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Watch on Slingbox.com

Get help for the all-new Watch on Slingbox.com, our website for Slingbox viewing and configuration!

Popular Watch on Slingbox.com articles

What browsers and systems are supported by Watch on Slingbox.com?

Confused about which browsers or computer platforms are supported by Watch on Slingbox.com and Setup on Slingbox.com? Here's a helpful guide to compatibility.

Which SlingPlayer software works with my Slingbox?

Confused about which versions of the SlingPlayer software work with your Slingbox? Here's a helpful guide to compatibility.

Understanding Watch on Slingbox.com error codes

Have you received an error code from Watch on Slingbox.com, such as "W201,"W202," or "W211"?

Understanding your Slingbox settings

After the initial setup of your Slingbox, you can change these owner and guest settings from the Settings page in Watch on Slingbox.com.

Some Windows browsers must run in 32-bit mode to work with Watch on Slingbox.com

The browser you use to access Watch on Slingbox.com must be running in 32-bit mode.

All current Watch on Slingbox.com articles (new version)

Video flickering with Watch on Windows computers

Having a problem with the video flickering when using Watch on Slingbox.com on your Windows computer? If you have an Intel video card, or even if you have a hybrid system that uses ATI or NVIDIA, here is one suggestion for you to try.

Login options for Watch on Slingbox.com

Have questions about the login (On Login) options for Watch on Slingbox.com? We have answers!

Installing the SlingPlayer plug-in on OS X Mavericks

To allow SlingPlayer to run on OS X 10.9 Mavericks, you may need to perform a few extra steps to adjust your security settings when installing the plug-in.

Troubleshooting "Remote not working" errors during setup

Are you getting a "Remote not working" error message while trying to set up your Slingbox? Here's help!

Troubleshooting "Your Slingbox can't be located" errors during setup

If you are trying to set up your Slingbox and you get a "Your Slingbox can't be located" error, here's help!

Troubleshooting "No Video Signal" errors during setup

Getting a "No Video Signal" error while setting up your Slingbox? Here's help!

How to improve your home network

To get the best viewing experience from your Slingbox, you need a home network that is reliable and performs well. if you're willing to experiment, here are some suggestions to improve your home network!

Frequently asked questions about watching My Media everywhere

Do you have questions about the My Media feature for Slingbox 500? Take a look here! This feature is coming very soon to Watch on Slingbox.com.

Solving problems with Internet Viewing when using SlingCatcher or SlingPlayer

If you CAN connect to your Slingbox with Watch on Slingbox.com, but NOT with SlingPlayer on your mobile devices nor with SlingCatcher, follow these suggestions below.

Slingbox Frequently Asked Questions

Got a question? The answer might be right here.

Why am I not getting better video quality when I have good upload and download speeds?

If you have high upload speeds at the Slingbox site, and high download speeds where you are watching, why aren't you getting better video quality? Here are some possible reasons and some suggestions for improving your video quality.

Some Windows Antivirus software may conflict with Watch on Slingbox.com

We have identified an issue with Watch on Slingbox.com that, for some users, may cause their anti-debug guards to trigger for 32-bit Windows applications.

How to watch your Slingbox on a TV

Want to watch your Slingbox content on a TV in another room or in another location? Here are some options.

Slingbox setup FAQ

Got questions about setting up your Slingbox? We have answers right here!

Audio and video are out of sync in Watch on Slingbox.com

If your audio and video are out of sync in Watch on Slingbox.com, here are some things to check.

Tour of the Watch on Slingbox.com interface

We made some exciting changes to Watch on Slingbox.com. Here's a walk-through of the interface.

How to uninstall the SlingPlayer plug-in from Chrome for Windows

If you need to uninstall the SlingPlayer for Web plug-in from the Chrome browser for Windows for troubleshooting, or for any other reason, here's how you do it.

Introducing Symbi

Let Symbi enhance your Slingbox experience, for free! Symbi is an easy-to-use free application that helps you answer your Slingbox and SlingPlayer questions, as well as maintain your PC.

