Sling Media Support - Slingbox PRO-HD Technical Archive

A full listing of all Technical articles related to the Slingbox PRO-HD

KB: How To

Help setting up Internet Viewing when you have multiple routers
Does your home network have more than one router? Here's a how-to for home networks with a little more complexity.

How do I disconnect a Slingbox using SlingCatcher?
There are two ways to disconnect from the Slingbox you are watching with the SlingCatcher SlingPlayer software.

How do I use my Apple TV™ with my Slingbox? How do I connect it?
Own an Apple TV (first generation)? Do you want to use it with your Slingbox? Here's how!

How to configure the Bell 9241 PVR/DISH Solo DVR ViP 612 for use with a Slingbox
Want to use your Bell 9241 PVR/DISH Solo DVR ViP 612 with a Slingbox? Here's how.

How to configure your Slingbox with custom remote control .BIN files in SlingPlayer 2.0 for Windows
Step by step instructions for configuring your Slingbox to use a custom remote .BIN file that you have created with SlingPlayer 2.0 for Windows.

How to configure your Slingbox with custom remote control BIN files in SlingPlayer 1.0 for Mac OS
Step by step instructions for configuring your Slingbox to use a custom remote BIN file that you have created with SlingPlayer 1.0 for Mac OS.

How to connect your Slingbox to your wireless network using an Apple AirPort Express
Configuring an Apple AirPort Express as a wireless bridge on your home network is easy and quick. This article provides more information.

How to find the local (LAN) IP address for your Slingbox
You may need to determine the local (LAN) IP address for your Slingbox for various reasons. It's easy! Here's how.

How to get the latest Slingbox firmware (internal software) for your Slingbox
Does your Slingbox have the latest firmware, the internal software that makes it work? It may not. Here's how to make sure that your Slingbox is up to date.

How to obtain a Slingbox's Line up ID
Looking for your Slingbox's Line up ID? Here's how to find it.

I got a new cable or satellite set-top box and now I can't control my TV
If your cable or satellite provider has sent you a new set-top box, or if you've received a new set-top box because you switched to a different TV provider, you must reconfigure your Slingbox to work with the new hardware.

Locating your Slingbox ID
The Slingbox ID is a unique number given to each Slingbox. SlingPlayer uses it to locate your Slingbox from the Internet when you're watching your TV away from home. If you need your Slingbox ID for any reason, here's how to find it.

The master volume setting in SlingPlayer Setup assistant might not always change digital audio
In some cases, the Master volume setting within the SlingPlayer Setup Assistant won't have any effect on actual audio output... even though you can adjust the slider control.

Using "bridges" when your Slingbox and your router are in different rooms
You can use a Homeplug adapter or a wireless bridge to span the gap between your Slingbox and your router.

Using a static (fixed) IP address with your Slingbox (SlingPlayer 2.0 for Windows)
Normally your router uses DHCP to assign an IP address to your Slingbox. But if you'd like to use SlingPlayer 2.0 for Windows to give your Slingbox a specific IP address, you can do that too.

Using a static (fixed) IP address with your Slingbox (SlingPlayer for Mac OS)
Normally your router uses DHCP to assign an IP address to your Slingbox. But if you'd like to use SlingPlayer for Mac OS to give your Slingbox a specific IP address, you can do that too.

Using a static (fixed) IP address with your Slingbox (Watch on Slingbox.com)
Normally your router uses DHCP to assign an IP address to your Slingbox. But if you'd like to use Watch on Slingbox.com to give your Slingbox a specific IP address, you can do that too.

Using Dynamic DNS services with the Slingbox
If you're an advanced user interested in using Dynamic DNS services, here's an article with more details.

Using multiple Slingbox audio/video inputs
You can connect additional devices to the Slingboxes listed below. With these models, you switch between sources in SlingPlayer.

Viewing your Slingbox over the Internet
With remote viewing, you can watch your Slingbox from any place that you can access a high-speed Internet connection.

Wait until you're home before updating Slingbox Software
If you're prompted to update the Slingbox Software for your Slingbox (also known as "firmware") and you're away from home, the best advice is: wait.

KB: Learn More

All about the lights on the front of the Slingbox
The lights on the front of the Slingbox can help with troubleshooting, as well as letting you know what's going on with your Slingbox.

A non-technical explanation of DHCP
This article explains DHCP (Dynamic Host Configuration Protocol) in simple language.

A non-technical explanation of Port Forwarding or Port Mapping
This article explains Port Forwarding or Port Mapping in simple language.

