Sling Media Support - SlingPlayer for Windows

SlingPlayer 2.0 for Windows Support

This is our older, desktop version which is no longer being developed. We recommend that customers use Slingbox.com for online Slingbox setup and viewing!

SlingPlayer 2.0
Tour the interface

The Guide
How to find what's on

Encoding
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Frequently Asked Questions about SlingPlayer 2.0 for Windows Everything you need to know before you get started with SlingPlayer 2.0 for Windows.	Frequently Asked Questions about using SlingPlayer 2.0 for Windows Answers to questions about using SlingPlayer 2.0 for Windows.	Installation help with SlingPlayer 2.0 for Windows Help with the installation and setup of SlingPlayer 2.0 for Windows.
Troubleshooting SlingPlayer 2.0 for Windows Troubleshooting information for SlingPlayer 2.0 for Windows, including technical articles and tips and tricks.

Helpful tips and tricks

How to get the latest Slingbox firmware (internal software) for your Slingbox
Does your Slingbox have the latest firmware, the internal software that makes it work? It may not. Here's how to make sure that your Slingbox is up to date.

Channel lineups or channels missing/unavailable in the SlingPlayer onscreen guide
Here's what to do if you discover that specific channels or entire channel lineups are missing when using the SlingPlayer onscreen guide.

Your Slingbox works fine until you turn on your TV. Then suddenly, there's no video in SlingPlayer.
You've got your Slingbox hooked up to your set-top box and everything else is connected. All is well until you turn on your TV and SlingPlayer then stops showing video for no apparent reason.

A slow Internet connection at home can affect picture quality when using Internet Viewing
You need high-speed Internet (broadband) service at home in order to get quality video when viewing over the Internet. Upload speed is especially important.

I used to be able to control my TV with SlingPlayer or Watch on Slingbox.com. Now it doesn't work. What's wrong?
Here are some things to check if this happens to you!

When I watch using Watch on Slingbox.com or SlingPlayer, the colors are all wrong. Sometimes, the picture is mostly green. What should I do?
Here's what you need to do to fix this. It's very simple.

Check for new virtual remotes after updating your SlingPlayer software
After updating your software to the latest version, it's always good to reselect your virtual remote control for your A/V equipment, just to make sure you are using the latest and the greatest. Here's how!

SlingPlayer 2.0 tells me there is a Slingbox Software Update available every time I connect to my Slingbox
If every time you connect to your Slingbox in SlingPlayer 2.0 for Windows you are prompted to download an update, you may have an incomplete download stuck in the SlingPlayer download queue.

Are you having problems using the onscreen remote control after a Slingbox Software update?
Your Slingbox was working just fine. Then you updated its Slingbox Software. Now it can't control your video source because the onscreen remote control has stopped working.

Some Internet security and personal firewall software may interfere with your Slingbox setup or SlingPlayer
When setting up your Slingbox via Slingbox.com, your computer may have difficulty locating your Slingbox due to the potential impact of 3rd-party Internet security, firewall software, or browser plug-ins.

Getting started with SlingPlayer
Using your Slingbox to watch your TV anywhere is easy with SlingPlayer software. Here's how.

Viewing your Slingbox over the Internet
With remote viewing, you can watch your Slingbox from any place that you can access a high-speed Internet connection.

Locating your Slingbox ID
The Slingbox ID is a unique number given to each Slingbox. SlingPlayer uses it to locate your Slingbox from the Internet when you're watching your TV away from home. If you need your Slingbox ID for any reason, here's how to find it.