Share your pictures and videos with the "My Media" feature of your Slingbox 500

With the My Media feature, included with every Slingbox 500, you can display your smartphone's pictures and videos on your TV screen at home. And when you're away from home, you can share your pictures and videos on your computer screen, your iPhone, or your Android smartphone, too!

Understanding your Slingbox settings

After the initial setup of your Slingbox, you can change these owner and guest settings from the Settings page in Watch on Slingbox.com.

Unable to connect on Windows 7 64-bit running ESET antivirus software

Are you having trouble connecting to your Slingbox from your Windows 7 64-bit computer? Is your computer running ESET NOD32 Antivirus 5 or ESET Smart Security as antivirus software? If so, disabling your ESET antivirus software will not solve your connection problem, and it will put your computer at greater risk. Here is what you need to do to connect to your Slingbox without compromising your security.

Windows ActiveX errors when installing the Watch on Slingbox.com plug-in

Are you seeing ActiveX errors when installing the Watch on Slingbox.com plug-in? Here are some things to try.

How to upload custom remote .BIN files

Here are step-by-step instructions for using the new Watch on Slingbox.com or the old Setup on Slingbox.com to upload a custom remote control using a .BIN file that you've created yourself, or obtained from a trusted source.

How To Enable 64-bit Mode with Safari and Firefox Browsers

With Watch on Slingbox.com on the Mac, Safari and Firefox are now supported in 64-bit mode. No more switching to 32-bit mode to watch your TV!

Troubleshooting Watch on Slingbox.com installation or usage issues

If Watch on Slingbox.com hangs, crashes, or does not finish installing the browser plug-in successfully, here are some things to try:

Some Windows browsers must run in 32-bit mode to work with Watch on Slingbox.com

The browser you use to access Watch on Slingbox.com must be running in 32-bit mode.

Adjusting Resolutions in Watch on Slingbox.com

Did you know you can adjust your screen resolution in Watch on Slingbox.com to best match your internet connectivity speed?

How to find the Internet Plug-Ins folder on Mac OS X 10.7 (Lion) and above

Running Mac OS X 10.7 (Lion) or above? If you have problems while using Setup on Slingbox.com or Watch on Slingbox.com, check this article out!

Errors installing the SlingPlayer plug-in on Windows

If you're a Windows user and continually see "Please close Internet Explorer and continue installation" when trying to install or update the SlingPlayer plug-in, try these steps to resolve the issue.

Working with viewing formats

Videos and movies are created and shown in differing screen formats, such as widescreen, letterbox, pillarbox, and others. You can adjust SlingPlayer to display the format that best suits your needs.

Setting up and using the Watch on Slingbox.com Program Guide

It's easy to get up and running with the onscreen Program Guide in Watch on Slingbox.com.

The Internet viewing experience

Some background about Slingbox Internet Viewing: using your Slingbox to watch your TV anywhere.

Help setting up Internet Viewing when you have multiple routers

Does your home network have more than one router? Here's a how-to for home networks with a little more complexity.

Lack of audio on your computer can prevent Watch on Slingbox.com from streaming

If audio isn't working on your computer, in very rare cases it can prevent Watch on Slingbox.com from streaming.

Understanding Watch on Slingbox.com error codes

Have you received an error code from Watch on Slingbox.com, such as "W201,"W202," or "W211"?

Watch on Slingbox.com for Windows displays an incorrect pointer or cursor

When using Microsoft Internet Explorer on a Windows PC, sometimes Watch on Slingbox.com can display an incorrect mouse pointer (cursor) shape.

Troubleshooting choppy video in Watch on Slingbox.com

If you're using Watch on Slingbox.com and are having performance issues with video or audio playback, here are some things to take a look at.

Watch on Slingbox.com shows a blank program guide when viewing remotely

When using Watch on Slingbox.com, the onscreen program guide may work fine when you're at home. But when you're away from home, the guide might appear "blank," with just a black screen.

How to obtain a Slingbox's Line up ID

Looking for your Slingbox's Line up ID? Here's how to find it.

How to create a guest account and Slingbox password for guests

Would you like to create a guest account and Slingbox password for use by your family members and friends? This article shows you how!

