • SlingPlayer Mobile for Palm
  • SlingPlayer for TV (SlingCatcher)

  If you are in this situation and want to use one of the above versions of SlingPlayer, you will need to manually configure your router to support traditional streaming from your Slingbox over the Internet.

  To resolve the issue, follow the steps for Internet Viewing Advanced Settings in the Slingbox Setup Assistant.

• Why can't I connect to my Slingbox from my hotel (or other remote location)?

• If you are away from home and suddenly you cannot connect to your Slingbox, there are a few simple reasons that may be happening. Here are some things to check out:

  • Remote location firewall problem
    If you are normally able to connect to your Slingbox but are just having a problem from a specific location, there is probably a firewall on that network that is preventing the Slingbox connection. If you suspect that this might be an issue, you can verify that this is the problem by trying again to connect to your Slingbox from another network (like over your cellular network on your mobile phone or from an Internet cafe).
  • Changes to your home network
    If you have made nay changes to your home network since the last time you connected to your Slingbox from outside the home, that is probably the issue. After getting a new Internet Service Provider (ISP) or a new home router, you need to reconfigure your Slingbox to work on that new network. Unfortunately, if you are currently away, you will not be able to reconfigure the Slingbox until your get back home.
  • Power or ISP problems at home
    If your ISP or your home power is down, you will not be able to connect to your Slingbox.