Cable and Connector Glossary
Confused by all of the ports and cables on the back of your TV, Slingbox, or SlingCatcher? Here's an illustrated glossary.

Can I stream surround sound audio with my Slingbox PRO-HD Slingbox?
The Slingbox PRO-HD supports multi-channel audio via its digital coaxial or RF connectors.

Can I use an IR Extender to extend the range of the remote control for a SlingCatcher? Can I use one with a Slingbox?
IR Extenders are used to extend the range of handheld remote controls. This article explains which Sling Media hardware can be used with them.

How audio and video pass-through works on your Slingbox
Our Slingbox PRO-HD, PRO, 120 and SOLO all support video and audio pass-though.

How much energy does my Slingbox consume?
The good news is: your Slingbox doesn't require much power at all.

On the Slingbox Info page, what are Activation Date and Date Last Accessed?
The Slingbox Info Activation Date and Date Last Accessed fields reveal two important milestones about your Slingbox.

Slingbox PRO-HD offers both analog and digital audio
If you've set up your Slingbox PRO-HD for component (red, blue, green) input, you have the option of using either analog or digital audio.

Slingbox PRO-HD system requirements for HD and SD streaming
The Slingbox PRO-HD requires certain minimums of computer performance, as well as network capacity, for best HD and SD streaming. Here are the specifics.

The Internet viewing experience
Some background about Slingbox Internet Viewing: using your Slingbox to watch your TV anywhere.

Watching HD-only content with your Slingbox SOLO, PRO, or PRO-HD
You can watch your HD-only content anywhere with a Slingbox SOLO, or a Slingbox PRO with the Sling Media HD Connect product. Just be aware that SOLO and PRO models stream via a high-quality standard-definition stream, not in a high-definition stream. The Slingbox PRO-HD can stream in high-definition on your home network and in high-quality over the Internet.

What's an ethernet bridge?
Curious what an ethernet (or network) bridge is?

What's a network?
Let's talk about networks. You might be asking yourself, "How do I know if I have a network in my home?" Good question!

What's a router?
It's a question you shouldn't feel embarrassed to ask! Many folks with home networks aren't sure, either.

What's in the Slingbox PRO-HD box?
Here is a list of everything that is included with your Slingbox PRO-HD.

What broadcast and video standards do the Slingbox PRO-HD and SOLO support?
Here are the video standards that are supported by the Slingbox PRO-HD and the Slingbox SOLO, both US and UK versions.

What does "Set Up Complete" mean?
The front page of the Slingbox Support site lists useful data about your Slingbox. (Log in to your Sling Account if you don't see it.) The Set Up Complete item indicates whether or not you have successfully completed setting up your Slingbox.

What do those numbers and letters mean on my high-definition television? 720p, 1080i? Huh?
This article explains what terms such as "1080i" mean.

What is a port?
A port is a way that your router can direct Internet traffic to a particular device within your home network.

What is the difference between a public and private IP address?
Public and private IP (Internet Protocol) addresses ... sometimes called "external" and "internal" IP addresses ... both exist for the same reason: to provide unique identification to every device on a network.

What kinds of audio and video connections can be used with the Slingbox PRO-HD?
The Slingbox PRO-HD comes with a variety of ports, allowing you to connect different kinds of audio/video equipment.

When I change channels on my Slingbox, they also change at home
When I'm watching my TV with my Slingbox, and I change channels, they also change at home. Why does that happen? Is there a solution?

Where can I find the Slingbox ID for my Slingbox?
Setting up SlingPlayer on a remote computer and can't figure out how to connect to your Slingbox? What you need is the Slingbox ID of that Slingbox.

Which Slingbox do I have?
Not sure which Slingbox you have? We can help.

Which Slingbox models are current? Which are obsolete?
Some Slingbox models may continue to work well for you ... but we no longer offer updates for them.

KB: Troubleshooting

Advanced IR Blaster or Onscreen Remote Control Troubleshooting
Here are some advanced troubleshooting steps to help you narrow down any issues with your IR Blaster cables or the onscreen remote control, including a cool digital camera test.

Are you having problems using the onscreen remote control after a Slingbox Software update?
Your Slingbox was working just fine. Then you updated its Slingbox Software. Now it can't control your video source because the onscreen remote control has stopped working.

A slow Internet connection at home can affect picture quality when using Internet Viewing
You need high-speed Internet (broadband) service at home in order to get quality video when viewing over the Internet. Upload speed is especially important.

