Sling Media Support - Troubleshooting

Troubleshooting information

What do I need to use Watch on Slingbox.com?
To use Watch on Slingbox.com, you need a few simple things.

Which Slingbox do I have?
Not sure which Slingbox you have? We can help.

My Slingbox password doesn't seem to work. What do I do now?
If you forget your password, the only solution is to reset your Slingbox. Here's how.

Firefox reopens with two Watch on Slingbox.com pop-up player windows
On some occasions, the Mozilla Firefox web browser may launch with two Watch on Slingbox.com pop-up player windows.

On-screen guide doesn't change channels with pop-up player
In some cases, you can't change channels with the on-screen guide if you are watching TV using the pop-up player.

Channel lineups or channels missing/unavailable in the SlingPlayer onscreen guide
Here's what to do if you discover that specific channels or entire channel lineups are missing when using the SlingPlayer onscreen guide.

When I connect my set-top box to my TV with HDMI connections, I can't stream video at all using any version of SlingPlayer. Why?
If you have video equipment that connects to your TV using an HDMI cable and then try to stream, you may get extremely poor or no video using Watch on Slingbox.com, SlingPlayer for Windows or SlingPlayer for Mac. Here's the reason and a way to fix it.

Resetting the Watch on Slingbox.com plugins for Internet Explorer (ActiveX) and Firefox
If you're using Slingbox.com, and you've gotten an error message that you need to reset the ActiveX control (Microsoft Internet Explorer) or the Plugin (Firefox) that Watch on Slingbox.com uses, here's how to do it.

Watch on Slingbox.com is asking me for an Alias, a Slingbox ID, and a password
Where do I get that information?

Watch on Slingbox.com plays audio but no video
Here are some suggestions if you find that Watch on Slingbox.com plays audio, but doesn't show any video.

Where are my Favorites? I'm watching my Slingbox using Watch on Slingbox.com
Here's how to use the Favorites feature with Watch on Slingbox.com.

My Freeview TV or box says I need to retune my channels. What do I do? (UK only)
If your Freeview TV or set-top box says that you need to retune your channels, it's easy to do. Here's how.

Some Internet security and personal firewall software may interfere with your Slingbox setup or SlingPlayer
When setting up your Slingbox via Slingbox.com, your computer may have difficulty locating your Slingbox due to the potential impact of 3rd-party Internet security, firewall software, or browser plug-ins.

Why do I see a black-and-white picture?
When you connect to your Slingbox, do you see dull black-and-white instead of living color? Here are some things to look at.