Sling Media Support - General troubleshooting while you're at home

Sorry to hear that you're having trouble with Watch on Slingbox.com. Let's see what we can do to get you up and running again.

First thing: Try resetting your Slingbox ... often that can help. Press and release the Reset button on the back of your Slingbox. When the two red lights on the right side of your Slingbox stop blinking and start glowing steadily, your Slingbox is ready.

Next: If that doesn't help, here are some articles to help you ... starting with making sure that you have what's needed.

Troubleshooting information

What do I need to use Watch on Slingbox.com?
To use Watch on Slingbox.com, you need a few simple things.

My Slingbox password doesn't seem to work. What do I do now?
If you forget your password, the only solution is to reset your Slingbox. Here's how.

When I connect my set-top box to my TV with HDMI connections, I can't stream video at all using any version of SlingPlayer. Why?
If you have video equipment that connects to your TV using an HDMI cable and then try to stream, you may get extremely poor or no video using Watch on Slingbox.com, SlingPlayer for Windows or SlingPlayer for Mac. Here's the reason and a way to fix it.

Resetting the Watch on Slingbox.com plugins for Internet Explorer (ActiveX) and Firefox
If you're using Slingbox.com, and you've gotten an error message that you need to reset the ActiveX control (Microsoft Internet Explorer) or the Plugin (Firefox) that Watch on Slingbox.com uses, here's how to do it.

Watch on Slingbox.com is asking me for an Alias, a Slingbox ID, and a password
Where do I get that information?

Watch on Slingbox.com plays audio but no video
Here are some suggestions if you find that Watch on Slingbox.com plays audio, but doesn't show any video.

Where are my Favorites? I'm watching my Slingbox using Watch on Slingbox.com
Here's how to use the Favorites feature with Watch on Slingbox.com.

A slow Internet connection at home can affect picture quality when using Internet Viewing
You need high-speed Internet (broadband) service at home in order to get quality video when viewing over the Internet. Upload speed is especially important.

Are you seeing poor video quality from HD A/V sources on the Slingbox PRO? Here's what to do.
If you're connecting your Slingbox PRO to an HD A/V source, be sure the Slingbox PRO Software is up to date.

Some Internet security and personal firewall software may interfere with your Slingbox setup or SlingPlayer
When setting up your Slingbox via Slingbox.com, your computer may have difficulty locating your Slingbox due to the potential impact of 3rd-party Internet security, firewall software, or browser plug-ins.

Two-router networks affect Slingbox Directory status
If your network uses two routers, which router your computer is connected to can affect the Slingbox status you see in the Slingbox Directory.

Why do I see a black-and-white picture?
When you connect to your Slingbox, do you see dull black-and-white instead of living color? Here are some things to look at.