Error message: "Connections to your Slingbox have been disabled"
If you're seeing the message Connections to your Slingbox have been disabled when you try to set up your Slingbox for the first time using Setup on Slingbox.com, read on for more information and help.

Help finding your video source in the Slingbox Setup Assistant
Can't find the video source you have hooked up to your Slingbox in the Slingbox Setup Assistant? Here's some help.

Internet Viewing has stopped working and I am not at home
You're away from home, and you want to watch that game your recorded last week on your TiVo. You open up your computer and try to connect to your Slingbox and ... nothing. It can't connect. What to do?

IR Blaster or Onscreen Remote Control Troubleshooting Basics
The IR Blaster connects to the Slingbox so it can control your A/V devices via the SlingPlayer software. But what if it's not working quite right? This article will help get you started!

I used to be able to control my TV with SlingPlayer or Watch on Slingbox.com. Now it doesn't work. What's wrong?
Here are some things to check if this happens to you!

My Slingbox password doesn't seem to work. What do I do now?
If you forget your password, the only solution is to reset your Slingbox. Here's how.

No on-screen menus when connected to Motorola set-top boxes
With certain Motorola set-top boxes, especially the Motorola DCT series, you may not see any on-screen graphics (channel numbers, program guide, DVR menus, etc.) when your Slingbox is connected to the set-top box's composite or S-video inputs.

Setup on Slingbox.com displays "No manufacturers available" when you try to configure your device
Can't locate your device manufacturer or model? Setup on Slingbox.com appears to have registered an issue with your Slingbox and is unable to find your video source in our remote control database.

Slingbox disconnects while scanning TV channels
Does your coaxial port equipped Slingbox disconnect when scanning channels? Here are some things to look at.

Slingbox Software upgrade gives "Invalid Firmware" error
In some cases, when trying to upgrade Slingbox Software, you get the error, Invalid Firmware. You may also notice that the browse-to path shows C:\fakepath\SlingboxCurrent.bin.

SlingCatcher: Video quality from my Slingbox is poor or audio/video sync is off
This article explains what may cause poor video quality or problems with the audio and video not syncing correctly.

SlingLink troubleshooting when home automation devices are present
Having trouble with SlingLink units? Check to see if there are any home automation devices in the house.

SlingPlayer 2.0 tells me there is a Slingbox Software Update available every time I connect to my Slingbox
If every time you connect to your Slingbox in SlingPlayer 2.0 for Windows you are prompted to download an update, you may have an incomplete download stuck in the SlingPlayer download queue.

SlingPlayer is telling me that I have a weak or no video signal but I have a good Internet connection.
If you see a message in SlingPlayer or the Slingbox Setup Assistant that says We're not detecting any video or Weak or no video signal it's not the end of the world. Here's what to do.

SlingPlayer repeatedly asks for the Administrator password, even after resetting your Slingbox
Are you having trouble accessing your Slingbox? Does it keep asking your for the Administrator password over and over again? And resetting the Slingbox and trying to reconfigure it from scratch didn't help?

SlingPlayer Software Error Codes

Solving problems with Internet Viewing when using SlingCatcher or SlingPlayer
If you can connect to your Slingbox with SlingPlayer for Windows or Mac OS, but not with SlingPlayer on your mobile devices or SlingCatcher, here's something to try.

Some of my channels are missing in SlingPlayer. I can view them the regular way on my TV, so what's going on?
You've set up your Slingbox PRO-HD or Slingbox PRO using it's internal tuner and it's not showing you all of the channels that you normally receive. If some of your channels don't appear when using the internal tuner in your Slingbox, here are some troubleshooting steps.

Tell us about your router
If you had trouble setting up your router with your Slingbox, please let us know!

When I watch using Watch on Slingbox.com or SlingPlayer, the colors are all wrong. Sometimes, the picture is mostly green. What should I do?
Here's what you need to do to fix this. It's very simple.

Related Information

FAQ for Slingbox Subscription on Verizon Wireless
Here is a list of the most commonly asked questions regarding the Slingbox Subscription for Verizon Wireless. Just click the question to reveal the answer.

Sling Media Complimentary Support Offerings
Complimentary support for the Slingbox and SlingCatcher hardware provides telephone support for basic setup, installation, assembly, and connectivity. See the user guide included with your Slingbox or SlingCatcher for more information.

What's in the Slingbox 120 box?
Here is a list of everything that is included with your Slingbox 120.

What's in the Slingbox PRO-HD box?
Here is a list of everything that is included with your Slingbox PRO-HD.