Sling Media Support - SlingPlayer Mobile for Palm

Questions about your SlingPlayer Mobile Registration?

I lost my SlingPlayer key number. What do I do?
You can retrieve your product registration key for most versions of SlingPlayer.

Did you replace your handheld or get a new one? Want to know if you can transfer your registration?
SlingPlayer is available from different sources, depending on the mobile device you have. If you wish to transfer or extend your SlingPlayer registration, check the table below to see if you can.

Troubleshooting Help

Installation and Setup

How to add your Slingbox to the Slingbox Directory in SlingPlayer Mobile for Palm OS
Step-by-step instructions for adding your Slingbox to the Slingbox Directory on SlingPlayer Mobile for Palm OS.

My Palm Treo keeps resetting while I am watching TV!
Palm Treo giving you grief while watching the SlingPlayer? Here are some troubleshooting steps to help determine why.

My Palm Treo resets when I am trying to control my TV
Palm Treo resetting while watching your SlingPlayer Mobile? Here are a few troubleshooting steps to help figure the issue out.

My Palm Treo resets when I close SlingPlayer Mobile error and alert messages!
Every so often, the Palm Treo 700P will reset unexpectedly when you dismiss an error or alert message in SlingPlayer Mobile for Palm OS BETA. This issue has been addressed in the latest version of the SlingPlayer for Palm.

My Treo gets warm and the screen dims.

SlingPlayer Mobile for Palm OS is always Locating and never Connecting
Does your SlingPlayer for Palm OS seem to get stuck on "Locating" when you try to connect to your Slingbox? See this article for more info.

When I get an incoming call and I select Ignore, the screen goes black.
The screen will go black for a short period of time after you ignore an incoming phone call when watching live TV on your Palm using the SlingPlayer Mobile for Palm OS BETA.

General Information

Can I run SlingPlayer for Palm on the new Palm Pre?
We've received a lot of inquiries about running SlingPlayer on the new Palm Pre. Unfortunately, the current version of SlingPlayer for Palm is incompatible with the Pre and the new Palm webOS.

How to optimize streaming performance in SlingPlayer
Here's how to optimize streaming with SlingPlayer for mobile devices.

Troubleshooting

SlingPlayer Mobile for Palm doesn't recognize my Slingbox password.
Your Slingbox passwords must be entered manually using the keyboard on your Treo.

Solving problems with Internet Viewing when using SlingCatcher or SlingPlayer
If you can connect to your Slingbox with SlingPlayer for Windows or Mac OS, but not with SlingPlayer on your mobile devices or SlingCatcher, here's something to try.

Other

SlingPlayer Mobile keeps telling me "Incorrect Slingbox password. Please try again" when I try to watch my Slingbox.
This article describes what to do if you're seeing the error message "Incorrect Slingbox password. Please try again" on your SlingPlayer Mobile software.