Sling Media Support - Documentation about your SlingCatcher

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SlingCatcher User Guide
Download a PDF of the SlingCatcher USer Guide.

SlingCatcher Technical Archive

Are you unable to log in to Sling Account using SlingPlayer 2.0.x?
If you are getting strange errors when you try to log in to your Sling Account via SP 2.0.x, here is one potential solution.

How to create a guest Slingbox password and Sling Account
Would you like to create an additional Sling account for your family members and/or friends? This article shows you how!

All about your Sling Account
Here's the basic information about what your Sling Account can do for you.

Want to add a new Slingbox to your Sling Account?
Here's how. It's quick and easy.

Yes, you can change the password for your Sling Account
Changing your Sling Account password is simple. There are just a few simple steps.

Want to change some information in your Sling Account? Here's all you need to do.
Yes, you can change your contact information, your email address and your marketing preferences in just a few quick steps.

Configuring a Logitech Harmony remote for SlingCatcher
Got a Logitech Harmony remote control? Here's how you can set it up to work with your SlingCatcher.

I'm getting a "SlingCatcher is unable to connect to your home network" error
Having problems connecting to your home network when you're setting up your SlingCatcher?

Your Slingbox works fine until you turn on your TV. Then suddenly, there's no video in SlingPlayer.
You've got your Slingbox hooked up to your set-top box and everything else is connected. All is well until you turn on your TV and SlingPlayer then stops showing video for no apparent reason.

Some help fixing problems when your SlingCatcher screen is black
Usually this is because your SlingCatcher is set to a resolution that your TV doesn't support. Here's some help.

What is the difference between a public and private IP address?
Public and private IP (Internet Protocol) addresses ... sometimes called "external" and "internal" IP addresses ... both exist for the same reason: to provide unique identification to every device on a network.

What's an Ethernet bridge?
Want to know what a bridge is?

SlingCatcher: Basic Troubleshooting
Some of the most common symptoms and solutions for SlingCatcher troubles.

A slow Internet connection at home can affect picture quality when Internet Viewing
You need high-speed Internet (broadband) service at home in order to get quality video when Internet Viewing. Upload speed is especially important.

I used to be able to control my TV with SlingPlayer or Watch on Slingbox.com. Now it doesn't work. What's wrong?
Here are some things to check if this happens to you!

When I watch using Watch on Slingbox.com or SlingPlayer, the colors are all wrong. Sometimes, the picture is mostly green. What should I do?
Here's what you need to do to fix this. It's very simple.

Download the SlingCatcher User Guide
Product specifications and safety guidelines for the SlingCatcher.

A non-technical explanation of resolution
This article explains what resolution is using non-technical terms.

A Detailed Introduction To SlingProjector
Check out this video to learn about how to get the most out of SlingProjector.

File Playback and Conversion FAQ For SlingCatcher
This article explains what files and formats are playable by SlingCatcher’s "My Media" application. It also provides guidelines on how to create or convert files that will play on SlingCatcher.

Set Up Video: Configuring your SlingCatcher
Learn how to configure your new SlingCatcher in this second part of the SlingCatcher Setup video.

Set Up Video: SlingCatcher Hook Up
The first part of the SlingCatcher Setup video where we see what comes in the box with the SlingCatcher and hook it up to our TV.

What's in the SlingCatcher December 2008 Software Update?
The SlingCatcher December 2008 Software update includes a number of improvements for SlingCatcher, My Media, and SlingProjector.

What's in the SlingCatcher Software update (November 2008)

Technical specs for SlingCatcher, SlingProjector, and SlingSync/My Media
Technical specifications and system requirements for the SlingCatcher, SlingProjector, and SlingSync/My Media software and hardware products.

What's my Sling Account for?
Sling Accounts are an easy way to have your Slingbox info travel with you.

A non-technical explanation of DHCP
This article explains DHCP (Dynamic Host Configuration Protocol) in simple language.

Sling Media Complimentary Support Offerings
Complimentary support for the Slingbox and SlingCatcher hardware provides telephone support for basic setup, installation, assembly, and connectivity. See the user guide included with your Slingbox or SlingCatcher for more information.

Sling Media Paid Support Offerings
Paid support for the Slingbox and SlingCatcher hardware provides telephone support for basic setup, installation, assembly, and connectivity outside of the standard complimentary support.

Can I use an IR Extender to extend the range of the remote control for a SlingCatcher? Can I use one with a Slingbox?
IR Extenders are used to extend the range of handheld remote controls. This article explains which Sling Media hardware can be used with them.

Solving problems with Internet Viewing when using SlingCatcher or SlingPlayer Mobile
If you can connect to your Slingbox with SlingPlayer for Windows or Mac OS, but not with SlingPlayer Mobile or SlingCatcher, here's something to try.

Cable and Connector Glossary
Confused by all of the ports and cables on the back of your TV, Slingbox, or SlingCatcher? Here's an illustrated glossary.

Remote Viewing Picture Quality: Some common reasons for poor picture quality
Sometimes when remote viewing, the picture quality just isn't as good as you want it to be. What to do?

How to reset your Slingbox
How to zap your Slingbox back to its "out-of-the-box" settings. You have to do this if you have forgotten the Administrator password or if you get a new router.

When I connect my set-top box to my TV with HDMI connections, I can't stream video at all using any version of SlingPlayer. Why?
If you have video equipment that connects to your TV using an HDMI cable and then try to stream, you may get extremely poor or no video in SlingPlayer for Windows or Mac OS, or using Watch on Slingbox.com. Here's the reason and a way to fix it.

What's a network?
Let's talk about networks. You might be asking yourself, "How do I know if I have a network in my home?" Good question!

What's a router?
It's a question you shouldn't feel embarrassed to ask! Many folks with home networks aren't sure, either.

What's a Slingbox ID? (Also known as "Finder ID" or "Slingbox Finder ID")
Here's what the Slingbox ID is, and how you can find yours.