Sling Media Support - SlingPlayer for Windows

Welcome to SlingPlayer 2.0 for Windows Support

SlingPlayer 2.0
Tour the new interface

The Guide
How to find what's on

Encoding
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Frequently Asked Questions about SlingPlayer 2.0 for Windows Everything you need to know before you get started with SlingPlayer 2.0 for Windows.	Frequently Asked Questions about using SlingPlayer 2.0 for Windows Answers to questions about using SlingPlayer 2.0 for Windows.	Installation help with SlingPlayer 2.0 for Windows Help with the installation and setup of SlingPlayer 2.0 for Windows.
Troubleshooting SlingPlayer 2.0 for Windows Troubleshooting information for SlingPlayer 2.0 for Windows, including technical articles and tips and tricks.

Helpful tips and tricks

Channel lineups or channels missing or unavailable in SlingPlayer for Windows
Here's what to do if you discover that specific channels or entire channel lineups are missing when using SlingPlayer.

Your Slingbox works fine until you turn on your TV. Then suddenly, there's no video in SlingPlayer.
You've got your Slingbox hooked up to your set-top box and everything else is connected. All is well until you turn on your TV and SlingPlayer then stops showing video for no apparent reason.

SlingPlayer 2.0 tells me there is a Slingbox Software Update available every time I connect to my Slingbox
If every time you connect to your Slingbox in SlingPlayer 2.0 for Windows you are prompted to download an update, you may have an incomplete download stuck in the SlingPlayer download queue.

Using a static (fixed) IP address with your Slingbox (SlingPlayer 2.0 for Windows)
Normally your router uses DHCP to assign an IP address to your Slingbox. But if you'd like to use SlingPlayer 2.0 for Windows to give your Slingbox a specific IP address, you can do that too.

Are you having problems after updating the Slingbox Software?
Your Slingbox was working just fine, and then you updated its Software. Now it can't control your video source--the onscreen remote control has stopped working.

Some Internet security and personal firewall software may interfere with your Slingbox, SlingPlayer or Setup Assistant
Internet security and firewall software products, such as those made by Norton, McAfee or ZoneAlarm, are designed to keep your home network safe from viruses or damaging attacks. As a side effect, some Internet security software might designate the Slingbox as a 'hostile' device on your network. They may also block SlingPlayer or Setup Assistant.

A slow Internet connection at home can affect picture quality when Internet Viewing
You need high-speed Internet (broadband) service at home in order to get quality video when Internet Viewing. Upload speed is especially important.

I used to be able to control my TV with SlingPlayer or Watch on Slingbox.com. Now it doesn't work. What's wrong?
Here are some things to check if this happens to you!

When I watch using Watch on Slingbox.com or SlingPlayer, the colors are all wrong. Sometimes, the picture is mostly green. What should I do?
Here's what you need to do to fix this. It's very simple.

A non-technical explanation of resolution
This article explains what resolution is using non-technical terms.

Check for new virtual remotes after updating your SlingPlayer software
After updating your software to the latest version, it's always good to reselect your virtual remote control for your A/V equipment, just to make sure you are using the latest and the greatest. Here's how!

Compatibility of Watch on Slingbox.com and SlingPlayer with Windows versions and web browsers
Windows 7? Windows Vista? Windows XP? 32-bit? 64-bit? Keeping up with Windows can be challenging. This article tells you what's compatible.

Getting started with SlingPlayer
Using your Slingbox to watch your TV anywhere is easy with SlingPlayer software. Here's how.

Viewing your Slingbox over the Internet
With remote viewing, you can watch your Slingbox from any place that you can access a high-speed Internet connection.

Locating your Slingbox ID
The Slingbox ID is a unique number given to each Slingbox. SlingPlayer uses it to locate your Slingbox from the Internet when you're watching your TV away from home. If you need your Slingbox ID for any reason, here's how to find it.