Sling Media Support - SlingPlayer Troubleshooting

Help resolving problems with SlingPlayer for SlingCatcher

Installation and Setup

Configuring a Logitech Harmony remote for SlingCatcher
Got a Logitech Harmony remote control? Here's how you can set it up to work with your SlingCatcher.

General Information

Programming the Sling Media remote control colored buttons
Here are nstructions for how to use and program the colored buttons on your SlingCatcher remote control.

Troubleshooting

All my 16:9 content from DVB-T channels show up as 4:3 on my TV when watched through the SlingCatcher
The SlingCatcher can get the aspect ratio wrong when watching some content coming from the built-in DVB-T tuner in the Slingbox PRO sold in Europe. Here are some fixes.

Did you get an "Ordinal 248" error when installing SlingCatcher Desktop software?
If you got an "Ordinal 248" error when installing SlingCatcher Desktop software, here's what you can do to fix things.

Did you get an "Unable to display dialog" error when installing SlingCatcher Desktop software?
If you got an "Unable to display dialog" error when installing SlingCatcher Desktop software, here's what you can do to fix things.

How do I disconnect a Slingbox using SlingCatcher?
There are two ways to disconnect from the Slingbox you are watching with the SlingCatcher SlingPlayer software.

I added a Slingbox to my SlingAccount, but I don't see it in SlingCatcher
if you set up a new Slingbox and added it to your Sling Account, it will not automatically show up in the Slingbox listing in SlingCatcher. Here is some more info on how to fix the problem.

Slingbox firmware must be up-to-date to work with SlingCatcher
For best results with your SlingCatcher, keep your Slingbox firmware up-to-date. Here's why.

SlingCatcher: Basic Troubleshooting
Here are some of the most common symptoms and solutions for SlingCatcher troubles.

SlingCatcher: Video quality from my Slingbox is poor or audio/video sync is off
This article explains what may cause poor video quality or problems with the audio and video not syncing correctly.

SlingCatcher's remote is incorrect in SlingPlayer. Is there anything I can do?
You've connected your SlingCatcher to your Slingbox and gone though the Setup Assistant. After all that, the wrong remote appears in SlingPlayer. Why does this happen?

SlingCatcher Desktop installation error: "A problem occurred during hardware installation..."
I tried to install SlingCatcher Desktop, and I got the error, "A problem occurred during hardware installation...." What do I do?

SlingCatcher error codes
Are you getting an error when using SlingCatcher?

SlingCatcher freezes after streaming video from a Slingbox for a long time
We are aware of an issue with the SlingCatcher freezing after streaming video for a long time. Here are some details.

Solving problems with Internet Viewing when using SlingCatcher or SlingPlayer
If you can connect to your Slingbox with SlingPlayer for Windows or Mac OS, but not with SlingPlayer on your mobile devices or SlingCatcher, here's something to try.