The most frequently asked Slingbox set up questions

• Why can't the Setup Assistant find my Slingbox?

• If you're trying to configure your Slingbox for the first time and it's not showing up in the Setup Assistant, here are a few things to check first:

  • Is the Slingbox hooked up correctly?
    If both the power and network lights on the front of the Slingbox are glowing steadily, then you should be good to go. However, if the network light is blinking, here's some help:
    The Network light on my Slingbox is blinking.
    
  • Are your computer and your Slingbox on the same network?
    The Slingbox Setup Assistant can find an unconfigured Slingbox only if it is on the same local network as your computer. If your computer is inadvertantly connected to your neighbor's wireless network, then you're not on the same network as your Slingbox. If your network has multiple routers, you need to make sure that your Slingbox and your computer are connected to the same one.
  • Firewall software on your computer
    Security or firewall software on your computer may be blocking communications between your computer and your Slingbox. Here's some more information.
    Internet Security and Personal Firewalls
    
• I can't locate my cable or satellite set-top box during setup

• The Web-based Slingbox Setup Assistant allows you to search the SlingRemote database in two different ways: by free text search, and by category. If you've tried both of these methods, and still can't find your set-top box, here are a few things to try:

  • Try selecting other set-top boxes made by the same company
    More often than not, set-top box manufacturers will use similar remotes across their product line. So if you can't find your exact model, look for something similar and give it a try. It could very well work.
  • If you don't see the manufacturer in the list at all
    If you don’t see your manufacturer at all, be sure to check the list for the service provider. For example, your TiVo DVR might be manufactured by Humax, which isn’t on the manufacturers list. However, TiVo is listed, and the codes listed for TiVo work for all TiVo makes.
  • If all else fails, try OTHER
    As a last resort, choose Other from the list and try the codes listed there.