Sling Media Support - Troubleshooting

Troubleshooting information

What do I need to use Watch on Slingbox.com?
To use Watch on Slingbox.com, you need a few simple things.

My remote doesn't show up (or it's the wrong remote)
My remote doesn't show up (or it's the wrong remote). What should I do?

My Slingbox password doesn't seem to work. What do I do now?
If you forget your password, the only solution is to reset your Slingbox. Here's how.

Channel lineups or channels missing or unavailable in SlingPlayer for Windows
Here's what to do if you discover that specific channels or entire channel lineups are missing when using SlingPlayer.

When I connect my set-top box to my TV with HDMI connections, I can't stream video at all using any version of SlingPlayer. Why?
If you have video equipment that connects to your TV using an HDMI cable and then try to stream, you may get extremely poor or no video in SlingPlayer for Windows or Mac OS, or using Watch on Slingbox.com. Here's the reason and a way to fix it.

Resetting the Watch on Slingbox.com plugins for Internet Explorer (ActiveX) and Firefox
If you're using Slingbox.com, and you've gotten an error message that you need to reset the ActiveX control (Microsoft Internet Explorer) or the Plugin (Firefox) that Watch on Slingbox.com uses, here's how to do it.

Watch on Slingbox.com plays audio but no video
Some suggestions if Watch on Slingbox.com plays audio, but doesn't show any video.

My Freeview TV or box says I need to retune my channels. What do I do? (UK only)
If your Freeview TV or set-top box says that you need to retune your channels, it's easy to do. Here's how.

Some Internet security and personal firewall software may interfere with your Slingbox, SlingPlayer or Setup Assistant
Internet security and firewall software products, such as those made by Norton, McAfee or ZoneAlarm, are designed to keep your home network safe from viruses or damaging attacks. As a side effect, some Internet security software might designate the Slingbox as a 'hostile' device on your network. They may also block SlingPlayer or Setup Assistant.