How to use a dual tuner set-top box with your Slingbox

When I'm watching my TV with my Slingbox, and I change channels, they also change at home. But there are other folks at home who would like to watch different channels than the ones I am watching.

A slow Internet connection at home can affect picture quality when using Internet Viewing

You need high-speed Internet (broadband) service at home in order to get quality video when viewing over the Internet. Upload speed is especially important.

Your Slingbox works fine until you turn on your TV. Then suddenly, there's no video in SlingPlayer.

You've got your Slingbox hooked up to your set-top box and everything else is connected. All is well until you turn on your TV. SlingPlayer then stops showing video for no apparent reason.

Channel lineups or channels missing or unavailable in the SlingPlayer onscreen guide

Here's what to do if you discover that specific channels or entire channel lineups are missing when using the SlingPlayer onscreen guide.

My SlingPlayer Guide is off by a few hours

My SlingPlayer Guide is off by a few hours. What's up?

I don't see the Program Guide. I only see Favorites with logos for European channels. What's going on?

Both SlingPlayer 2.0 for Windows and Watch on Slingbox.com have a built-in Program Guide. This guide only appears if your Slingbox is located in the United States or Canada.

I used to be able to control my TV with SlingPlayer or Watch on Slingbox.com. Now it doesn't work. What's wrong?

Here are some things to check if this happens to you!

Using SlingPlayer Behind a Company Firewall

If your computer is running SlingPlayer behind a company firewall, the firewall may prevent you from watching your favorite shows. Here are some solutions.

When I connect my set-top box to my TV with HDMI connections, I can't stream video at all using any version of SlingPlayer. Why?

If you have video equipment that connects to your TV using an HDMI cable and you try to stream, you may get extremely poor or no video using Watch on Slingbox.com, SlingPlayer for Windows or SlingPlayer for Mac. Here's the reason and a way to fix it.

When I watch using Watch on Slingbox.com or SlingPlayer, the colors are all wrong. Sometimes, the picture is mostly green. What should I do?

Here's what you need to do to fix this. It's very simple.

All about your Sling Account

Here's basic information on what your Sling Account can do for you.

Using a static (fixed) IP address with your Slingbox (Watch on Slingbox.com)

Normally your router uses DHCP to dynamically assign an IP address to your Slingbox. But if your network setup or your ISP requires you to give your Slingbox a specific (static) IP address, here is how to do it.

Some Internet security and personal firewall software may interfere with your Slingbox setup or SlingPlayer

When setting up your Slingbox using Slingbox.com, your computer may have difficulty locating your Slingbox due to the potential impact of third-party Internet security, firewall software, or browser plug-ins.

Help finding your video source with the Supported Video Sources Tool

Want to know if the video source that you've hooked up to your Slingbox has a supported remote control for Watch on Slingbox.com? This tool enables you to search our database!

A non-technical explanation of resolution

This article explains what resolution is using non-technical terms.

Viewing your Slingbox over the Internet

With remote viewing, you can watch your Slingbox from any place that you can access a high-speed Internet connection.

Items that you need to begin watching your TV with a Slingbox

Here's everything you need to get started watching your TV from anywhere using a Slingbox.

Locating your Slingbox ID

The Slingbox ID is a unique number given to each Slingbox. SlingPlayer uses it to locate your Slingbox on the Internet when you're watching your TV away from home. If you need your Slingbox ID for any reason, here's how to find it.

The Slingbox is designed for one viewer at a time

Only one viewer at a time can watch a Slingbox. What happens if more viewers try to connect?

Internet Viewing Picture Quality: Some common reasons for poor picture quality

Sometimes when you're watching your TV with your Slingbox, you wish that the picture quality could be better. What to do?

Using the Slingbox Directory

The Slingbox Directory is a drop-down list of Slingbox devices that are available on your network. In our web-based SlingPlayer, you'll find it just below the word "Slingbox". Here's a summary of how it works.

Adding another audio video source

If there are available input ports on the back of your Slingbox, you can connect additional audio video sources. SlingPlayer gives you the option of switching between input sources while you're watching your TV.

