Sling Media Support - Troubleshooting

While you are home

Troubleshooting

Are you having problems using the onscreen remote control after a Slingbox Software update?
Your Slingbox was working just fine. Then you updated its Slingbox Software. Now it can't control your video source because the onscreen remote control has stopped working.

My SlingPlayer for Mac window disappeared. How do I get it back?
Did your SlingPlayer for Mac window disappear?

Nothing happens when I try to set up my new Slingbox using SlingPlayer for Mac
When you connect to your Slingbox for the first time, the SlingPlayer needs to run the Slingbox Setup Assistant to configure your Slingbox and your home network. If that's not happening for you, take a look here.

Privileges (permissions) error when installing SlingPlayer for Mac
If you get a "you do not have sufficient priveleges" error message when you try to install the SlingPlayer application, don't worry. It's easy to fix.

Since installing Mac OS X 10.5 Leopard, SlingPlayer for Mac Help says I don't have Internet access!
The Help provided with SlingPlayer for Mac 1.0.4 doesn't work with Mac OS X 10.5 Leopard.

SlingPlayer is telling me that I have a weak or no video signal but I have a good Internet connection.
If you see a message in SlingPlayer or the Slingbox Setup Assistant that says We're not detecting any video or Weak or no video signal it's not the end of the world. Here's what to do.

While you are away (aka Remote Viewing)

Installation and Setup

Using SlingPlayer Behind a Company Firewall
If your computer is running SlingPlayer behind a company firewall, the firewall may prevent you from watching your favorite shows. Here are some solutions.

General Information

What's a Slingbox ID? (Also known as "Finder ID" or "Slingbox Finder ID")
Here's what the Slingbox ID is, and how you can find yours.

Remote Viewing Troubleshooting

Internet Viewing Picture Quality: Some common reasons for poor picture quality
Sometimes when you're watching your TV with your Slingbox, you wish that the picture quality could be better. What to do?