Forgotten your password?

If you forget your password, there are a couple of things you can do.

How to change the name of your earlier model Slingbox

It's easy to change the name or password for your Slingbox. Here's how on all Slingbox models except the Slingbox 350 and Slingbox 500. For a Slingbox 350 or 500, see the article linked below for instructions.

SlingPlayer displays the wrong onscreen remote control. How do I fix it?

The SlingPlayer onscreen remote control doesn't require batteries! But it does need a few setup steps to display properly.

Solving general problems with Internet Viewing - look here first

Having trouble with Internet Viewing? Let's see what we can do to help.

What does Video Bit Rate mean?

"Bit rate" is a common measure of the quantity of data transmitted from one place to another per a unit of time, usually one second. (Data are measured in "bits.")

What's an i-Frame? What's an i-Frame interval?

Curious about some of the things your Slingbox does "under the hood" so you can watch your TV anywhere? In this article, we look at i-Frames and i-Frame intervals.

If you lose some of your digital TV stations and rescanning doesn't bring them back, "double rescanning" may help.

If you've set up your Slingbox and then some TV stations "disappear" (and normal rescanning doesn't bring them back), here's an advanced technique to fix the problem.

Which SlingPlayer software works with my Slingbox?

Confused about which versions of the SlingPlayer software work with your Slingbox? Here's a helpful guide to compatibility.

Can I use my Slingbox with Watch on Slingbox.com?

The features of Watch on Slingbox.com are optimized to work with certain Slingbox models.

I got a new cable or satellite set-top box and now I can't control my TV

Got a new cable or satellite set-top box? Let's reconfigure your Slingbox to work with the new hardware!

What browsers and systems are supported by Watch on Slingbox.com?

Confused about which browsers or computer platforms are supported by Watch on Slingbox.com and Setup on Slingbox.com? Here's a helpful guide to compatibility.

What do I need to use Watch on Slingbox.com?

To use Watch on Slingbox.com, you need a few simple things.

Configuring proxy settings for safe connections through a company firewall

If Watch on Slingbox.com keeps saying that it is "Unable to connect", it could be due to a firewall or proxy arrangement that is in use on your network.

How do I use the Favorites feature?

Here's how to use the Favorites feature with Watch on Slingbox.com.

I can't connect to my Slingbox when I am at home

Did you hook up your Slingbox only to discover that Slingbox.com can't find it? Read on for details and tips.

Watch on Slingbox.com plays audio but no video

Here are some suggestions if you find that Watch on Slingbox.com plays audio, but doesn't show any video.

What features does Watch on Slingbox.com have?

What is Watch on Slingbox.com? What features does it have?

When I use Watch on Slingbox.com, why don't I see a picture?

Here are some tips if you don't see a picture when using Watch on Slingbox.com.

How does the Slingbox work?

Curious about how the Slingbox works? Take a look here.

My Slingbox isn't configured yet, can I set it up with Watch on Slingbox.com?

Yes, you can use Watch on Slingbox.com to set up your Slingbox.

Resetting the Watch on Slingbox.com plug-ins for Internet Explorer (ActiveX) and Firefox

If you're using Slingbox.com, and you get an error message that you need to reset the ActiveX control (Microsoft Internet Explorer) or the Plug-in (Firefox) that Watch on Slingbox.com uses, here's how to do it.

Watch on Slingbox.com is asking me for an Alias, a Slingbox ID, and a password

Where do I get this information?

How do I install the Watch on Slingbox.com plug-in? How do I remove it?

Need to install or remove the Watch on Slingbox.com plug-in? Here's how.

What's port forwarding/port mapping?

How does SlingPlayer connect to your Slingbox when you're out and about and you want to watch your TV? It uses a technique called port forwarding.

What's a Slingbox ID? (Also known as "Finder ID" or "Slingbox Finder ID")

Here's what the Slingbox ID is, and how you can find yours.

All current Watch on Slingbox.com articles (previous version)

How to watch your Slingbox on a TV

Want to watch your Slingbox content on a TV in another room or in another location? Here are some options.

  • All Sling services are functioning normally.
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